Malta is not only our sunniest location but also the Headquarters of our company. Betsson Group was one of the first online gaming companies to be licensed on the island way back in 2004. Since then, we have grown to employ over 1,200 talented people of over 60 different nationalities that work across central functions such as HR, Legal and Finance, Customer Service, Odds Compiling, Digital Marketing and Technology.

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The position includes a relocation package to Malta. 
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</ul>
&nbsp;
Challenge Accepted?

Betsson Group


The position includes a relocation package to Malta.



ΠΕΡΙΓΡΑΦΗ


Θα είστε μέλος της βραβευμένης ομάδας Εξυπηρέτησης Πελατών μας, εργαζόμενοι για την επίτευξη του στόχου μας να προσφέρουμε την καλύτερη Εμπειρία για τον Πελάτη. Επιπλέον, οι ευκαιρίες σας για εκμάθηση και εξέλιξη στην Betsson είναι απεριόριστες!




Θέλουμε να είστε δυνατοί στα εξής:



 - Βοήθεια σε πελάτες που μιλούν Ελληνικά και Αγγλικά μέσω email, live chat και τηλεφώνου


 - Συνεργασία με την ομάδα σας για την επίτευξη των στόχων όπως της καλύτερης ικανοποίησης πελατών και συμπεριλαμβανομένων άλλων KPI


 - Μετάφραση προωθητικών κειμένων και/ή ερευνών πελατών στη μητρική σας γλώσσα


 - Διαχείριση λογαριασμών πελατών


 - Τήρηση πολιτικών και πρακτικών της εταιρείας σχετικά με την ασφάλεια παικτών, την προστασία και το υπεύθυνο παιχνίδι






Τι ψάχνουμε



 - Επικοινωνία, γραπτή και προφορική, τόσο στα Ελληνικά όσο και στα Αγγλικά


 - Προχωρημένες γνώσεις Microsoft Office


 - Εμπειρία στην εξυπηρέτηση πελατών, είτε πρόκειται δια ζώσης, online, είτε μέσω τηλεφωνικών κλήσεων


 - Ικανότητα οργάνωσης και διαχείρισης χρόνου






Τι προσφέρουμε



 - Υβριδικό μοντέλο εργασίας (3 ημέρες την εβδομάδα στο γραφείο)


 - 28 ημέρες άδειας ετησίως


 - 10 ημέρες τηλεργασίας στο εξωτερικό


 - Δωρεάν γεύμα από Δευτέρα έως Παρασκευή


 - Δωρεάν Εταιρικός Γιατρός


 - Ασφάλειες: Υγείας, Ζωής, Προσωπικού Ατυχήματος, Εταιρικών Ταξιδιών και Προσωρινής Ολικής Αναπηρίας


 - Ετήσιο επίδομα ευεξίας €400 (δραστηριότητες που σχετίζονται με την υγεία και τον αθλητισμό)


 - Επίδομα τηλεργασίας €300


 - Εταιρικές Εκπτώσεις


 - Εταιρικές Εκδηλώσεις


 - Πακέτο μετεγκατάστασης: Πτήσεις, 4 εβδομάδες δωρεάν διαμονή και χρηματικό μπόνους μετεγκατάστασης. Προσφέρουμε επίσης εκπτώσεις σε μεσιτικά γραφεία.






Challenge Accepted?

Active

Εκπρόσωπος Εξυπηρέτησης Πελατών

Are you an experienced Technical Support Engineer looking for your next career opportunity? Our Gaming department within Product Development is now hiring!
The Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more. 
What will you be doing?
The role of Technical Support / Configuration Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks, Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase). We are a very Agile team that uses Scrum and common sense to assist in development.&nbsp;
<ul>
<li>Learn our Gaming System and underlying business model/processes</li>
<li>Provide high quality 3rd line Technical Support for Gaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.)</li>
<li>Participate in regular configurations of Gaming System</li>
<li>Communicate with providers/business clarifying operational requirements/conditions </li>
</ul>
What are we looking for?
<ul>
<li>Expertise in technical support, particular across 3rd line support to fix complex and challenging issues with our product</li>
<li>Knowledge across backend engineering, particularly with C# .NET, microservices and cloud based development</li>
<li>Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture&nbsp;&nbsp;</li>
<li>Experience of working with QA Engineers and understanding of manual and automation testing</li>
<li>Understand of Agile and Scrum methodologies </li>
</ul>
The WOW
Our Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy.
You will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing
To sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level! Why Betsson?
We offer flexibility through a hybrid work model, three days in the office and two from home. You&rsquo;ll get access to gym subsidies, private health and accident insurance, on-site yoga, regular after-work events, and quarterly team-building budgets. Snacks, breakfast, and a social culture come as standard.
At Betsson, you&rsquo;ll work with colleagues from around the world in a fast-moving, supportive environment that values innovation, accountability, and growth. We move quickly, solve hard problems, and celebrate success. 
CHALLENGE ACCEPTED?
If you are interested to learn more, please apply with your CV in English.


Are you an experienced Technical Support Engineer looking for your next career opportunity? Our Gaming department within Product Development is now hiring!

The Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more.



What will you be doing?

The role of Technical Support / Configuration Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks, Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase). We are a very Agile team that uses Scrum and common sense to assist in development.



 - Learn our Gaming System and underlying business model/processes

 - Provide high quality 3rd line Technical Support for Gaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.)

 - Participate in regular configurations of Gaming System

 - Communicate with providers/business clarifying operational requirements/conditions




What are we looking for?


 - Expertise in technical support, particular across 3rd line support to fix complex and challenging issues with our product

 - Knowledge across backend engineering, particularly with C# .NET, microservices and cloud based development

 - Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture



 - Experience of working with QA Engineers and understanding of manual and automation testing

 - Understand of Agile and Scrum methodologies




The WOW

Our Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy.

You will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing

To sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level!

Why Betsson?

We offer flexibility through a hybrid work model, three days in the office and two from home. You’ll get access to gym subsidies, private health and accident insurance, on-site yoga, regular after-work events, and quarterly team-building budgets. Snacks, breakfast, and a social culture come as standard.

At Betsson, you’ll work with colleagues from around the world in a fast-moving, supportive environment that values innovation, accountability, and growth. We move quickly, solve hard problems, and celebrate success.



CHALLENGE ACCEPTED?

If you are interested to learn more, please apply with your CV in English.

Technical Support Engineer - Gaming

Excellent opportunity to join Betsson Group as our new Web Analyst. 
The Wow
The Web Analyst will be responsible for supporting a myriad of teams throughout the organization with web analytics training, data and insights. The person in this role will need to be a self-starter who takes ownership and is able to prioritize their work in line with business and stakeholder priorities. 
&nbsp;A taster of what you will be involved with:&nbsp;
<ul>
<li>Serve as an internal expert on web analytics tools, tracking and metrics, ensuring that web analytics is an integral part of the business</li>
<li>Responsible for the data structure and integrity across web analytics tools</li>
<li>Work with stakeholders to maintain a record of what is being properly tracked and monitored and what is not, recommending priorities for adding new tracking and monitoring capabilities</li>
<li>Perform detailed analysis on visible trends or to support ad-hoc requests from stakeholders</li>
<li>Provide training and education of web analytics to various stakeholders within the organisation</li>
<li>Work with other parts of the business on integrations between web data and other sources</li>
<li>Stay up to date with the latest industry trends and best practice</li>
</ul>
&nbsp;
What we are looking for:&nbsp;
<ul>
<li>1-3 years of tangible Web Analytics Experience (beyond the Google Analytics Certification)</li>
<li>Experience of Front-end tracking techniques and tag management tools such as Google Tag Manager</li>
<li>Strong Google Analytics knowledge, or a similar web analytics tool</li>
<li>Understanding of (or passion to learn about) the impact of web analytics on an organization</li>
<li>Strong communication, presentation and planning skills</li>
<li>Experience in Data Visualization (through Google Looker Studio, Power BI, Tableau or similar)</li>
<li>Experience using Business Intelligence and Operational Intelligence tools</li>
<li>A/B and multivariate testing knowledge</li>
<li>Web technologies knowledge</li>
<li>Experience using Google Big Query</li>
<li>SQL experience</li>
</ul>
&nbsp;
Extra Awesome:
<ul>
<li>Experience working with JIRA and Confluence</li>
<li>Experience of working in the iGaming industry</li>
<li>Knowledge of programming languages like R or Python </li>
</ul>
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500&nbsp;at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson. 
Challenge accepted?


Excellent opportunity to join Betsson Group as our new Web Analyst.



The Wow

The Web Analyst will be responsible for supporting a myriad of teams throughout the organization with web analytics training, data and insights. The person in this role will need to be a self-starter who takes ownership and is able to prioritize their work in line with business and stakeholder priorities.




A taster of what you will be involved with:



 - Serve as an internal expert on web analytics tools, tracking and metrics, ensuring that web analytics is an integral part of the business

 - Responsible for the data structure and integrity across web analytics tools

 - Work with stakeholders to maintain a record of what is being properly tracked and monitored and what is not, recommending priorities for adding new tracking and monitoring capabilities

 - Perform detailed analysis on visible trends or to support ad-hoc requests from stakeholders

 - Provide training and education of web analytics to various stakeholders within the organisation

 - Work with other parts of the business on integrations between web data and other sources

 - Stay up to date with the latest industry trends and best practice





What we are looking for:



 - 1-3 years of tangible Web Analytics Experience (beyond the Google Analytics Certification)

 - Experience of Front-end tracking techniques and tag management tools such as Google Tag Manager

 - Strong Google Analytics knowledge, or a similar web analytics tool

 - Understanding of (or passion to learn about) the impact of web analytics on an organization

 - Strong communication, presentation and planning skills

 - Experience in Data Visualization (through Google Looker Studio, Power BI, Tableau or similar)

 - Experience using Business Intelligence and Operational Intelligence tools

 - A/B and multivariate testing knowledge

 - Web technologies knowledge

 - Experience using Google Big Query

 - SQL experience





Extra Awesome:


 - Experience working with JIRA and Confluence

 - Experience of working in the iGaming industry

 - Knowledge of programming languages like R or Python




What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500
at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.



Challenge accepted?

