Operations & Back Office Support Assistant
Fexserv Financial Services Ltd is today considered to be at the forefront of the foreign exchange business. Headquartered in San Gwann and operating from a branch network of offices situated in Valletta, St Julians, Fgura, Mosta, Bugibba, and Victoria Gozo, Fexserv offers a wide range of foreign exchange, payment, and money transfer services.
Fexserv is also the sole appointed agent for the Western Union-branded money transfer service in Malta. Fexserv Financial Services Ltd is a financial and payments institution authorised to carry on its business by the MFSA. Fexserv offers a wide range of financial services, including travel money, swift transfers, cash for foreign cheques, cash to card solutions, Western Union money transfers, One4all Gift Vouchers, and Ding International Mobile top-ups.
Prospective candidates will mainly deal with incoming calls from our wide customer base as well as our local sub-agent network, offering first-level support. Applicants need to be fluent in English and Maltese, having strong communication skills both writing and verbal, interpersonal and time management skills, with a highly positive attitude to problem-solving. The ability to understand and speak Italian will also be considered an asset.
- Supporting and assisting the Operations & Western Union departments with respect to the maintenance of systems, procedures and customer service standards.
- Ensuring that all incoming enquiries and issues raised will be addressed promptly and efficiently with a view to ensuring an excellent customer service delivery;
- Assist with other administrative tasks and front office cashiering duties as required;
- The successful candidate must be proactive, smart, organised, and have excellent attention to detail and accuracy.
- Candidates who demonstrate a pleasant and approachable demeanour, coupled with a positive attitude and the ability to work both independently and within a team environment, will be given preference.
Work Place
- On-site/San Gwann
Arrangement
- Full Time/Reduced Hours
