Senior Digital Solutions Manager

As the Senior Digital Solutions Manager, you will be responsible to lead the design, development, customisation, deployment, and continuous improvement of the Authority’s digital solutions. This role plays a pivotal part in the Authority’s digital transformation efforts.

You will be responsible for the following main duties:

• Solution Architecture: Lead the design of cohesive and scalable solution architectures that align with the Authority’s strategic goals. You will work closely with stakeholders to gather requirements, develop comprehensive architectural blueprints, and ensure that the proposed solutions are robust, secure, and aligned with industry best practices. This includes establishing and maintaining architectural standards, guidelines, and documentation to support the consistent and efficient implementation of digital solutions across the organization.
• Design & Development: Lead the design and development of the of digital solutions together with a multi-disciplinary team of experts. This includes contributing to the design of the technical infrastructure, leading the design of a digitally transformed business processes, and ensuring the proper implementation of system components, modules, workflows and functions.
• Solutions Management: Maintain, enhance, and create workflows, functions, and configurations within the Authority’s digital solutions.
• Technical Support: Develop and operate the service desk for the digital solutions using ITIL best practices.
• Administrative Support: Perform daily administrative tasks, address production support issues, and undertake any other related duties as assigned.
• Leadership and Team Empowerment: Lead by example to inspire and motivate a diverse team of technical experts. Foster a culture of innovation, accountability, and open communication, ensuring team members feel valued and empowered. Drive the team's development by encouraging continuous learning and professional growth, and mentor team members to take on leadership roles in the development, implementation, and strategic management of the digital solutions.
• Quality Assurance: Coordinate with our Data Governance and Quality teams to uphold product quality and system integration, adhering strictly to data quality and integrity standards.
• Innovation: Actively seek out and evaluate emerging technologies and trends in the digital automations and low-code landscape and beyond. Assess their potential impact on the Authority’s strategic goals and operational efficiency, integrating innovative solutions that position the Authority as a leader in technological adoption.
• Documentation: Ensure through documentation of the implemented system architecture and workflows, recording their purpose, involved stakeholders, steps, and any technical considerations for future reference and optimization.

We are looking for candidates with a minimum of six (6) years prior experience in implementing digital processes, workflows or systems using Pega Systems or other Low-Code Solutions such as Microsoft Dynamics or Salesforce.

Experience in software development, particularly using Java or Python, and SQL Scripting would be considered very advantageous.

You will also possess a qualification at MQF Level 6 in Computer Science or a related field of study at National Qualification Framework Level 6 or better. duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level.

If you do not have the necessary academic or professional qualifications but you have at least fifteen (15) years of relevant experience in a related environment. we would still be interested in speaking with you.

Knowledge and Skills required for the role 

• Analytical Thinking: Ability to analyse complex processes and develop effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Teamwork: Strong collaborative skills, with the ability to work effectively in a team and across departments.
• Problem-solving: Strong problem-solving skills, with a proactive approach to identifying and resolving issues.
• Adaptability: Ability to adapt quickly to new technologies and changing business requirements.