Web Analyst

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the&nbsp;best customer experience in the industry&nbsp;and has&nbsp;won numerous awards&nbsp;for its commitment to excellence.
Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices. 
The Role:
The customer service role at Betsson Group involves assisting Swedish and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that&nbsp;encourages employees to develop their skills&nbsp;and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience. 
Responsibilities:
<ul>
<li>Assist Swedish and English-speaking customers via email, chat, and telephone</li>
<li>Collaborate with your team to achieve the best customer satisfaction and other KPIs</li>
<li>Translate promotional texts and customer surveys into your local language</li>
<li>Manage customer accounts</li>
<li>Follow company policies and practices regarding player safety, protection, and responsible gaming </li>
</ul>
Requirements:
<ul>
<li>Strong communication skills in Swedish and English, both written and verbal</li>
<li>Proficiency in Microsoft Office</li>
<li>Background in customer service (face-to-face, online, or via phone calls)</li>
<li>Ability to multitask and manage time effectively</li>
<li>Additional language skills are considered a plus </li>
</ul>
Benefits:
We offer a variety of exciting benefits to our employees, including:
🥘Lunch provided between Monday to Friday on site
🧘&zwj;♀️Wellbeing allowance per year
💲Work from home allowance
🏡Hybrid model
<a href="https://emojipedia.org/laptop/" target="_blank" rel="noopener">💻</a>2 weeks of remote work (abroad)
📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
🎂Milestone birthday
🏥Private Health Insurance
♿Temporary Total Disability &amp; Personal Accident Insurances
🛡️Life &amp; Corporate Travel Insurance
💵Discounts with local companies in Malta
💰Optional Pension Plan
✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
&nbsp;
Good to know:
<ul>
<li>Start date: Every second week, training provided</li>
<li>Salary: Base salary + bonus scheme</li>
<li>Rotating shift-based work</li>
<li>Location: Malta, St Julians </li>
</ul>
Join our team at Betsson and become a part of a dynamic and rewarding work culture that values&nbsp;your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.


Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the
best customer experience in the industry
and has
won numerous awards
for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.



The Role:

The customer service role at Betsson Group involves assisting Swedish and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that
encourages employees to develop their skills
and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.



Responsibilities:


 - Assist Swedish and English-speaking customers via email, chat, and telephone

 - Collaborate with your team to achieve the best customer satisfaction and other KPIs

 - Translate promotional texts and customer surveys into your local language

 - Manage customer accounts

 - Follow company policies and practices regarding player safety, protection, and responsible gaming




Requirements:


 - Strong communication skills in Swedish and English, both written and verbal

 - Proficiency in Microsoft Office

 - Background in customer service (face-to-face, online, or via phone calls)

 - Ability to multitask and manage time effectively

 - Additional language skills are considered a plus




Benefits:

We offer a variety of exciting benefits to our employees, including:

🥘Lunch provided between Monday to Friday on site

🧘‍♀️Wellbeing allowance per year

💲Work from home allowance

🏡Hybrid model

💻2 weeks of remote work (abroad)

📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

🎂Milestone birthday

🏥Private Health Insurance

♿Temporary Total Disability &amp; Personal Accident Insurances

🛡️Life &amp; Corporate Travel Insurance

💵Discounts with local companies in Malta

💰Optional Pension Plan

✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)




Good to know:


 - Start date: Every second week, training provided

 - Salary: Base salary + bonus scheme

 - Rotating shift-based work

 - Location: Malta, St Julians




Join our team at Betsson and become a part of a dynamic and rewarding work culture that values
your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.

Swedish Speaking – Customer Service Agent

Latest jobs

As a Data Scientist you&rsquo;ll be working to build cutting edge models to support our business. This pivotal role involves understanding business problems, identifying the best techniques and models to be used to resolve them and developing AI and Machine learning solutions that can be taken to production. You&rsquo;ll be serving as the Subject matter expert for the area, leading AI related projects ensuring the value for the stakeholder. As an important part of the AI Centre of Excellence, this function also will help to promote the awareness, integration and utilization of AI across the organization, and spearheading innovative AI solutions into Betsson&rsquo;s suite of products and services.
&nbsp;
The Wow
At&nbsp;Betsson, we are dedicated to delivering the best&nbsp;customer&nbsp;experiences in the iGaming industry. As a market leader, we offer online gaming products in multiple markets, driving innovation and excellence across our platforms. Join our passionate team as we build and&nbsp;maintain&nbsp;a cutting-edge, scalable data infrastructure supporting multiple brands and&nbsp;jurisdictions. Your work will directly&nbsp;impact&nbsp;users and contribute to our ongoing success in the competitive market.&nbsp;
&nbsp;
Key Responsibilities
<ul>
<li>Identify, analyse, define and understand business problems.</li>
<li>Collecting, cleaning, and preprocessing data to ensure its quality and reliability to build solutions.</li>
<li>Prototype data science models. </li>
<li>Use exploratory analysis methodologies to identify patterns and trends to use with the right statistical methods (clustering, PCA, regression, significance testing).</li>
<li>Work with descriptive and predictive analytics (e.g. linear regression &amp; propensity models, customer segmentation, data mining and trigger identification). </li>
<li>Work with the Machine Learning Engineer, within the data function, to implement and productionise the models whilst monitoring the performance.</li>
<li>Evaluating the performance of models and refining them as needed</li>
<li>Presenting the results and suggestions to relevant parties by using easily understandable visuals and concise reports</li>
<li>Working with teams across different functions to implement solutions based on data analysis</li>
</ul>

What we are looking for
<ul>
<li>Bachelor&rsquo;s in computer science, Machine Learning, Artificial Intelligence, or a related field. Certifications on AWS AI, Microsoft OpenAI or Snowflake would be considered a plus.</li>
<li>At least 3 years of experience as a Data Scientist, developing complex AI and Machine Learning solutions.</li>
<li>Deep knowledge on Python and Machine/Deep Learning Frameworks like PyTorch, Keras, SciKit Learn or Tensorflow.</li>
<li>Deep knowledge on cutting-edge Machine Learning and Deep Learning technologies and techniques.</li>
<li>Good Knowledge on AWS AI and Machine Learning Offering (like SageMaker and BedRock)</li>
<li>Good Knowledge on Generative AI concepts and application</li>
<li>Experience on developing Data Science Projects in complex environments</li>
<li>Experience on Data Wrangling and Exploratory data Analysis</li>
<li>Experience developing Machine Learning and Deep Learning Models that can be productionized</li>
<li>Experience on conducting experiments and identifying the best techniques to apply to different use cases and solutions</li>
<li>Great Communicating with commercial stakeholders, explaining data concepts in a non-technical language.&nbsp;</li>
<li>A dynamic personality with a very flexible approach. &nbsp;</li>
<li>Product Mindset.</li>
<li>Adaptive, resilient, and collaborative.</li>
</ul>

&nbsp;Challenge accepted?


As a Data Scientist you’ll be working to build cutting edge models to support our business. This pivotal role involves understanding business problems, identifying the best techniques and models to be used to resolve them and developing AI and Machine learning solutions that can be taken to production. You’ll be serving as the Subject matter expert for the area, leading AI related projects ensuring the value for the stakeholder. As an important part of the AI Centre of Excellence, this function also will help to promote the awareness, integration and utilization of AI across the organization, and spearheading innovative AI solutions into Betsson’s suite of products and services.




The Wow

At
Betsson, we are dedicated to delivering the best
customer
experiences in the iGaming industry. As a market leader, we offer online gaming products in multiple markets, driving innovation and excellence across our platforms. Join our passionate team as we build and
maintain
a cutting-edge, scalable data infrastructure supporting multiple brands and
jurisdictions. Your work will directly
impact
users and contribute to our ongoing success in the competitive market.





Key Responsibilities


 - Identify, analyse, define and understand business problems.

 - Collecting, cleaning, and preprocessing data to ensure its quality and reliability to build solutions.

 - Prototype data science models. 

 - Use exploratory analysis methodologies to identify patterns and trends to use with the right statistical methods (clustering, PCA, regression, significance testing).

 - Work with descriptive and predictive analytics (e.g. linear regression &amp; propensity models, customer segmentation, data mining and trigger identification). 

 - Work with the Machine Learning Engineer, within the data function, to implement and productionise the models whilst monitoring the performance.

 - Evaluating the performance of models and refining them as needed

 - Presenting the results and suggestions to relevant parties by using easily understandable visuals and concise reports

 - Working with teams across different functions to implement solutions based on data analysis




What we are looking for


 - Bachelor’s in computer science, Machine Learning, Artificial Intelligence, or a related field. Certifications on AWS AI, Microsoft OpenAI or Snowflake would be considered a plus.

 - At least 3 years of experience as a Data Scientist, developing complex AI and Machine Learning solutions.

 - Deep knowledge on Python and Machine/Deep Learning Frameworks like PyTorch, Keras, SciKit Learn or Tensorflow.

 - Deep knowledge on cutting-edge Machine Learning and Deep Learning technologies and techniques.

 - Good Knowledge on AWS AI and Machine Learning Offering (like SageMaker and BedRock)

 - Good Knowledge on Generative AI concepts and application

 - Experience on developing Data Science Projects in complex environments

 - Experience on Data Wrangling and Exploratory data Analysis

 - Experience developing Machine Learning and Deep Learning Models that can be productionized

 - Experience on conducting experiments and identifying the best techniques to apply to different use cases and solutions

 - Great Communicating with commercial stakeholders, explaining data concepts in a non-technical language.


 - A dynamic personality with a very flexible approach. 


 - Product Mindset.

 - Adaptive, resilient, and collaborative.





Challenge accepted?

Senior Data Scientist

Betsson Group is looking for a Talent Performance Lead in Malta!
Take charge of employee relations and performance management, coach managers, and ensure fair, compliant outcomes that truly make an impact. Lead global performance processes, drive consistency across all locations, and shape how our organisation handles performance and conduct at every level.
&nbsp;
The Wow&nbsp;
Step into a high-impact role where you&rsquo;ll shape how performance and conduct are managed across our organisation. As our Talent Performance Lead, you will take full ownership of Malta&rsquo;s performance and employee relations cases &ndash; coaching managers, driving accountability, and partnering closely with Legal to ensure fair, consistent and compliant outcomes. You&rsquo;ll oversee global performance operations, safeguard process standards, and work with HRBPs to maintain alignment across all locations. If you bring&nbsp;strong Maltese employment law&nbsp;expertise, a direct and engaging style, and the confidence to guide managers through tough conversations, this is your opportunity to lead meaningful change and elevate performance across the group.
&nbsp;
A taster of what you will be involved with:&nbsp;&nbsp;
Global Performance Governance&nbsp;
<ul>
<li>Maintain a live, accurate global register of all performance and ER cases (status, risk level, timeline, owner, SLA, compliance).</li>
<li>Audit case quality, documentation, process adherence and procedural fairness.</li>
<li>Ensure all locations initiate, document and progress ER cases correctly and on time.</li>
<li>Flag non-compliance, risk, or delays to HR Managers and Directors.</li>
<li>Build and maintain global dashboards, MI reporting, and trend analysis.</li>
</ul>
Malta Case Ownership&nbsp;
<ul>
<li>Lead and execute all employee relations cases in Malta.</li>
<li>Conduct investigations, hearings, documentation, follow-through, and outcomes.</li>
<li>Ensure legal compliance, procedural fairness, and internal policy alignment.</li>
<li>Manage risk and escalations with confidence and precision.</li>
</ul>
Standardisation &amp; Process Quality&nbsp;
<ul>
<li>Define and uphold global performance case standards, workflows and SLAs.</li>
<li>Drive operational consistency without removing local accountability.</li>
<li>Sense-check case handling approaches across markets and course-correct where needed.&nbsp;</li>
<li>Maintain templated documentation (PIPs, invite letters, outcomes, improvement plans, tracking).</li>
</ul>
Risk &amp; Compliance&nbsp;
<ul>
<li>Identify themes, systemic manager capability gaps, procedural risks or legal exposure early.</li>
<li>Escalate business-critical risk before it becomes a problem.</li>
<li>Maintain audit-ready case records and documentation standards.</li>
<li>Partner with Directors on compliance improvements, policy gaps and enhancements.</li>
</ul>
&nbsp;
What we are looking for:&nbsp;&nbsp;
<ul>
<li>Minimum 5 years&rsquo; HR experience with at least 3 years focused on employee relations, case handling, or HR advisory work.&nbsp;</li>
<li>Excellent knowledge of Maltese Labour Laws.&nbsp;</li>
<li>Proven ability to manage high-risk / high-volume ER casework independently.&nbsp;</li>
<li>Ability to identify trends and drive consistent practice across diverse HR teams.</li>
<li>Skilled communicator and natural coach; able to influence without authority.&nbsp;&nbsp;</li>
<li>Comfortable challenging senior stakeholders when process or quality is at risk.</li>
<li>Strong analytical ability with&nbsp;accurate&nbsp;data discipline.</li>
</ul>
&nbsp;
Why Join Us? &nbsp;
<ul>
<li>Shape important decisions in a data-driven environment where insights make a real impact.&nbsp;</li>
<li>Collaborate with a global team of innovators who value teamwork and continuous learning.&nbsp;</li>
<li>Join a publicly listed company renowned for its strong market presence.</li>
<li>Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment.&nbsp; </li>
</ul>
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices &ndash; including 1,500 at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.&nbsp;
 &nbsp;
Challenge Accepted?&nbsp;
If this opportunity is for you, apply today!&nbsp;


