Warranty Administrator

·         Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.

·         Process warranty paperwork to ensure documentation and verify the criteria required by the warrantor in a timely manner.

·         Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.

·         Review warranty claims and correct any errors.

·         Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.

·         Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner.

·         Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer.

·         Keep abreast of all manufacturers recalls and announcements.

·         Monitor the completion of recall campaigns and take action to efficiently increase the completion rate.

·         Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.

·         Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.

·         Reconcile all warranty receivables and work with the accounting department to obtain payments.

·         Maintain good working relationships with the Service and Parts departments.

·         Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.

·         Maintain all service and customer records as required by the warrantor.

·         To attend any required training organised by the company and/or the franchise.

·         To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.

·         To carry out any additional duties assigned by the Aftersales Manager.

• Communication Skills
• Time Management
• Teamwork
• Experience in a similar role

• Loyalty Card
• Health Insurance