Digital Implementation Specialist

As a Digital Implementation Specialist, you will be focused on the day-to-day development, implementation and administration of the Authority’s new digital systems. You will be working closely with the Senior Digital Solutions Manager and across teams to support the Authority’s digital transformation efforts, ensuring the new systems align with and support business objectives.

You will be responsible for the following main duties:

• Workflow and Webforms Development: Design, develop, and implement digital workflows and forms using Low-Code solutions, to streamline business processes and improve data management practices.
• Database Design and Development: Design Data Models and Entity-Relationship Diagrams, and implement corresponding databases on MS SQL, taking into consideration proper normalisation and due performance requirements. The role will also involve designing performant queries to retrieve data from these databases.
• Implementation Support: Assist in the development of new functionality on the Authority’s digital solutions, including testing, debugging, and documenting changes to ensure smooth transitions and minimal disruption to business operations.
• System Administration: Perform daily administrative tasks for the new systems, including user account management, and system monitoring to ensure optimal performance.
• Training and Support: Develop and deliver training materials and sessions for end-users, ensuring they are equipped to use the new systems effectively. Provide ongoing support to resolve any operational issues.
• Process Optimization: Continuously review and recommend improvements to workflows and forms, leveraging new system features to enhance efficiency, data integrity, and user experience.
• Documentation: Create and maintain detailed documentation for system configurations, workflows, and procedures, ensuring knowledge transfer and compliance with organizational standards.

You will also possess a minimum of four (4) years prior experience in implementing digital processes, workflows or systems using Pega Systems or other Low-Code Solutions such as Microsoft Dynamics or Salesforce. 

Experience in software development, particularly using Java or Python, and SQL Scripting would be considered very advantageous.

We are looking for candidates with a qualification at MQF Level 6 in Computer Science or a relevant field duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level.

If you do not have the necessary academic or professional qualifications but you have at least ten (10) years of relevant experience. we would still be interested in speaking with you.

Knowledge and Skills required for the role 

• Analytical Thinking: Ability to analyse complex processes and develop effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Teamwork: Strong collaborative skills, with the ability to work effectively in a team and across departments.
• Problem-solving: Strong problem-solving skills, with a proactive approach to identifying and resolving issues.
• Adaptability: Ability to adapt quickly to new technologies and changing business requirements.