Betsson Group is looking for a Talent Performance Lead in Malta!

Take charge of employee relations and performance management, coach managers, and ensure fair, compliant outcomes that truly make an impact. Lead global performance processes, drive consistency across all locations, and shape how our organisation handles performance and conduct at every level.




The Wow


Step into a high-impact role where you’ll shape how performance and conduct are managed across our organisation. As our Talent Performance Lead, you will take full ownership of Malta’s performance and employee relations cases – coaching managers, driving accountability, and partnering closely with Legal to ensure fair, consistent and compliant outcomes. You’ll oversee global performance operations, safeguard process standards, and work with HRBPs to maintain alignment across all locations. If you bring
strong Maltese employment law
expertise, a direct and engaging style, and the confidence to guide managers through tough conversations, this is your opportunity to lead meaningful change and elevate performance across the group.




A taster of what you will be involved with:



Global Performance Governance



 - Maintain a live, accurate global register of all performance and ER cases (status, risk level, timeline, owner, SLA, compliance).

 - Audit case quality, documentation, process adherence and procedural fairness.

 - Ensure all locations initiate, document and progress ER cases correctly and on time.

 - Flag non-compliance, risk, or delays to HR Managers and Directors.

 - Build and maintain global dashboards, MI reporting, and trend analysis.


Malta Case Ownership



 - Lead and execute all employee relations cases in Malta.

 - Conduct investigations, hearings, documentation, follow-through, and outcomes.

 - Ensure legal compliance, procedural fairness, and internal policy alignment.

 - Manage risk and escalations with confidence and precision.


Standardisation &amp; Process Quality



 - Define and uphold global performance case standards, workflows and SLAs.

 - Drive operational consistency without removing local accountability.

 - Sense-check case handling approaches across markets and course-correct where needed.


 - Maintain templated documentation (PIPs, invite letters, outcomes, improvement plans, tracking).


Risk &amp; Compliance



 - Identify themes, systemic manager capability gaps, procedural risks or legal exposure early.

 - Escalate business-critical risk before it becomes a problem.

 - Maintain audit-ready case records and documentation standards.

 - Partner with Directors on compliance improvements, policy gaps and enhancements.





What we are looking for:




 - Minimum 5 years’ HR experience with at least 3 years focused on employee relations, case handling, or HR advisory work.


 - Excellent knowledge of Maltese Labour Laws.


 - Proven ability to manage high-risk / high-volume ER casework independently.


 - Ability to identify trends and drive consistent practice across diverse HR teams.

 - Skilled communicator and natural coach; able to influence without authority.



 - Comfortable challenging senior stakeholders when process or quality is at risk.

 - Strong analytical ability with
accurate
data discipline.





Why Join Us? 



 - Shape important decisions in a data-driven environment where insights make a real impact.


 - Collaborate with a global team of innovators who value teamwork and continuous learning.


 - Join a publicly listed company renowned for its strong market presence.

 - Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment.





Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.


 


Challenge Accepted?


If this opportunity is for you, apply today!


Talent Performance Lead

Betsson Group is a global leader in the iGaming industry, renowned for delivering world-class online gaming experiences. With over 50 years of expertise, we operate some of the most well-known brands in sports betting, casino, and poker. Our sportsbook is at the core of our operations, providing millions of customers with competitive odds, innovative betting options, and a seamless user experience. We are committed to maintaining industry-leading standards in risk management, ensuring profitability while offering a fair and engaging platform for our customers. 
The Role
The&nbsp;Sports Risk Monitor&nbsp;plays a crucial role in our sportsbook, responsible for monitoring and managing the risks associated with our betting operations. By analyzing market trends and assessing the performance of teams and athletes, the Sports Risk Monitor ensures that our odds remain competitive, maximizing profitability and improving margins. This role requires a&nbsp;deep understanding of sports betting, strong analytical skills, and the ability to make informed decisions based on complex data. The Sports Risk Monitor collaborates with various teams within the organization to implement effective risk management strategies and provide recommendations for optimizing our sportsbook&rsquo;s performance. 
Key Responsibilities
<ul data-start="1405" data-end="2242">
<li data-start="1405" data-end="1555">Market Monitoring &amp; Risk Management &ndash;&nbsp;Continuously monitor market movements, betting patterns, and react accordingly to optimize profitability.</li>
<li data-start="1556" data-end="1687">Bet Approval &amp; Risk Assessment &ndash;&nbsp;Evaluate and approve bets exceeding client limits while ensuring responsible risk exposure.</li>
<li data-start="1688" data-end="1833">Data Analysis &amp; Reporting &ndash; Track, analyse, and properly tag incoming bets, providing valuable insights to the Customer Risk Analyst Team.</li>
<li data-start="1834" data-end="1969">Compliance &amp; Product Integrity &ndash;&nbsp;Identify, investigate, and address any non-compliant products or suspicious betting activities.</li>
<li data-start="1970" data-end="2081">Process Optimization &ndash;&nbsp;Propose strategies to enhance team efficiency and overall sportsbook performance.</li>
<li data-start="2082" data-end="2242">Collaboration &amp; Knowledge Sharing &ndash;&nbsp;Work closely with internal teams to drive improvements in trading, product offerings, and risk mitigation strategies. </li>
</ul>
Requirements
<ul>
<li data-start="2268" data-end="2361">Ability to multitask and work effectively under pressure&nbsp;in a fast-paced environment.</li>
<li data-start="2362" data-end="2445">Receptive to constructive feedback&nbsp;and committed to continuous improvement.</li>
<li data-start="2446" data-end="2517">Adaptability to dynamic changes within the sportsbook industry.</li>
<li data-start="2518" data-end="2603">Experience with industry tools related to sports betting and risk monitoring.</li>
<li data-start="2604" data-end="2696">Strong knowledge of various sports, with a willingness to learn and share expertise.</li>
<li data-start="2697" data-end="2785">Excellent organizational and communication skills, with a collaborative mindset.</li>
<li data-start="2786" data-end="2884">Strong analytical skills with high attention to detail, ensuring precise risk assessments.</li>
<li data-start="2885" data-end="2969">Deep&nbsp;understanding of sportsbook products, sports trading, and betting odds.</li>
<li data-start="2970" data-end="3048">Proven strong work ethic, demonstrating dedication and responsibility.</li>
<li data-start="3049" data-end="3141">A collaborative mindset with an eagerness to promote knowledge sharing across teams.</li>
<li data-start="3142" data-end="3240">Proactive and confident decision-making abilities, especially in high-pressure situations.</li>
<li data-start="3241" data-end="3328">Commitment, drive, and ambition to contribute to the success of the sportsbook.</li>
<li data-start="3329" data-end="3422">Solid understanding of mathematical concepts, including statistics and probabilities.</li>
<li data-start="3423" data-end="3546">Availability to work in a 24/7 team environment, including morning, evening, and late shifts from Monday to Sunday.</li>
<li data-start="3547" data-end="3636">Proficiency in Excel; familiarity with dashboards such as&nbsp;Power BI&nbsp;is a plus.</li>
<li data-start="3637" data-end="3710">Experience in statistical analysis and manual market compilation.</li>
<li data-start="3711" data-end="3777">Minimum 5 years of experience in a sportsbook environment. </li>
</ul>
What We Offer
At Betsson Group, we provide a dynamic and rewarding work environment where you can grow your career in the global sportsbook industry. Whether you want to deepen your technical expertise or advance into leadership roles, we offer clear progression opportunities.
We operate a&nbsp;hybrid work model, allowing you to work&nbsp;three days in the office and two days from home, ensuring flexibility while maintaining collaboration and engagement. 
Join Us
If you&rsquo;re passionate about sports betting, thrive in a fast-paced environment, and have the skills to drive profitability through effective risk management, we&rsquo;d love to hear from you.


Betsson Group is a global leader in the iGaming industry, renowned for delivering world-class online gaming experiences. With over 50 years of expertise, we operate some of the most well-known brands in sports betting, casino, and poker. Our sportsbook is at the core of our operations, providing millions of customers with competitive odds, innovative betting options, and a seamless user experience. We are committed to maintaining industry-leading standards in risk management, ensuring profitability while offering a fair and engaging platform for our customers.



The Role

The
Sports Risk Monitor
plays a crucial role in our sportsbook, responsible for monitoring and managing the risks associated with our betting operations. By analyzing market trends and assessing the performance of teams and athletes, the Sports Risk Monitor ensures that our odds remain competitive, maximizing profitability and improving margins. This role requires a
deep understanding of sports betting, strong analytical skills, and the ability to make informed decisions based on complex data. The Sports Risk Monitor collaborates with various teams within the organization to implement effective risk management strategies and provide recommendations for optimizing our sportsbook’s performance.



Key Responsibilities


 - Market Monitoring &amp; Risk Management –
Continuously monitor market movements, betting patterns, and react accordingly to optimize profitability.

 - Bet Approval &amp; Risk Assessment –
Evaluate and approve bets exceeding client limits while ensuring responsible risk exposure.

 - Data Analysis &amp; Reporting – Track, analyse, and properly tag incoming bets, providing valuable insights to the Customer Risk Analyst Team.

 - Compliance &amp; Product Integrity –
Identify, investigate, and address any non-compliant products or suspicious betting activities.

 - Process Optimization –
Propose strategies to enhance team efficiency and overall sportsbook performance.

