Yield Manager
db Group, Malta’s leader in Hospitality & Leisure sector. The group is distinguished and well-established leader in Malta's hospitality and leisure sector, known for its exceptional portfolio and commitment to excellence. Our hospitality portfolio features the renowned db Seabank Resort & Spa and db San Antonio Hotel & Spa, both offering unparalleled experiences and luxurious accommodations. Additionally, we hold development licences and manage outlets for globally recognised brands such as Hard Rock and Starbucks, enhancing our diverse and dynamic offerings. Our culinary ventures are a testament to our dedication to providing exceptional dining experiences. We offer a variety of distinguished restaurants, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Tora, and Manta, each showcasing unique cuisines and atmospheres.
We are currently looking for Yields Manager to join our well-known restaurants.
The Job
- Strategic management of all Group online reservation platforms
Job Requirements
- Responsible to work with operational management teams to maximise yield across the portfolio
- Provide regular analysis and reporting to management on yield opportunities and improvements
- Work closely with social media teams to provide data for targeted yield-growth campaigns
- Taking Reservations calls and replying to email enquiries
- Produce weekly and monthly departmental reports for the General Manager
- Build and maintain strong working relationships with colleagues, travel agents and guests ensuring an inspirational service is delivered at all times
- Manage the yield budgets & forecasting
- Deal with any complaints and be confident to find a solution
About You
- Previous experience in a high-end operation as a Reservations Manager or Supervisor
- Previous experience using the Group reservations systems
- Strong working knowledge of all the Front Office operations
- Excellent customer service skills and communication
- The ability to work well under pressure and in a busy environment
- A high level of understanding of the current hospitality trends and our competitors
- Skills Pass: www.skillspass.org.mt
