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Muscats Motors

Muscats Motors is one of the four car companies within the Mizzi organisation’s automotive division. Founded in 1943/44, Muscats Motors is one of the oldest car distributorships in Malta. Muscats Motors started its distributorship representing Jaguar and Land Rover, which was followed by Alfa Romeo and then Austin Morris models of MINI & Marina. In 1978 when the Japanese brands started ‘invading’ the local scene Daihatsu was added to the Muscats Motors portfolio, which was followed by BMW & MINI. As the name implies, Muscats Motors originally belonged to the Muscat family, who built the still existing garage in Gzira. The Mizzi family bought not just the building but also the Muscat name under which it has continued to trade ever since. The building has won awards for its architectural merits and is now protected by law. During the war, the Muscats building was given over to the RAF who used it to maintain the engines of Spitfires that were based here. This, so the family lore has it, was the reason why the building was bombed during the hostilities. Muscats Motors is the franchise holder for BMW, MINI, Land Rover, Jaguar, MG and Authorised Repairers / Parts Distributors for Citroen and Daihatsu.

About

Service Advisor

The Service Advisor will be responsible to ensure an enhanced level of customer satisfaction and customer loyalty. The Service Advisor is the ‘face’ of the company and the vital link of ensuring that the customers’ requirements are valued and executed at the highest standards.

Main tasks and responsibilities

To set up and schedule appointments to ensure that the workshop’s availability is maximised
Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly
Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls
Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders
Upon identifying recalls the service advisor must immediately inform all clients affected, take immediate action, and process all information / job cards
To notify clients if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary
To allocate and monitor ‘client waiting’ appointments correctly
To communicate with and keep in touch with team leaders regarding the status of works, queries, etc
To contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.
To confirm with clients any additional / future repairs / ordering of parts
Identify repeat repair concerns and process job cards to the team leaders for immediate action
To prepare weekly job cards for filing and warranty job cards for processing
To contact customers for vehicle collection
Register service packs for new vehicles and upgrade existing service packs
To process cash deposits when necessary
To prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered
To handle invoicing of credit accounts and internal job cards including PDI.
Ensures that quality standards are being adhered to
Adheres strictly to Health and safety regulations and company policies together with Franchise standard requirements.