 - Collaboration &amp; Knowledge Sharing –
Work closely with internal teams to drive improvements in trading, product offerings, and risk mitigation strategies.




Requirements


 - Ability to multitask and work effectively under pressure
in a fast-paced environment.

 - Receptive to constructive feedback
and committed to continuous improvement.

 - Adaptability to dynamic changes within the sportsbook industry.

 - Experience with industry tools related to sports betting and risk monitoring.

 - Strong knowledge of various sports, with a willingness to learn and share expertise.

 - Excellent organizational and communication skills, with a collaborative mindset.

 - Strong analytical skills with high attention to detail, ensuring precise risk assessments.

 - Deep
understanding of sportsbook products, sports trading, and betting odds.

 - Proven strong work ethic, demonstrating dedication and responsibility.

 - A collaborative mindset with an eagerness to promote knowledge sharing across teams.

 - Proactive and confident decision-making abilities, especially in high-pressure situations.

 - Commitment, drive, and ambition to contribute to the success of the sportsbook.

 - Solid understanding of mathematical concepts, including statistics and probabilities.

 - Availability to work in a 24/7 team environment, including morning, evening, and late shifts from Monday to Sunday.

 - Proficiency in Excel; familiarity with dashboards such as
Power BI
is a plus.

 - Experience in statistical analysis and manual market compilation.

 - Minimum 5 years of experience in a sportsbook environment.




What We Offer

At Betsson Group, we provide a dynamic and rewarding work environment where you can grow your career in the global sportsbook industry. Whether you want to deepen your technical expertise or advance into leadership roles, we offer clear progression opportunities.

We operate a
hybrid work model, allowing you to work
three days in the office and two days from home, ensuring flexibility while maintaining collaboration and engagement.



Join Us

If you’re passionate about sports betting, thrive in a fast-paced environment, and have the skills to drive profitability through effective risk management, we’d love to hear from you.

Sports Risk Monitor

The Wow
We are pursuing a positive doer to take on the SysOps Engineer role. Since our current team is transitioning from infrastructure specialists to a SysOps team, we are now looking for someone with a DevOps mindset who can transition into a SysOps engineer. We prefer that your expertise at the start is heavier on the DevOps side, but you still have enough knowledge of a classical on-premises setup 
A taster of what you will be involved with:&nbsp;
<ul>
<li>Deploy, manage, and optimize AWS services (EC2, S3, IAM, Systems Manager, Backup Manager).</li>
<li>Maintain Active Directory for secure authentication across on-premises and cloud services. Maintain VMware environments (vSphere, ESXi, vCenter).</li>
<li>Manage AD, including, PKI, DNS, GPO and other connected tools within the suite.</li>
<li>Administer physical servers (blade and standalone configurations).</li>
<li>Manage environments with both Microsoft and Linux-based OS.</li>
<li>Handle Enterprise HPE storage solutions (HPE 3PAR, MSA, Primera, Alletra).</li>
<li>Support/manage fabric networking, including Fiber Channel switches.</li>
<li>Develop and manage Terraform-based infrastructure.</li>
<li>Automate configuration management using Ansible, Foreman, and AWS Systems Manager (SSM).</li>
<li>Create and manage dashboards and alerts to minimize downtime. Monitor system performance, security, and infrastructure health in real-time. </li>
</ul>
What we are looking for
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience, technical degree beneficial.</li>
<li>AWS Cloud practitioner or equivalent would be beneficial. </li>
</ul>
3+ years&rsquo; experience with most of the following technologies:
<ul>
<li>AWS</li>
<li>Terraform&nbsp;</li>
<li>Ansible</li>
<li>Github</li>
<li>Active Directory</li>
<li>Veeam Backup/restore</li>
<li>VMware suite</li>
<li>Microsoft Windows &amp; Linux OS</li>
<li>Physical hardware HPE, Servers, Storage arrays and switches.</li>
<li>Excellent problem-solving skills, with the ability to analyse complex technical issues and provide effective solutions in a timely manner.</li>
<li>Ability to adapt to changing technologies and work in a fast-paced and dynamic environment.</li>
<li>Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams, and teammates.</li>
<li>Documentation and knowledge sharing.</li>
<li>Experience with Atlassian suite Jira, confluence.</li>
<li>Agile ways of working, sprints. </li>
</ul>
What we offer
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you&rsquo;re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you&rsquo;ll fit right in.
&nbsp;
Challenge accepted?


The Wow

We are pursuing a positive doer to take on the SysOps Engineer role. Since our current team is transitioning from infrastructure specialists to a SysOps team, we are now looking for someone with a DevOps mindset who can transition into a SysOps engineer. We prefer that your expertise at the start is heavier on the DevOps side, but you still have enough knowledge of a classical on-premises setup



A taster of what you will be involved with:



 - Deploy, manage, and optimize AWS services (EC2, S3, IAM, Systems Manager, Backup Manager).

 - Maintain Active Directory for secure authentication across on-premises and cloud services. Maintain VMware environments (vSphere, ESXi, vCenter).

 - Manage AD, including, PKI, DNS, GPO and other connected tools within the suite.

 - Administer physical servers (blade and standalone configurations).

 - Manage environments with both Microsoft and Linux-based OS.

 - Handle Enterprise HPE storage solutions (HPE 3PAR, MSA, Primera, Alletra).

 - Support/manage fabric networking, including Fiber Channel switches.

 - Develop and manage Terraform-based infrastructure.

 - Automate configuration management using Ansible, Foreman, and AWS Systems Manager (SSM).

 - Create and manage dashboards and alerts to minimize downtime. Monitor system performance, security, and infrastructure health in real-time.




What we are looking for


 - Bachelor’s degree or equivalent experience, technical degree beneficial.

 - AWS Cloud practitioner or equivalent would be beneficial.




3+ years’ experience with most of the following technologies:


 - AWS

 - Terraform


 - Ansible

 - Github

 - Active Directory

 - Veeam Backup/restore

 - VMware suite

 - Microsoft Windows &amp; Linux OS

 - Physical hardware HPE, Servers, Storage arrays and switches.

 - Excellent problem-solving skills, with the ability to analyse complex technical issues and provide effective solutions in a timely manner.

 - Ability to adapt to changing technologies and work in a fast-paced and dynamic environment.

 - Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams, and teammates.

 - Documentation and knowledge sharing.

 - Experience with Atlassian suite Jira, confluence.

 - Agile ways of working, sprints.




What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.




Challenge accepted?

SysOps Engineer

Do you have an eye for detail, an investigative skill, desire to learn, develop? If yes then this could be for you, we are looking for someone to join one of our Payment and Fraud teams working with a different variety of brands and legislation. This is the opportunity for you to learn, progress and soak up all Betsson and this position have to offer!
The Challenge
As a Payments and Fraud Analyst (KYC) you are responsible for the analysis of customer accounts to counteract fraudulent behaviour and to proactively minimise fraud trends through regular analysis of customer accounts. Betsson Group operate 17 brands and you will process payments for all our clients from the different brands and make sure any issues that arise from these transactions will be addressed in a timely and professional manner. This Payments and Fraud team is a slightly smaller team enabling you to handle a wider variety of tasks and responsibilities.
You will:
<ul>
<li>Process payments for BML Group clients, along with any issues that arise from these transactions in a timely and professional manner.&nbsp;</li>
<li>Provide an enhanced customer experience service by swiftly and safely processing customer&rsquo;s withdrawals</li>
<li>Validate and verify various player related documentation to comply with the Group&rsquo;s licensing requirements in various markets.</li>
<li>Ensure fraudulent transactions or activity are spotted and handled swiftly in order to minimize losses and mitigate repercussions.</li>
<li>Assess and escalate cases accordingly to the responsible departments.</li>
<li>Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing.&nbsp;</li>
<li>Work together with Betsson Technologies and other departments in order to continuously improve internal systems and enhanced capabilities, throughout.&nbsp;</li>
<li>Work with other areas of the department professionally and efficiently.</li>
</ul>
The role is shift based (Monday to Sunday). It is important that you are able to work flexible hours that include both day and night shifts as well as working on weekends and public holidays.
What&rsquo;s in it for me?
You&rsquo;ll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. By spinning multiple plates, you will always have your hands full. We promise you that you will learn a lot and that you will grow with us, both in your career and as a person. Working in one of the biggest online gaming companies in Malta, you will get first-hand experience on what it is that drives a successful company forward.
You&rsquo;re good at:
<ul>
<li>Soaking up information and already have a grounding in the iGaming industry&nbsp;</li>
<li>An analytical mind and interest in fraud</li>
<li>Able to work on own initiative</li>
<li>Willingness to learn</li>
<li>Excellent eye for detail&nbsp;</li>
<li>Strong knowledge of Excel and other relevant software</li>
<li>Great at working within a team</li>
<li>Excellent written and verbal&nbsp;English. </li>
</ul>
Extra awesome:
<ul>
<li>Additional Language skills</li>
<li>Passion for iGaming.</li>
<li>Written and Verbal&nbsp;French </li>
</ul>
Challenge accepted?


Do you have an eye for detail, an investigative skill, desire to learn, develop? If yes then this could be for you, we are looking for someone to join one of our Payment and Fraud teams working with a different variety of brands and legislation. This is the opportunity for you to learn, progress and soak up all Betsson and this position have to offer!

The Challenge

As a Payments and Fraud Analyst (KYC) you are responsible for the analysis of customer accounts to counteract fraudulent behaviour and to proactively minimise fraud trends through regular analysis of customer accounts. Betsson Group operate 17 brands and you will process payments for all our clients from the different brands and make sure any issues that arise from these transactions will be addressed in a timely and professional manner. This Payments and Fraud team is a slightly smaller team enabling you to handle a wider variety of tasks and responsibilities.

You will:


 - Process payments for BML Group clients, along with any issues that arise from these transactions in a timely and professional manner.


 - Provide an enhanced customer experience service by swiftly and safely processing customer’s withdrawals

 - Validate and verify various player related documentation to comply with the Group’s licensing requirements in various markets.

 - Ensure fraudulent transactions or activity are spotted and handled swiftly in order to minimize losses and mitigate repercussions.

 - Assess and escalate cases accordingly to the responsible departments.

 - Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing.


 - Work together with Betsson Technologies and other departments in order to continuously improve internal systems and enhanced capabilities, throughout.


 - Work with other areas of the department professionally and efficiently.


The role is shift based (Monday to Sunday). It is important that you are able to work flexible hours that include both day and night shifts as well as working on weekends and public holidays.

What’s in it for me?

You’ll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. By spinning multiple plates, you will always have your hands full. We promise you that you will learn a lot and that you will grow with us, both in your career and as a person. Working in one of the biggest online gaming companies in Malta, you will get first-hand experience on what it is that drives a successful company forward.

You’re good at:


 - Soaking up information and already have a grounding in the iGaming industry


 - An analytical mind and interest in fraud

 - Able to work on own initiative

 - Willingness to learn

 - Excellent eye for detail


 - Strong knowledge of Excel and other relevant software

 - Great at working within a team

 - Excellent written and verbal
English.



