Front Office Manager

·         Oversee daily operations of the Front Office, ensuring smooth and efficient service delivery.

·         Lead, motivate, and develop the Front Office team to achieve high performance and engagement.

·         Provide comprehensive training for new team members and develop Standard Operating Procedures.

·         Coordinate guest welcome and farewell experiences, loyalty program engagement, and billing processes.

·         Manage internal and external communications, including telephone operations and personalized guest service.

·         Handle departmental administrative tasks, accounting processes, and collections.

·         Supervise cash handling and ensure compliance with financial procedures.

·         Promote hotel accommodation and ancillary services, both directly and indirectly.

·         Drive continuous improvement initiatives to optimize results and service quality.

·         Collaborate with other department heads to ensure seamless interdepartmental coordination.

·         Degree in Hospitality, Tourism, or Advanced Vocational Training in Hospitality.

·         Strong computer literacy and hands-on experience in Opera PMS system.

·         Minimum of 2 years’ experience in a similar role within the hospitality industry.

Personal skills:

·         Excellent interpersonal and communication skills: courteous, empathetic, and assertive.

·         Strong customer service orientation.

·         Team player with initiative and a proactive approach.

·         Effective planning and organizational abilities; goal-driven with contingency management skills.

·         Sales acumen and upselling capabilities.

·         Proven ability to lead and develop teams.

·         Sound decision-making and problem-solving skills.

·         Inspirational leadership style.