Yachthub Group
Yachthub Group
Yachthub Group

Parts Coordinator (BRP)

The Parts Coordinator (BRP) will report directly to the Chief Technical Officer to help run a strong and efficient customer-oriented group technical and operations function. We are seeking a detail-oriented and customer-focused Parts Coordinator who will play a vital role in providing exceptional customer service, coordinating parts orders and deliveries, and ensuring the availability of BRP parts for our clients' marine products. The Parts Coordinator (BRP) will require strong organizational skills and product knowledge, and a commitment to delivering a seamless parts experience to our customers. The key roles and responsibilities of the position will include, but are not limited to:

Role, Duties and Responsibilities

  • Parts Coordination and Order Management:
    • Receive and process parts orders from customers, internal departments, and service technicians.
    • Coordinate with BRP suppliers and distributors to ensure timely and accurate fulfillment of parts orders.
    • Maintain a comprehensive inventory of BRP parts, tracking stock levels, and placing orders for replenishment as needed.
    • Monitor and manage backorders, ensuring prompt communication and resolution for customers.
  • Customer Service:
    • Provide exceptional customer service, addressing inquiries and providing guidance on BRP parts compatibility, availability, and pricing.
    • Assist customers in identifying the correct parts for their BRP marine products, offering expert advice and recommendations.
    • Resolve customer issues or concerns related to parts orders, ensuring customer satisfaction and loyalty.
  • Inventory Management:
    • Maintain accurate records of parts inventory, including stock levels, locations, and movements.
    • Perform regular stock counts and reconcile any discrepancies, ensuring the accuracy of inventory data.
    • Collaborate with the purchasing and finance departments to optimize inventory levels, minimize stockouts, and control costs and issue required invoicing.
  • Documentation and Reporting:
    • Maintain comprehensive documentation of parts orders, deliveries, and returns.
    • Generate reports on parts sales, inventory levels, and customer inquiries, providing insights for decision-making and planning.
    • Assist in analyzing data and trends to identify opportunities for improving parts management processes and customer satisfaction.
    • Follow safety protocols and guidelines, maintaining a clean and organized work environment to ensure a safe and efficient operation.
  • Product Knowledge and Training:
    • Stay updated on the latest BRP products, parts catalogs, and technical specifications.
    • Attend training sessions and workshops to enhance knowledge of BRP products and their application in the marine industry.
    • Share product knowledge with customers, colleagues, and service technicians, ensuring accurate and informed recommendations.
Engineering/technical qualified or part-qualified or equivalent, would be a plus
2 years work experience in shipping, marine, or similar industry
Knowledge of yachting and marine terminology, as well as basic technical understanding of boat systems and maintenance, is preferred.
Experience in similar role and BRP products, is preferred
Experience of working with IT systems including CRMs, accounting systems and timesheets
Excellent communication and interpersonal skills, with ability to build rapport with clients and establish long-term relationships
Excellent command of written and spoken English is essential
Able to work under own initiative without close supervision
Must be deadline orientated, self-motivated and proactive, and commitment to delivering service excellence
Strong organisational and multitasking abilities to manage multiple service requests simultaneously
Strong Analytical, organisational skills as well as intellectual with strong commercial acumen
Advanced Excel and strong MS Office required
Education and requirements
An attractive financial package is being offered which is competitive and commensurate with experience.
A structured performance review is carried out at least on an annual basis and subject to discretionary salary review and performance bonus.
Yachthub prides itself to be an equal opportunity employer. We encourage our employees to take the various opportunities for personal and professional development and growth. We invest heavily in training and take pride in seeing our own employees take up more senior roles and responsibilities within the Group.
Advertisement created11. October 2023
Application deadlineNo deadline
Type of work
Portomaso Marina, 17 Vjal Portomaso, St Julian's STJ 4011, Malta
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