Extra awesome:


 - Additional Language skills

 - Passion for iGaming.

 - Written and Verbal
French



Challenge accepted?

Payments and Fraud Analyst

Are you a Senior Product Owner?&nbsp;Do you want to be part of building the world&rsquo;s best mobile Sportsbook app experience, in one of the most fun and high-performing environments in the industry? If so, this might be the perfect opportunity
&nbsp;
The Wow
As a Product Owner for Sportsbook (Mobile Apps), you will be part of a team leading the development of our industry-leading mobile apps for iOS and Android! In this role, you will be assigned product responsibility for a development stream and take the lead on key initiatives on the product roadmap. You will work closely with engineering teams, stakeholders, and the wider product organisation in order to continuously improve our Sportsbook apps and the player experience. 
&nbsp;A taster of what you will be involved with:&nbsp;
<ul>
<li>Act as the voice of the customer throughout the product development process.</li>
<li>Actively lead or participate in product discovery activities (such as identifying user needs, requirements gathering, scoping and solution design).</li>
<li>Produce detailed product specifications in the form of user stories with detailed acceptance criteria (functional and non-functional), complemented by visual aids where relevant.</li>
<li>Clearly inform engineering teams about the work that is prioritised and why, so that they are motivated to build optimal solutions.</li>
<li>Provide the necessary product support to the engineering teams as may be required to aid their delivery, including active participation in agile ceremonies.</li>
<li>Actively support roadmap planning and manage deliveries from start to end, including active co-ordination with stakeholders and other teams as and when required.</li>
<li>Ensure that the product development backlog is properly organised, prioritised, and kept up to date.</li>
<li>Contribute to the product vision, and champion this vision with stakeholders and the engineering teams.</li>
<li>Communicate product status, progress, and upcoming milestones to stakeholders.</li>
<li>Hold effective presentations (including demos and trainings) with stakeholders for new product concepts and releases as and when required.</li>
<li>Ensure that effective KPIs and data collection mechanisms are in place to understand product performance.</li>
<li>Ensure that relevant product documentation and wikis are well maintained.</li>
<li>Perform user acceptance testing of new product releases (or ensure co-ordination of).</li>
</ul>
&nbsp;
Good If you Have
<ul>
<li>2+ years of working experience as a product owner or product manager with digital, customer facing products (preferably native apps).</li>
<li>Strong user experience sensibilities and familiarity with UI best practices.</li>
<li>Highly skilled and experienced in collecting requirements and producing product specifications.</li>
<li>Experience in the use of data, research, and testing to drive product development.</li>
<li>Experience working in an Agile/Scrum development environment.</li>
</ul>
&nbsp;
Even Better If you Have
<ul>
<li>Prior working experience in the gaming industry.</li>
<li>Experience as a Product Owner on Sportsbook or Platform.</li>
<li>A technical background in software engineering.</li>
<li>Deep understanding of Sportsbook mechanics, betting markets, odds management, and live sports experiences.</li>
<li>Familiarity with functional and non-functional KPIs.</li>
<li>Experience working with geographically distributed development teams.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Good organisational, planning and project management skills.</li>
<li>Good presentation skills.</li>
<li>Professional working proficiency in English.</li>
</ul>
&nbsp;
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500&nbsp;at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
&nbsp;
Challenge accepted?


Are you a Senior Product Owner?
Do you want to be part of building the world’s best mobile Sportsbook app experience, in one of the most fun and high-performing environments in the industry? If so, this might be the perfect opportunity




The Wow

As a Product Owner for Sportsbook (Mobile Apps), you will be part of a team leading the development of our industry-leading mobile apps for iOS and Android! In this role, you will be assigned product responsibility for a development stream and take the lead on key initiatives on the product roadmap. You will work closely with engineering teams, stakeholders, and the wider product organisation in order to continuously improve our Sportsbook apps and the player experience.




A taster of what you will be involved with:



 - Act as the voice of the customer throughout the product development process.

 - Actively lead or participate in product discovery activities (such as identifying user needs, requirements gathering, scoping and solution design).

 - Produce detailed product specifications in the form of user stories with detailed acceptance criteria (functional and non-functional), complemented by visual aids where relevant.

 - Clearly inform engineering teams about the work that is prioritised and why, so that they are motivated to build optimal solutions.

 - Provide the necessary product support to the engineering teams as may be required to aid their delivery, including active participation in agile ceremonies.

 - Actively support roadmap planning and manage deliveries from start to end, including active co-ordination with stakeholders and other teams as and when required.

 - Ensure that the product development backlog is properly organised, prioritised, and kept up to date.

 - Contribute to the product vision, and champion this vision with stakeholders and the engineering teams.

 - Communicate product status, progress, and upcoming milestones to stakeholders.

 - Hold effective presentations (including demos and trainings) with stakeholders for new product concepts and releases as and when required.

 - Ensure that effective KPIs and data collection mechanisms are in place to understand product performance.

 - Ensure that relevant product documentation and wikis are well maintained.

 - Perform user acceptance testing of new product releases (or ensure co-ordination of).





Good If you Have


 - 2+ years of working experience as a product owner or product manager with digital, customer facing products (preferably native apps).

 - Strong user experience sensibilities and familiarity with UI best practices.

 - Highly skilled and experienced in collecting requirements and producing product specifications.

 - Experience in the use of data, research, and testing to drive product development.

 - Experience working in an Agile/Scrum development environment.





Even Better If you Have


 - Prior working experience in the gaming industry.

 - Experience as a Product Owner on Sportsbook or Platform.

 - A technical background in software engineering.

 - Deep understanding of Sportsbook mechanics, betting markets, odds management, and live sports experiences.

 - Familiarity with functional and non-functional KPIs.

 - Experience working with geographically distributed development teams.

 - Strong analytical and problem-solving skills.

 - Excellent communication and interpersonal skills.

 - Good organisational, planning and project management skills.

 - Good presentation skills.

 - Professional working proficiency in English.





What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500
at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.




Challenge accepted?

Product Owner

Kickstart Your Career in Office &amp; Facilities Management!
Join our team and gain hands-on experience supporting day-to-day office operations, vendor coordination, and office events. You&rsquo;ll work closely with external service providers, help manage budgets, and contribute to keeping our office running smoothly.&nbsp;This role is perfect for a proactive, detail-oriented individual looking to learn the ins and outs of facilities management. If you&rsquo;re organized, collaborative, and ready to take on a variety of tasks, you&rsquo;ll thrive in this dynamic environment.
The Wow
This internship provides hands-on exposure to office management, facilities coordination, and workplace operations. You will work closely with the Office &amp; Facilities team to assist in day-to-day activities, coordinate with vendors, and contribute to special projects that keep our workplace running smoothly. Along the way, you&rsquo;ll gain experience in budget tracking, event planning, and operational process improvements, while developing key skills in communication, organization, and problem-solving that will set you up for a successful career in facilities or office management.
&nbsp;What&nbsp;You&rsquo;ll&nbsp;Be Doing:&nbsp;
<ul>
<li>Assist the Office &amp; Facilities team in managing day-to-day office operations and administration.</li>
<li>Support coordination with external service providers such as cleaning, catering, and maintenance teams.</li>
<li>Help maintain oversight of office facilities, equipment, and infrastructure.</li>
<li>Assist in monitoring budgets, invoices, and expenses related to office operations.</li>
<li>Support planning and execution of office events, meetings, and employee engagement activities.</li>
<li>Assist in tracking and reporting on facility performance metrics and ongoing improvement initiatives.</li>
<li>Gain hands-on experience in vendor coordination and contract management.</li>
</ul>
What we are looking for:&nbsp;
<ul>
<li>Current or recent student in Business, Facilities Management, or related field.</li>
<li>Basic knowledge of office operations or facility management is a plus but not require</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Proactive, collaborative, and service-oriented mindset.</li>
<li>Ability to manage multiple tasks and priorities.</li>
<li>Strong communication skills, both written and verbal.</li>
</ul>
About&nbsp;Betsson&nbsp;Group&nbsp;
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500&nbsp;at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
&nbsp;
Challenge Accepted?&nbsp;
Apply now and help us build the future of Betsson Group in Malta!


Kickstart Your Career in Office &amp; Facilities Management!

Join our team and gain hands-on experience supporting day-to-day office operations, vendor coordination, and office events. You’ll work closely with external service providers, help manage budgets, and contribute to keeping our office running smoothly.
This role is perfect for a proactive, detail-oriented individual looking to learn the ins and outs of facilities management. If you’re organized, collaborative, and ready to take on a variety of tasks, you’ll thrive in this dynamic environment.

The Wow

This internship provides hands-on exposure to office management, facilities coordination, and workplace operations. You will work closely with the Office &amp; Facilities team to assist in day-to-day activities, coordinate with vendors, and contribute to special projects that keep our workplace running smoothly. Along the way, you’ll gain experience in budget tracking, event planning, and operational process improvements, while developing key skills in communication, organization, and problem-solving that will set you up for a successful career in facilities or office management.


What
You’ll
Be Doing:



 - Assist the Office &amp; Facilities team in managing day-to-day office operations and administration.

 - Support coordination with external service providers such as cleaning, catering, and maintenance teams.

 - Help maintain oversight of office facilities, equipment, and infrastructure.

 - Assist in monitoring budgets, invoices, and expenses related to office operations.

 - Support planning and execution of office events, meetings, and employee engagement activities.

 - Assist in tracking and reporting on facility performance metrics and ongoing improvement initiatives.

 - Gain hands-on experience in vendor coordination and contract management.


What we are looking for:



 - Current or recent student in Business, Facilities Management, or related field.

 - Basic knowledge of office operations or facility management is a plus but not require

 - Strong organizational skills and attention to detail.

 - Proactive, collaborative, and service-oriented mindset.

 - Ability to manage multiple tasks and priorities.

 - Strong communication skills, both written and verbal.


About
Betsson
Group


Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500
at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.




Challenge Accepted?


Apply now and help us build the future of Betsson Group in Malta!

