Territory Manager (Central)

Category Management

• Take active part in category management implementation.
• Make sure that floorplan is implemented accordingly.
• Make sure that all items are displayed on shelves according to the set planograms.
• Follow up on implementation. 
• Constant checking and maintenance to make sure that guidelines are being followed. 

Products

• All shelves must be stocked according to category management.
• Checking that FIFO is being implemented.
• Carry out spot checks to confirm that supervisors are checking deliveries against invoices whilst making sure that all items received are according to the actual order placed.
• Managing quality inputting from the respective supervisors.
• Carry out spot checks to confirm that all price tags are updated and checked continuously to make sure that they are correct and that all products have their price displayed.
• Make sure to maintain the correct stock levels to always have products available whilst maintaining very low stock returns.
• Monitoring and taking collective action on wastages and consumabks report 

Meeting Targets

• Monitor the daily sales reports received.
• Continuously monitor sales of assigned shops whilst always putting forward suggestions to achieve sales targets.
• Whilst monitoring sales, wastes and expenses must be continuously monitored to achieve bottom line.
• Constantly motivate team to increase number of receipts and average spent to achieve budgets.
• Focus on low performing shops and put forward suggestions to increase sales. 

Reports

• Compile rosters on Dakar system according to shop needs to be adequately always staffed whilst keeping hours within the budgeted hours.
• Follow up on Time & Attendance exceptions report and take corrective measures whenever required
• Preparing reports that might be requested from time to time.

Cash

• In the absence of the Cash Reconciliation Clerk or Shop Manager, to prepare deposits to be collected by the security company.
• In the absence of the Cash Reconciliation Clerk or Shop Manager, make sure that coins received are according to request and delivery note.

Leading Employees

• Always lead by example and set high standards of operation amongst the teams.
• Make sure that the team is working in an efficient and effective manner.
• Monitor team performance and conduct the necessary performance evaluations.
• Identify individuals that have potential for advancement and liaise with HR department to plan their training.
• Inform Human Resources and payroll on any changes in employee statuses.

Customer Care

• All customers are always given an excellent customer care experience.
• Any customer suggestions or complaints are followed up accordingly.

Policies and Procedures

• Make sure that all Health and Safety Policies are adhered to.
• Monitor that all checklists are filled in correctly and in a timely manner.
• Make sure that all company policies are implemented and followed upon.

Others

• All areas are always kept tidy and clean.
• Identify local market trends & monitor competitors.
• Visit the shop in emergency situations.
• Organise spot checks of cashes to make sure that they are not over or under.
• Following up on any action points related to financial or operational performancehighlighted by senior management.
• Replace supervisors whenever they are on leave or whenever necessasy.
• Support supervisors in whatever is needed.