The Convenience Shop
Since opening our first outlet in Zebbug back in 2009, The Convenience Shop today has become a household name with over 80 outlets strategically located across different locations around Malta.
All outlets are open every day including weekends and public holidays with extended hours. We offer any product, at any time, in any place that is most convenient for our customers, now even in the comfort of their own home!
Working closely with our suppliers, the Group has over 800 employees, over 80 outlets and recently launched The Convenience Online, a virtual online shop for those who would like their essential needs ordered and delivered in the comfort of their own home.
At The Convenience Shop, we value the work ethic of our employees in all sectors, ranging from operations, sales, customer service and management, as they work together toward the same goals. As a Group, we truly care for every person on the team and their contentment is of great importance to us.
Customer satisfaction is our priority at The Convenience Shop and our objective has always been to help ease our customers’ hectic lives and provide a hassle-free solution for their daily needs, so it was a natural move to also launch an on-line store to offer the ultimate in shopping convenience.
Corporate social responsibility is also key to the Group’s philosophy and we support various NGOs and vulnerable people with yearly donations. The Convenience Shop for Puttinu Cares in Qormi was launched in 2019 where all profits from operations are donated to the Puttinu Cares Foundation, which offers support to cancer patients and their families.
As a group we look forward to continuing to make our customers’ lives easier by offering a hassle-free, convenient shopping experience, whilst playing an active role in our community by helping those that are less fortunate.
Territory Manager (Central)
As a designate Territory Manager, the employee is responsible for the whole operation of the entrusted shops. The Designate Territory Manager leads the team to run a smooth operation whilst making sure that all shops are up to standard.
Main tasks and responsibilities
Category Management
- Take active part in category management implementation.
- Make sure that floorplan is implemented accordingly.
- Make sure that all items are displayed on shelves according to the set planograms.
- Follow up on implementation.
- Constant checking and maintenance to make sure that guidelines are being followed.
Products
- All shelves must be stocked according to category management.
- Checking that FIFO is being implemented.
- Carry out spot checks to confirm that supervisors are checking deliveries against invoices whilst making sure that all items received are according to the actual order placed.
- Managing quality inputting from the respective supervisors.
- Carry out spot checks to confirm that all price tags are updated and checked continuously to make sure that they are correct and that all products have their price displayed.
- Make sure to maintain the correct stock levels to always have products available whilst maintaining very low stock returns.
- Monitoring and taking collective action on wastages and consumabks report
Meeting Targets
- Monitor the daily sales reports received.
- Continuously monitor sales of assigned shops whilst always putting forward suggestions to achieve sales targets.
- Whilst monitoring sales, wastes and expenses must be continuously monitored to achieve bottom line.
- Constantly motivate team to increase number of receipts and average spent to achieve budgets.
- Focus on low performing shops and put forward suggestions to increase sales.
Reports
- Compile rosters on Dakar system according to shop needs to be adequately always staffed whilst keeping hours within the budgeted hours.
- Follow up on Time & Attendance exceptions report and take corrective measures whenever required
- Preparing reports that might be requested from time to time.
Cash
- In the absence of the Cash Reconciliation Clerk or Shop Manager, to prepare deposits to be collected by the security company.
- In the absence of the Cash Reconciliation Clerk or Shop Manager, make sure that coins received are according to request and delivery note.
Leading Employees
- Always lead by example and set high standards of operation amongst the teams.
- Make sure that the team is working in an efficient and effective manner.
- Monitor team performance and conduct the necessary performance evaluations.
- Identify individuals that have potential for advancement and liaise with HR department to plan their training.
- Inform Human Resources and payroll on any changes in employee statuses.
Customer Care
- All customers are always given an excellent customer care experience.
- Any customer suggestions or complaints are followed up accordingly.
Policies and Procedures
- Make sure that all Health and Safety Policies are adhered to.
- Monitor that all checklists are filled in correctly and in a timely manner.
- Make sure that all company policies are implemented and followed upon.
Others
- All areas are always kept tidy and clean.
- Identify local market trends & monitor competitors.
- Visit the shop in emergency situations.
- Organise spot checks of cashes to make sure that they are not over or under.
- Following up on any action points related to financial or operational performancehighlighted by senior management.
- Replace supervisors whenever they are on leave or whenever necessasy.
- Support supervisors in whatever is needed.
Advertisement published22. October 2024
Application deadlineNo deadline
Language skills
EnglishVery good
Location
Ħal Qormi, Malta
Type of work
Skills
Driver's licence
Professions
Job Tags
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