Office & Facilities Intern

Our customer service team is at the heart of our operations, dedicated to ensuring the best possible experience for our customers. We pride ourselves on our commitment to excellence and our ability to resolve issues efficiently and effectively. As a part of our team, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction.
Are you a problem solver, excellent communicator, and a people person? If so, we are looking for you to join our award-winning customer service team&nbsp;based in our stunning offices in Malta!
The Wow&nbsp;
Join our dynamic Customer Service function, where you&rsquo;ll work towards achieving our goal of providing the best Customer Experience. At Betsson, your opportunities for growth and progression are limitless!
At Betsson Group, we offer a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days at home.
Key Responsibilities:
<ul>
<li>Assist both&nbsp;Spanish&nbsp;and&nbsp;English-speaking customers via email, chat, and telephone</li>
<li>Collaborate with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs)</li>
<li>Translate promotional texts and customer surveys into your local language</li>
<li>Manage customer accounts efficiently</li>
<li>Adhere to company policies and practices regarding player safety, protection, and responsible gaming</li>
</ul>
What&rsquo;s in it for me?
At Betsson, you will have the chance to work across leading markets with a team of outstanding Customer Service Agents. You will have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
Your skills:
<ul>
<li>Excellent written and verbal communication skills in Spanish</li>
<li>Good written and verbal communication skills in English</li>
<li>Proficient in Microsoft Office applications</li>
<li>Background in customer service, whether face-to-face, online, or via phone calls</li>
<li>Strong multi-tasking and time management abilities</li>
</ul>
What we offer?
<ul>
<li>28 Vacation days per year</li>
<li>Comprehensive relocation package (including flights, bonus, and accommodation)</li>
<li>Hybrid work model</li>
<li>Health &amp; Life Insurance and access to a company doctor</li>
<li>&euro;400 wellness and travel allowance</li>
<li>&euro;300 working from home allowance</li>
<li>Yoga and sports activities</li>
<li>Complimentary lunch Monday to Friday</li>
<li>Company discounts</li>
<li>Exciting company events</li>
<li>Vibrant atmosphere and Betsson values</li>
</ul>
Good to know:
<ul>
<li>Start date: Every second week, training is provided</li>
<li>Salary: Competitive base salary with a bonus scheme</li>
<li>Work hours: Shift-based work schedule</li>
<li>Location: Malta, St Julians</li>
<li>Generous relocation package offered</li>
</ul>

Challenge Accepted


Our customer service team is at the heart of our operations, dedicated to ensuring the best possible experience for our customers. We pride ourselves on our commitment to excellence and our ability to resolve issues efficiently and effectively. As a part of our team, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction.

Are you a problem solver, excellent communicator, and a people person? If so, we are looking for you to join our award-winning customer service team
based in our stunning offices in Malta!

The Wow


Join our dynamic Customer Service function, where you’ll work towards achieving our goal of providing the best Customer Experience. At Betsson, your opportunities for growth and progression are limitless!

At Betsson Group, we offer a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days at home.

Key Responsibilities:


 - Assist both
Spanish
and
English-speaking customers via email, chat, and telephone

 - Collaborate with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs)

 - Translate promotional texts and customer surveys into your local language

 - Manage customer accounts efficiently

 - Adhere to company policies and practices regarding player safety, protection, and responsible gaming


What’s in it for me?

At Betsson, you will have the chance to work across leading markets with a team of outstanding Customer Service Agents. You will have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

Your skills:


 - Excellent written and verbal communication skills in Spanish

 - Good written and verbal communication skills in English

 - Proficient in Microsoft Office applications

 - Background in customer service, whether face-to-face, online, or via phone calls

 - Strong multi-tasking and time management abilities


What we offer?


 - 28 Vacation days per year

 - Comprehensive relocation package (including flights, bonus, and accommodation)

 - Hybrid work model

 - Health &amp; Life Insurance and access to a company doctor

 - €400 wellness and travel allowance

 - €300 working from home allowance

 - Yoga and sports activities

 - Complimentary lunch Monday to Friday

 - Company discounts

 - Exciting company events

 - Vibrant atmosphere and Betsson values


Good to know:


 - Start date: Every second week, training is provided

 - Salary: Competitive base salary with a bonus scheme

 - Work hours: Shift-based work schedule

 - Location: Malta, St Julians

 - Generous relocation package offered




Challenge Accepted

Customer Service Agent – Spanish Speaking

We are looking for a Senior/Mid iOS Developer to join us in our Product development Hub in Malta. You will be part of the Mobile Apps team and together we will build the best native experience in the industry.&nbsp;
The Wow
At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands.&nbsp;
You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing.&nbsp;
A taster of what you will be involved with
<ul>
<li>We want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands.</li>
<li>Our iOS Mobile Apps are built in Swift; and consumes RESTful APIs.</li>
<li>As an iOS Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful.&nbsp;</li>
</ul>
What we are looking for
<ul>
<li>You will be working side by side with some of the greatest talents in the industry.</li>
<li>You will be working on applications dealing with high traffic reaching worldwide audiences.</li>
<li>You will be able to feel strong ownership of the things we deliver and our success.</li>
<li>A friendly and supportive environment; professional development programmes and training that will help you achieve your goals and grow both technically as well as professionally.</li>
<li>In addition to all of this, you will be part of the multi-cultural Betsson community.&nbsp;</li>
</ul>
Great if you have
<ul>
<li>Swift, Xcode and expert in Apple&rsquo;s frameworks and possibilities with native&nbsp;</li>
<li>Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging.&nbsp;</li>
<li>Being data driven and excellent knowledge in structuring tracking in app&nbsp;</li>
<li>RESTful APIs and using Postman.&nbsp;</li>
<li>Github pipeline setup</li>
<li>An eye for making high quality iOS views and animations.</li>
<li>Scalable and performant applications </li>
<li>Design and implement clean, scalable, and high-quality code with unit testing experience.</li>
<li>Solving problems and have good software architecture knowledge.</li>
<li>Being a Team player.</li>
<li>Agile development.</li>
<li>Coaching and mentoring other developers.&nbsp;</li>
</ul>
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500 at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
Challenge Accepted?&nbsp;
If you are interested to learn more, please apply with your CV in English.


We are looking for a Senior/Mid iOS Developer to join us in our Product development Hub in Malta. You will be part of the Mobile Apps team and together we will build the best native experience in the industry.


The Wow

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands.


You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing.


A taster of what you will be involved with


 - We want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands.

 - Our iOS Mobile Apps are built in Swift; and consumes RESTful APIs.

 - As an iOS Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful.



What we are looking for


 - You will be working side by side with some of the greatest talents in the industry.

 - You will be working on applications dealing with high traffic reaching worldwide audiences.

 - You will be able to feel strong ownership of the things we deliver and our success.

 - A friendly and supportive environment; professional development programmes and training that will help you achieve your goals and grow both technically as well as professionally.

 - In addition to all of this, you will be part of the multi-cultural Betsson community.



Great if you have


 - Swift, Xcode and expert in Apple’s frameworks and possibilities with native


 - Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging.


 - Being data driven and excellent knowledge in structuring tracking in app


 - RESTful APIs and using Postman.


 - Github pipeline setup

 - An eye for making high quality iOS views and animations.

 - Scalable and performant applications 

 - Design and implement clean, scalable, and high-quality code with unit testing experience.

 - Solving problems and have good software architecture knowledge.

 - Being a Team player.

 - Agile development.

 - Coaching and mentoring other developers.



What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge Accepted?


If you are interested to learn more, please apply with your CV in English.

iOS Developer (Relocation to Malta)

We are looking for a skilled&nbsp;Software Engineer&nbsp;to join our dynamic and innovative development team in&nbsp;Zecure Gaming. You will primarily work with PHP, JavaScript, and React to develop and maintain our products, helping modernize our front-end while supporting existing backend systems. If you&rsquo;re excited about taking on challenges, working with a global team, and building scalable systems, this is the role for you.
Key ResponsIbilities&nbsp;
<ul>
<li>Work on both the front-end and back-end, collaborating with a team of developers and other stakeholders.</li>
<li>Build and enhance features using&nbsp;React&nbsp;and&nbsp;JavaScript&nbsp;on the front-end while utilizing&nbsp;PHP (Symfony) on the back-end.</li>
<li>Integrate front-end components with microservices built in Node.js and help modernize legacy systems.</li>
<li>Implement unit testing&nbsp;with&nbsp;PHPUnit&nbsp;for back-end services and&nbsp;Jest for front-end testing.</li>
<li>Participate in the architecture, design, and implementation of high-performance, highly available systems.</li>
<li>Collaborate with a cross-functional team (including DevOps, QA, and other developers) to ensure product quality and timely delivery.</li>
</ul>
Requirements: &nbsp;
<ul>
<li>At least 4 years of experience with hands-on experience in both front-end and back-end technologies.</li>
<li>Strong knowledge of PHP (preferably Symfony or Laravel).</li>
<li>Proficiency in JavaScript (React is a plus but not mandatory).</li>
<li>Experience with unit testing&nbsp;frameworks like&nbsp;PHPUnit&nbsp;and&nbsp;Jest.</li>
<li>Familiarity with&nbsp;Node.js for building microservices is a bonus.</li>
<li>Solid understanding of REST APIs and system design.</li>
<li>Passion for coding and modernizing software applications.</li>
<li>Nice To Have:&nbsp;</li>
<li>Experience with&nbsp;Rust is a plus.</li>
<li>Experience with React.js.</li>
<li>Knowledge of CI/CD pipelines, DevOps processes, and cloud infrastructure.</li>
</ul>
Who We Are
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500&nbsp;at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform used by hundreds of thousands of our customers!
Where you&rsquo;ll be
At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.
Challenge Accepted?


We are looking for a skilled
Software Engineer
to join our dynamic and innovative development team in
Zecure Gaming. You will primarily work with PHP, JavaScript, and React to develop and maintain our products, helping modernize our front-end while supporting existing backend systems. If you’re excited about taking on challenges, working with a global team, and building scalable systems, this is the role for you.

Key ResponsIbilities



 - Work on both the front-end and back-end, collaborating with a team of developers and other stakeholders.

 - Build and enhance features using
React
and
JavaScript
on the front-end while utilizing
PHP (Symfony) on the back-end.

 - Integrate front-end components with microservices built in Node.js and help modernize legacy systems.

 - Implement unit testing
with
PHPUnit
for back-end services and
Jest for front-end testing.

 - Participate in the architecture, design, and implementation of high-performance, highly available systems.

 - Collaborate with a cross-functional team (including DevOps, QA, and other developers) to ensure product quality and timely delivery.


Requirements: 



 - At least 4 years of experience with hands-on experience in both front-end and back-end technologies.

 - Strong knowledge of PHP (preferably Symfony or Laravel).

 - Proficiency in JavaScript (React is a plus but not mandatory).

 - Experience with unit testing
frameworks like
PHPUnit
and
Jest.

 - Familiarity with
Node.js for building microservices is a bonus.

 - Solid understanding of REST APIs and system design.

 - Passion for coding and modernizing software applications.

 - Nice To Have:


 - Experience with
Rust is a plus.

 - Experience with React.js.

 - Knowledge of CI/CD pipelines, DevOps processes, and cloud infrastructure.


Who We Are

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500
at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform used by hundreds of thousands of our customers!

Where you’ll be

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

Challenge Accepted?

