IT Systems and ERP Support Executive

1. User Support

• Provide first and second line technical support for computers, printers, Microsoft 365, business applications and network connectivity.
• Record, prioritise and resolve support requests through the ticketing system, keeping users informed and escalating issues when necessary.
• Install and configure approved hardware and software, and support employee onboarding and offboarding.

2. Network Administration

• Configure, maintain and troubleshoot IP addressing, VLANs, managed switches, DNS, DHCP and network connectivity.
• Support firewalls, VPN connections, wireless networks and approved access rules.
• Maintain network diagrams, configuration records and device configuration backups.

3. Systems & Infrastructure

• Support Windows Server systems and administer Active Directory accounts, groups, permissions and Group Policies.
• Maintain Hyper-V hosts and virtual machines, including provisioning, monitoring, resource allocation and planned migrations.
• Perform approved updates, patching and maintenance, investigating system faults and performance issues.

4. Telephony — 3CX

• Administer extensions, phones, call queues, ring groups and call routing.
• Support SIP trunks and troubleshoot call quality, registration and connectivity problems.
• Coordinate with telecommunications providers and maintain configuration records.

5. Backups and Recovery — Veeam

• Monitor backup jobs, investigate failures and confirm that required systems are covered.
• Maintain approved backup schedules and retention settings.
• Perform authorised restores and recovery tests, documenting results and supporting disaster recovery procedures.

6. ERP Implementation and Support

• Work with departments to document business processes, requirements and operational issues.
• Coordinate assigned technical activities with the ERP Executive.
• Assist with system configuration, user access, data preparation, migration and validation.
• Support user acceptance testing, record defects and coordinate fixes and retesting.
• Prepare user guides, assist with training and provide support during rollout and after implementation.

7. IT Security

• Apply approved security policies, access controls, MFA and endpoint protection settings.
• Monitor assigned security alerts and assist with vulnerability remediation.
• Escalate suspected incidents promptly and assist with investigation and recovery.

8. Documentation and Coordination

• Maintain accurate IT asset records, technical documentation and support procedures.
• Coordinate with suppliers and departments on assigned tasks.
• Report progress, outstanding issues, dependencies and risks to the IT Manager.
• Follow change approval procedures and identify opportunities to improve reliability and user support.

• Diploma or degree in Information Technology, Computer Science, Networking or a related field. Candidates with equivalent practical experience will also be considered.
• Relevant Microsoft, networking, security, Veeam or 3CX certifications would be considered an asset.

Experience

• At least three years of relevant experience in IT support, systems administration or infrastructure support.
• Experience supporting users in a business environment and troubleshooting hardware, software and connectivity issues.
• Practical experience administering Windows Server, Hyper-v, Active Directory, DNS, DHCP and Group Policies.
• Experience configuring and troubleshooting managed switches, VLANs, IP addressing, firewalls and VPN connections.
• Experience supporting Microsoft 365, and Veeam backup and recovery operations.
• Experience administering or supporting 3CX telephony systems.
• Previous involvement in ERP implementation, data migration, user acceptance testing or business application support would be considered an asset.

Technical Skills

• Strong understanding of networking, including subnetting, VLANs, switching and routing.
• Ability to diagnose faults across devices, operating systems, networks and business applications.
• Understanding of access permissions, MFA, endpoint security, patch management and secure IT practices.
• Ability to monitor backups, investigate failures and perform restores and recovery tests.
• Ability to maintain clear technical documentation, configuration records and IT asset inventories.
• Basic PowerShell or other scripting knowledge would be considered an asset.

Personal and Professional Skills

• Strong problem-solving skills
• Ability to prioritise support requests alongside maintenance and project work.
• Willingness to learn business processes and work closely with departments during ERP implementation.
• Ability to work independently on assigned tasks and collaborate with the IT team and external suppliers.
• Attention to detail, confidentiality and sound judgement when handling company systems and data.

Health Insurance, Company Mobile, and Performance Bonus.