Platform Coach - Swedish Speaking
Job Description
We are looking for a Platform Coach with B2B and B2C experience to create long-term, trusting relationships with our client's customers. The Platform Coach’s role is to oversee and build a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. Platform Coaches also answer client queries and identify new business opportunities and trading among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Sales department) to improve the entire customer experience.
ABOUT OUR CLIENT
Our client is an outsourcing company who specialises in financial services and client relations and is located in St. Julian's, Malta.
DUTIES AND RESPONSIBILITIES
- Operating as the lead point of contact for any and all matters specific to your accounts.
- Building and maintaining strong, long-lasting customer relationships.
- Develop trusted advisor relationships with key accounts.
- Ensure the timely and successful delivery of their solutions according to customer needs and objectives.
- Develop new business with new/existing clients.
- Meeting and exceeding set daily retention targets.
- Assist with challenging client requests or issue escalations as needed.
EXPERIENCE, KNOWLEDGE AND SKILLS
- Previous work experience as an Account/ Sales/ Key/ Junior Manager, or relevant role.
- Previous experience in CFD/FX is a must.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Fluent in Swedish, both verbal and written communication skills.
- Negotiating skills to close agreements to maximize profits.
- Excellent listening, negotiation and presentation abilities.
- Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world.
EDUCATION
A Bachelor's degree is preferred.
WORKING TIME
Monday to Thursday from 10:00 to 19:00 and Friday from 09:00 to 18:00 with 1 hour break.
SALARY AND BENEFITS
- Fixed base salary.
- Monthly performance Bonus.
- Relocation package: flight and initial housing.
- A complete education and deep knowledge of the financial global markets.
- Super fun international environment, 300 employees in a huge open floor offices setup.
- Weekly food allowance benefits (applied after three months veterancy).
- Local discounts in a variety of surrounding cafés, GYMs, real-estate agencies, and similar.
- Generous incentivising budgets with great prizes, competition and off-site activities.
- 300 sunny days per year in Malta.
If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
Employment Agency Licence EA 5256