Full Stack Software Engineer – Zecure Gaming

The Wow
As CRM and Gaming coordinator, your focus is to drive customer engagement, retention, and overall satisfaction through the implementation of strong campaign offerings and the use of all the tools available in your arsenal.
A taster of what you will be involved with:&nbsp;
<ul>
<li>Execute all customer campaigns:&nbsp;Implement all customer campaigns by managing copywriting (when required) and configuring various communication channels, including email, SMS, WhatsApp, and web push notifications. Additionally, set up bonuses, races and raffles by campaign mechanics, ensuring meticulous quality assurance processes for each configuration. This includes conducting A/B testing to optimise performance.</li>
<li>Reporting:&nbsp;Monitor KPIs related to gaming and customer engagement. Use data analytics tools to assess player behaviour and campaign effectiveness.</li>
<li>Monitoring:&nbsp;Regularly analyse customer activity trends to pinpoint strengths and weaknesses within the customer experience. This includes addressing issues such as bonus abuse and implementing appropriate restrictions to mitigate such behaviour. Additionally, take necessary follow-up actions to enhance overall engagement.</li>
<li>Compliance: Stay current with your market&rsquo;s compliance rules and always do your best to comply.</li>
<li>On-call:&nbsp;In addition to standard working hours, you may also work on a roster along with other Coordinators to provide on-call duty for any campaign incidents that may arise.</li>
<li>Communication:&nbsp;Ensure all key stakeholders are well informed on all activities planned for customers and their reasoning. Data should be shared as part of all execution plans and updates.</li>
<li>Documentation:&nbsp;Document all customer set-ups, training manuals and essential moments, such as a currency migration in your market, on Jira/Wiki.</li>
<li>Identify gaps in current campaign tool capabilities where efficiency is lost and recommend improvements.</li>
<li>Competitor Analysis:&nbsp;Compare casinos across devices, brands, and markets to ensure the best possible user experience</li>
</ul>
What we are looking for
<ul>
<li>iGaming experience is preferred but not necessary</li>
<li>Team player</li>
<li>Keen eye for detail</li>
<li>Good command of Microsoft Office 

</li>
</ul>
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500 at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
Challenge accepted?


The Wow

As CRM and Gaming coordinator, your focus is to drive customer engagement, retention, and overall satisfaction through the implementation of strong campaign offerings and the use of all the tools available in your arsenal.

A taster of what you will be involved with:



 - Execute all customer campaigns:
Implement all customer campaigns by managing copywriting (when required) and configuring various communication channels, including email, SMS, WhatsApp, and web push notifications. Additionally, set up bonuses, races and raffles by campaign mechanics, ensuring meticulous quality assurance processes for each configuration. This includes conducting A/B testing to optimise performance.

 - Reporting:
Monitor KPIs related to gaming and customer engagement. Use data analytics tools to assess player behaviour and campaign effectiveness.

 - Monitoring:
Regularly analyse customer activity trends to pinpoint strengths and weaknesses within the customer experience. This includes addressing issues such as bonus abuse and implementing appropriate restrictions to mitigate such behaviour. Additionally, take necessary follow-up actions to enhance overall engagement.

 - Compliance: Stay current with your market’s compliance rules and always do your best to comply.

 - On-call:
In addition to standard working hours, you may also work on a roster along with other Coordinators to provide on-call duty for any campaign incidents that may arise.

 - Communication:
Ensure all key stakeholders are well informed on all activities planned for customers and their reasoning. Data should be shared as part of all execution plans and updates.

 - Documentation:
Document all customer set-ups, training manuals and essential moments, such as a currency migration in your market, on Jira/Wiki.

 - Identify gaps in current campaign tool capabilities where efficiency is lost and recommend improvements.

 - Competitor Analysis:
Compare casinos across devices, brands, and markets to ensure the best possible user experience


What we are looking for


 - iGaming experience is preferred but not necessary

 - Team player

 - Keen eye for detail

 - Good command of Microsoft Office






What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

Gaming and CRM Coordinator – Malta

Excellent opportunity to join Betsson Group as a&nbsp;Gaming Insights Analyst!
As a &lsquo;Gaming Insights Analyst&rsquo;, you will be supporting the &lsquo;Head of Gaming Insights&rsquo; and &lsquo;Senior Gaming Insight Analyst&rsquo; to help deliver valuable product and commercial insights to the regional teams across the business.
You will have a particular focus on providing the required data reporting and analysis, to allow for the reviews to be completed, ultimately with a view to driving additional commercial value to the business. Help maintain and update required KPI reports, ranging from weekly, monthly and quarterly, to facilitate performance reviews of both commercial regions and providers
Responsibilities:&nbsp;
<ul>
<li>Assist in maintaining the full range of required KPI reports, ranging from weekly, monthly and quarterly and collaborate with the departments across the business to create and communicate reports, dashboards and insights on our customer experience and gaming performance</li>
<li>Identify any product market gaps and highlight them to the business and relevant stakeholders for improvement and optimisation purposes</li>
<li>Constantly review game performance and provide findings for internally for review and then for optimisation purposes to our regional teams. This will include new game performance, exclusive game performance, supplier performance benchmarks, as well as competitor product reviews on a market level to ensure we stay ahead of the curve when possible</li>
<li>Present monthly product and commercial reviews to regional teams across the business with solid actionable insights and recommendations that can drive additional revenues</li>
<li>Support Quarterly Business Reviews [QBRs] with game suppliers to ensure we are getting as much business value from each individual game supplier, both from a commercial and product perspective</li>
<li>Continuously develop your skillset in the following key areas: SQL/Snowflake scripts, Excel analysis, Power BI dashboards, data analysis and presentation.</li>
</ul>
You&rsquo;re good at:
<ul>
<li>At least 2 years experience in a similar role</li>
<li>A love for data.</li>
<li>Strong understanding of casino and casino games</li>
<li>Capable of providing actionable commercial and product insights</li>
</ul>
Key Technical Skills:&nbsp;
<ul>
<li>Strong Excel skills&nbsp;</li>
<li>SQL and/or Snowflake knowledge&nbsp;</li>
<li>Experience with Power BI or another similar visualization tool a plus&nbsp;</li>
<li>Competence with a programming language is a plus, especially Python and R&nbsp;</li>
<li>Google Analytics knowledge, or a similar web analytics tool, of benefit but not&nbsp;a must</li>
</ul>
Challenge accepted?
Apply now!


Excellent opportunity to join Betsson Group as a
Gaming Insights Analyst!

As a ‘Gaming Insights Analyst’, you will be supporting the ‘Head of Gaming Insights’ and ‘Senior Gaming Insight Analyst’ to help deliver valuable product and commercial insights to the regional teams across the business.

You will have a particular focus on providing the required data reporting and analysis, to allow for the reviews to be completed, ultimately with a view to driving additional commercial value to the business. Help maintain and update required KPI reports, ranging from weekly, monthly and quarterly, to facilitate performance reviews of both commercial regions and providers

Responsibilities:



 - Assist in maintaining the full range of required KPI reports, ranging from weekly, monthly and quarterly and collaborate with the departments across the business to create and communicate reports, dashboards and insights on our customer experience and gaming performance

 - Identify any product market gaps and highlight them to the business and relevant stakeholders for improvement and optimisation purposes

 - Constantly review game performance and provide findings for internally for review and then for optimisation purposes to our regional teams. This will include new game performance, exclusive game performance, supplier performance benchmarks, as well as competitor product reviews on a market level to ensure we stay ahead of the curve when possible

 - Present monthly product and commercial reviews to regional teams across the business with solid actionable insights and recommendations that can drive additional revenues

 - Support Quarterly Business Reviews [QBRs] with game suppliers to ensure we are getting as much business value from each individual game supplier, both from a commercial and product perspective

 - Continuously develop your skillset in the following key areas: SQL/Snowflake scripts, Excel analysis, Power BI dashboards, data analysis and presentation.


You’re good at:


 - At least 2 years experience in a similar role

 - A love for data.

 - Strong understanding of casino and casino games

 - Capable of providing actionable commercial and product insights


Key Technical Skills:



 - Strong Excel skills


 - SQL and/or Snowflake knowledge


 - Experience with Power BI or another similar visualization tool a plus


 - Competence with a programming language is a plus, especially Python and R


 - Google Analytics knowledge, or a similar web analytics tool, of benefit but not
a must


Challenge accepted?

Apply now!

Gaming Insights Analyst

Are you an experienced Data Quality Assurance professional ready for your next challenge in a central data area? The Central Data Team at Betsson is now hiring! We are a dynamic international team committed to excellence and innovation in data management. If you are passionate about ensuring data accuracy, reliability, and integrity, and can handle mission-critical responsibilities, then this is the role for you!
The Wow
At Betsson, we are dedicated to delivering the best customer experiences in the iGaming industry. As a market leader, we offer online gaming products in multiple markets, driving innovation and excellence across our platforms. Join our passionate team as we build and maintain a cutting-edge, scalable data infrastructure supporting multiple brands and jurisdictions. Your work will directly impact users and contribute to our ongoing success in the competitive market.
A taster of what you will be involved with:&nbsp;
<ul>
<li>Design and develop automated data quality validation scripts using industry-standard tools and frameworks to ensure the accuracy, completeness, and reliability of data.</li>
<li>Ensure that such standards are implemented throughout the platform through KPIs.</li>
<li>Enhance and maintain our data quality automation framework using the latest trends, technologies, standards, and best practices to uphold the integrity of our data assets.</li>
<li>Implement and optimize data quality automation frameworks for scalability, maintainability, and reusability across the organisation, including for data use for AI models.</li>
<li>Define and monitor key data quality metrics through data profiling, and communicate performance to stakeholders.</li>
<li>Being responsible for the definition, development and maintenance of data quality workflows, principles, and processes, as well as their documentation in terms of group-wide policies.</li>
<li>Develop an in-depth understanding of our data products to identify and address weaknesses in data quality coverage.</li>
<li>Research and implement improvements in tooling, CI/CD pipeline configuration, and release process automation for data quality assurance, including data integration/orchestration tools such as Apache NiFi and Apache Airflow.</li>
<li>Collaborate closely with cross-functional teams, including data engineers, analysts, and product managers, to understand data requirements and define comprehensive test plans.</li>
<li>Conduct root cause analysis of data quality issues and work closely with the data engineering team and data stewards to resolve discrepancies, provide detailed feedback, and drive continuous improvement.</li>
<li>Directly contribute to our data infrastructure by implementing code changes to enhance data quality coverage, robustness, and time-to-market efficiency.</li>
<li>Stay abreast of the latest industry trends, tools, and technologies related to data quality assurance and apply them to enhance our testing practices.</li>
<li>Foster a proactive and collaborative approach to data quality assurance throughout the data development lifecycle, promoting a culture of excellence and innovation while providing a QA vision to the team.</li>
<li>Help QA engineers and data engineers grow in the QA area through training plans, mentoring and information sessions.</li>
</ul>
What we are looking for
<ul>
<li>3+ years of experience in a similar role involving data quality assurance.</li>
<li>Strong understanding of data quality methodologies, standards, best practices, and techniques for comprehensive data coverage.</li>
<li>Passion for data quality and development to ensure the best possible experience for our users.</li>
<li>Excellent analytical and problem-solving skills, with the ability to troubleshoot and debug complex data issues.</li>
<li>Effective communication skills, both verbal and written, with the ability to clearly document and communicate data quality results and issues.</li>
<li>Excellent collaboration skills, with the ability to work cross-functionally with business, tech, and data engineering teams, and lead working groups to prioritise and remediate data quality issues.</li>
<li>Demonstrate strong understanding of data governance, data quality, data lineage and metadata management concepts</li>
<li>Familiarity with data privacy regulations, including GDPR, and data security standards.</li>
<li>Self-starter mindset, analytical approach, and positive &ldquo;can-do&rdquo; attitude.</li>
<li>Experience in the iGaming industry is considered a plus.</li>
<li>Degree or equivalent certification in a related field is considered a plus.</li>
<li>ISTQB qualification is considered a plus.</li>
<li>Familiarity with Data Integration tools such as Apache NiFi and orchestration tools such as Apache Airflow.</li>
<li>Experience with data quality and data governance tools and methodologies, including data validation and profiling.</li>
<li>Experience in Python, Snowflake Horizon, and AWS SageMaker is considered a plus.</li>
<li>Proficiency with issue tracking tools like JIRA and documentation platforms like Confluence.</li>
</ul>
What we offer
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you&rsquo;re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you&rsquo;ll fit right in.
Challenge accepted?


