Store Supervisor

Role Overview

The Store Supervisor is responsible for supporting the overall operation and performance of the store, ensuring an excellent customer experience, strong team performance, and full compliance with Hans & Gretel brand and operational standards. Reporting directly to the Store Manager, the Store Supervisor is expected to take a hands-on approach to daily operations, demonstrate strong attention to detail, effectively supervise the team, and ensure that all company policies, procedures, and Standard Operating Procedures are consistently followed.

Key Responsibilities

• Oversee day-to-day store operations
• Manage staff scheduling, attendance, and performance
• Ensure excellent customer service at all times
• Supervise product preparation and food safety standards
• Monitor stock levels, place orders, and manage inventory
• Handle cash management and daily reporting
• Ensure cleanliness, hygiene, and equipment maintenance
• Train and onboard new team members
  
  

Profile & Requirements

• A minimum of 2 years’ previous experience in a supervisory or management role within the retail or food & beverage industry is essential.
• Strong leadership, team management, and organisational skills.
• A hands-on and proactive approach to daily store operations.
• Ability to work flexible hours, including evenings, weekends, public holidays, and late shifts, according to business requirements.
• Strong communication and interpersonal skills.
• Fluency in English is mandatory, both written and spoken.
• Fluency in Maltese will be considered an asset.