Parts Coordinator (BRP)
The Parts Coordinator (BRP) will report directly to the Chief Technical Officer to help run a strong and efficient customer-oriented group technical and operations function. We are seeking a detail-oriented and customer-focused Parts Coordinator who will play a vital role in providing exceptional customer service, coordinating parts orders and deliveries, and ensuring the availability of BRP parts for our clients' marine products. The Parts Coordinator (BRP) will require strong organizational skills and product knowledge, and a commitment to delivering a seamless parts experience to our customers. The key roles and responsibilities of the position will include, but are not limited to:
Role, Duties and Responsibilities
- Parts Coordination and Order Management:
- Receive and process parts orders from customers, internal departments, and service technicians.
- Coordinate with BRP suppliers and distributors to ensure timely and accurate fulfillment of parts orders.
- Maintain a comprehensive inventory of BRP parts, tracking stock levels, and placing orders for replenishment as needed.
- Monitor and manage backorders, ensuring prompt communication and resolution for customers.
- Customer Service:
- Provide exceptional customer service, addressing inquiries and providing guidance on BRP parts compatibility, availability, and pricing.
- Assist customers in identifying the correct parts for their BRP marine products, offering expert advice and recommendations.
- Resolve customer issues or concerns related to parts orders, ensuring customer satisfaction and loyalty.
- Inventory Management:
- Maintain accurate records of parts inventory, including stock levels, locations, and movements.
- Perform regular stock counts and reconcile any discrepancies, ensuring the accuracy of inventory data.
- Collaborate with the purchasing and finance departments to optimize inventory levels, minimize stockouts, and control costs and issue required invoicing.
- Documentation and Reporting:
- Maintain comprehensive documentation of parts orders, deliveries, and returns.
- Generate reports on parts sales, inventory levels, and customer inquiries, providing insights for decision-making and planning.
- Assist in analyzing data and trends to identify opportunities for improving parts management processes and customer satisfaction.
- Follow safety protocols and guidelines, maintaining a clean and organized work environment to ensure a safe and efficient operation.
- Product Knowledge and Training:
- Stay updated on the latest BRP products, parts catalogs, and technical specifications.
- Attend training sessions and workshops to enhance knowledge of BRP products and their application in the marine industry.
- Share product knowledge with customers, colleagues, and service technicians, ensuring accurate and informed recommendations.