Aviaserve
Aviaserve, formerly known as GlobeGround Malta, is the primary independent Ground Handling Agent at Malta International Airport, where we handle well over 25,000 frequencies a year from an ever-growing list of customer airlines.
Ever since its inception, Aviaserve has sought to combine recognised international industry standards with local expertise to deliver a safe and reliable operation. This vision contributed to the enviable track record that the company has built over the years.
Aviaserve is run by a highly qualified and hands-on senior management team that averages more than 30 years of direct industry experience in Malta. The company employs around 500 staff members and our crew includes some of the very best local industry professionals, whose formation is further complemented by comprehensive, ongoing professional training. Indeed, we regard training as the single most important factor in ensuring a safe and reliable operation.
PWD Agent
Take Your Career to New Heights in Aviation!
Aviaserve Ltd is expanding, and we’re looking for talented individuals to join our dynamic team in the aviation ground handling sector. If you're passionate about the fast-paced world of aviation, we have an exciting opportunity for you!
The PWD Agent ( Passengers with Disability) is responsible for providing exceptional assistance and support to passengers with disabilities, ensuring they have a safe, comfortable, and seamless travel experience. This role involves coordinating with various airport departments and external agencies to deliver personalized services that meet the needs of passengers with disabilities.
Main tasks and responsibilities
- Assistance and support:
- Provide wheelchair assistance, guiding passengers through check-in, security, boarding, deplaning, and baggage claim.
- Assist with the use of airport facilities such as restrooms, lounges, and seating areas.
- Offer help with mobility aids and devices, ensuring proper handling and storage during the flight.
- Customer service:
- Deliver high-quality customer service with empathy and respect.
- Address and resolve any concerns or issues raised by passengers with disabilities.
- Communicate effectively with passengers to understand and fulfill their specific needs.
- Coordination:
- Collaborate with airline staff, security personnel, and other airport departments to ensure smooth operations.
- Coordinate with medical personnel or family members when necessary to provide additional support.
- Ensure timely and efficient boarding and deplaning processes for passengers with disabilities.
- Compliance and safety:
- Ensure passenger safety by following proper protocols for lifting, transferring, and assisting passengers.
- Stay informed about updates in policies and procedures related to assisting passengers with disabilities.
- Documentation and reporting:
- Maintain accurate records of services provided to passengers with disabilities.
- Report any incidents, accidents, or irregularities to the supervisor promptly.
- Prepare and submit required documentation for compliance and auditing purposes.
- Training and development:
- Participate in regular training sessions on customer service, safety protocols, and disability awareness.
- Stay updated on best practices and emerging trends in services for passengers with disabilities.
Educational and skill requirements
- Valid work permit.
- Valid EU / UAE / Maltese driving license.
- Good written and spoken English.
- Experience is considered an asset
Advertisement published16. September 2024
Application deadlineNo deadline
Language skills
EnglishIntermediate
Location
Malta International Airport (MLA), Luqa, LQA 4000, Malta
Type of work
Professions
Job Tags
Other jobs (2)
Similar jobs (12)
Letting Manager
Quicklets and Zanzi Kappara
Business Sales Executive - SME
GO plc
Customer Experience Administrator
Computime Group
Retail Shop Attendant (Arkadia Marketing Limited)
Is-Suq Tal-Belt Valletta Food Market
Salesperson
Beta Pharmacy
Online Content Moderator - Danish speaking
IRIS THAUMAS
Office Clerk
S.S. Lifts Orona
Swedish Speaking - Customer Service Agent
Betsson Group
Shop Manager - Naxxar
The Convenience Shop
Loader/Driver
Aviaserve
Turnaround Coordinator
Aviaserve
Customer Service Agents (Maltese Speaking)
Centrecom Ltd