Lifestyle Group - Director of Operations

1. Brand and Service Standards

• Ensure that all restaurants maintain and deliver excellent brand standards, deeply embedding the company's culture, values, and service offerings within all operational practices.
• Regularly audit sites to ensure consistency in brand representation and service quality.

2. Financial Accountability

• Lead Profit and Loss (P&L) accountability for all sites, implementing effective delegation and auditing practices with General Managers and their teams to achieve financial targets.
• Regularly review financial statements and work closely with finance teams to manage debtors and creditors effectively.
• Provide financial insights and strategic direction to drive revenue growth and cost management.

3. Sales Strategy

• Partner with the applicable stake holders to develop and agree on sales strategies, including setting annual rates, designing special offers.

4. Project Coordination

• Facilitate effective communication between operations teams and the project management team to ensure seamless coordination of capital projects, including new openings and refurbishments.

5. Operational Efficiency

• Utilize data-driven decision-making to enhance restaurant efficiency and service delivery, constantly seeking ways to optimize operations and reduce costs.
• Implement process improvements and innovative solutions to improve operational performance.

6. Service and Product Innovation

• Lead initiatives to advise on service and product innovation, continually driving improvements in standards and guest experiences.
• Stay abreast of industry trends and incorporate relevant innovations into the company’s offerings.

7. Guest Feedback Management

• Monitor guest feedback through surveys and online reviews, ensuring swift and effective follow-up by management teams to address any issues.
• Use guest feedback as a tool to continually improve service delivery and guest satisfaction.

8. Recruitment and Talent Management

• Champion quality recruitment practices across all sites, especially focusing on senior-level hires for new openings and existing operations.
• Conduct interviews for senior management roles and play a key role in the selection process for high-impact positions.

9. Performance Management

• Oversee appraisals and performance management processes for General Managers, ensuring regular and appropriate training and development aligned with job descriptions and individual needs.
• Implement a performance management framework that supports the continuous professional growth of all employees.

10. Standard Operating Procedures (SOPs)

• Conduct an annual review of SOPs to ensure they are aligned with market trends and internal standards.
• Ensure that management teams are fully adhering to SOPs, providing regular updates and training as necessary.

11. Company Culture and Values

• Act as a custodian of the company culture and values, ensuring they are promoted and upheld across all levels of the organization.
• Lead initiatives to enhance employee engagement and morale, fostering a harmonious and productive work environment.

12. Compliance and Safety

• Maintain full compliance with all health & safety, food safety, and other regulatory requirements.
• Ensure that all sites adhere to compliance standards, conducting regular audits and reviews.

13. Innovation and Continuous Improvement

• Continuously challenge the status quo, driving innovation and improvements in operational quality and efficiency.
• Develop and update brand guidelines to ensure they reflect the company’s strategic vision and market positioning.