Are you an experienced Data Quality Assurance professional ready for your next challenge in a central data area? The Central Data Team at Betsson is now hiring! We are a dynamic international team committed to excellence and innovation in data management. If you are passionate about ensuring data accuracy, reliability, and integrity, and can handle mission-critical responsibilities, then this is the role for you!

The Wow

At Betsson, we are dedicated to delivering the best customer experiences in the iGaming industry. As a market leader, we offer online gaming products in multiple markets, driving innovation and excellence across our platforms. Join our passionate team as we build and maintain a cutting-edge, scalable data infrastructure supporting multiple brands and jurisdictions. Your work will directly impact users and contribute to our ongoing success in the competitive market.

A taster of what you will be involved with:



 - Design and develop automated data quality validation scripts using industry-standard tools and frameworks to ensure the accuracy, completeness, and reliability of data.

 - Ensure that such standards are implemented throughout the platform through KPIs.

 - Enhance and maintain our data quality automation framework using the latest trends, technologies, standards, and best practices to uphold the integrity of our data assets.

 - Implement and optimize data quality automation frameworks for scalability, maintainability, and reusability across the organisation, including for data use for AI models.

 - Define and monitor key data quality metrics through data profiling, and communicate performance to stakeholders.

 - Being responsible for the definition, development and maintenance of data quality workflows, principles, and processes, as well as their documentation in terms of group-wide policies.

 - Develop an in-depth understanding of our data products to identify and address weaknesses in data quality coverage.

 - Research and implement improvements in tooling, CI/CD pipeline configuration, and release process automation for data quality assurance, including data integration/orchestration tools such as Apache NiFi and Apache Airflow.

 - Collaborate closely with cross-functional teams, including data engineers, analysts, and product managers, to understand data requirements and define comprehensive test plans.

 - Conduct root cause analysis of data quality issues and work closely with the data engineering team and data stewards to resolve discrepancies, provide detailed feedback, and drive continuous improvement.

 - Directly contribute to our data infrastructure by implementing code changes to enhance data quality coverage, robustness, and time-to-market efficiency.

 - Stay abreast of the latest industry trends, tools, and technologies related to data quality assurance and apply them to enhance our testing practices.

 - Foster a proactive and collaborative approach to data quality assurance throughout the data development lifecycle, promoting a culture of excellence and innovation while providing a QA vision to the team.

 - Help QA engineers and data engineers grow in the QA area through training plans, mentoring and information sessions.


What we are looking for


 - 3+ years of experience in a similar role involving data quality assurance.

 - Strong understanding of data quality methodologies, standards, best practices, and techniques for comprehensive data coverage.

 - Passion for data quality and development to ensure the best possible experience for our users.

 - Excellent analytical and problem-solving skills, with the ability to troubleshoot and debug complex data issues.

 - Effective communication skills, both verbal and written, with the ability to clearly document and communicate data quality results and issues.

 - Excellent collaboration skills, with the ability to work cross-functionally with business, tech, and data engineering teams, and lead working groups to prioritise and remediate data quality issues.

 - Demonstrate strong understanding of data governance, data quality, data lineage and metadata management concepts

 - Familiarity with data privacy regulations, including GDPR, and data security standards.

 - Self-starter mindset, analytical approach, and positive “can-do” attitude.

 - Experience in the iGaming industry is considered a plus.

 - Degree or equivalent certification in a related field is considered a plus.

 - ISTQB qualification is considered a plus.

 - Familiarity with Data Integration tools such as Apache NiFi and orchestration tools such as Apache Airflow.

 - Experience with data quality and data governance tools and methodologies, including data validation and profiling.

 - Experience in Python, Snowflake Horizon, and AWS SageMaker is considered a plus.

 - Proficiency with issue tracking tools like JIRA and documentation platforms like Confluence.


What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

Data QA Lead

Are you a problem solver, excellent communicator and a people person?&nbsp; If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Malta!
The Wow&nbsp;
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 2 days in the office and 3 days at home.&nbsp;
We want you to excel in the following:
<ul>
<li>Help&nbsp;Estonian&nbsp;speaking customers via e-mail, chat and telephone</li>
<li>Work together with your team to reach the best customer satisfaction (including other KPI&rsquo;s)</li>
<li>Translate promotional texts and/or customer surveys in your local language</li>
<li>Manage customer accounts</li>
<li>Follow company policies and practices regarding player safety, protection, and responsible gaming</li>
</ul>
What&rsquo;s in it for me?
Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
You&rsquo;re good at:
<ul>
<li>Communication written and verbal in both&nbsp;Estonian&nbsp;and&nbsp;English</li>
<li>Strong Microsoft Office knowledge</li>
<li>Background in customer service, this can be face to face, online or via phone calls</li>
<li>Multi-tasking and time management&nbsp;</li>
</ul>
Extra Awesome:
<ul>
<li>Previous iGaming experience</li>
<li>Strong&nbsp;Russian&nbsp;language skills.</li>
</ul>
What we offer?
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you&rsquo;re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you&rsquo;ll fit right in.
Good to know:
<ul>
<li>Start date: Every second week, training is provided</li>
<li>Salary: The salary consists of a base salary and a bonus scheme.</li>
<li>Work hours: As a customer service agent you work shifts</li>
<li>Location: Malta, St Julians</li>
<li>Generous relocation package offered</li>
</ul>
Challenge Accepted?


Are you a problem solver, excellent communicator and a people person?

If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Malta!

The Wow


You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 2 days in the office and 3 days at home.


We want you to excel in the following:


 - Help
Estonian
speaking customers via e-mail, chat and telephone

 - Work together with your team to reach the best customer satisfaction (including other KPI’s)

 - Translate promotional texts and/or customer surveys in your local language

 - Manage customer accounts

 - Follow company policies and practices regarding player safety, protection, and responsible gaming


What’s in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You’re good at:


 - Communication written and verbal in both
Estonian
and
English

 - Strong Microsoft Office knowledge

 - Background in customer service, this can be face to face, online or via phone calls

 - Multi-tasking and time management



Extra Awesome:


 - Previous iGaming experience

 - Strong
Russian
language skills.


What we offer?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Good to know:


 - Start date: Every second week, training is provided

 - Salary: The salary consists of a base salary and a bonus scheme.

 - Work hours: As a customer service agent you work shifts

 - Location: Malta, St Julians

 - Generous relocation package offered


Challenge Accepted?

Customer Service Agent – Estonian Speaking

Are you a problem solver, excellent communicator and a people person?&nbsp; If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!
The Wow&nbsp;
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.&nbsp;
We want you to excel in the following:
<ul>
<li>Help&nbsp;French&nbsp;speaking customers via e-mail, chat and telephone</li>
<li>Work together with your team to reach the best customer satisfaction (including other KPI&rsquo;s)</li>
<li>Translate promotional texts and/or customer surveys in your local language</li>
<li>Manage customer accounts</li>
<li>Follow company policies and practices regarding player safety, protection, and responsible gaming</li>
</ul>
What&rsquo;s in it for me?
Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
You&rsquo;re good at:
<ul>
<li>Communication written and verbal in both&nbsp;French and English</li>
<li>Strong Microsoft Office knowledge</li>
<li>Background in customer service, this can be face to face, online or via phone calls</li>
<li>Multi-tasking and time management&nbsp;</li>
</ul>
Extra Awesome:
<ul>
<li>Previous iGaming experience</li>
<li>Additional language skills</li>
</ul>
What we offer?
<ul>
<li>28 Vacation Days Per Year</li>
<li>Relocation (including flights, bonus and accommodation)</li>
<li>Hybrid Model</li>
<li>Health &amp; Life Insurance &amp; Company Doctor</li>
<li>&euro;300 Wellness Allowance</li>
<li>&euro;300 Working From Home Allowance</li>
<li>Yoga &amp; Sports Activities</li>
<li>Lunch Provided Monday-Friday</li>
<li>Company Discounts</li>
<li>Company Events</li>
<li>Great Atmosphere &amp; Betsson Values</li>
</ul>
Good to know:
<ul>
<li>Start date: Every second week, training is provided</li>
<li>Salary: The salary consists of a base salary and a bonus scheme.</li>
<li>Work hours: As a customer service agent you work shifts</li>
<li>Location: Malta, St Julians</li>
<li>Generous relocation package offered</li>
</ul>
Challenge Accepted?


Are you a problem solver, excellent communicator and a people person?

If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow


You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.


We want you to excel in the following:


 - Help
French
speaking customers via e-mail, chat and telephone

 - Work together with your team to reach the best customer satisfaction (including other KPI’s)

 - Translate promotional texts and/or customer surveys in your local language

 - Manage customer accounts

 - Follow company policies and practices regarding player safety, protection, and responsible gaming


What’s in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You’re good at:


 - Communication written and verbal in both
French and English

 - Strong Microsoft Office knowledge

 - Background in customer service, this can be face to face, online or via phone calls

 - Multi-tasking and time management



Extra Awesome:


 - Previous iGaming experience

 - Additional language skills


What we offer?


 - 28 Vacation Days Per Year

 - Relocation (including flights, bonus and accommodation)

 - Hybrid Model

 - Health &amp; Life Insurance &amp; Company Doctor

 - €300 Wellness Allowance

 - €300 Working From Home Allowance

 - Yoga &amp; Sports Activities

 - Lunch Provided Monday-Friday

 - Company Discounts

 - Company Events

 - Great Atmosphere &amp; Betsson Values


Good to know:


 - Start date: Every second week, training is provided

 - Salary: The salary consists of a base salary and a bonus scheme.

 - Work hours: As a customer service agent you work shifts

 - Location: Malta, St Julians

 - Generous relocation package offered


Challenge Accepted?

Customer Service Agent – French Speaking

Are you an experienced Senior .NET Engineer or Technical Lead ready for your next challenge? Our PAM (Player Account Management) team is now hiring! We are an international team with some of the best people in the industry! If you are passionate about the latest technologies and can handle company-critical responsibilities, then this is the role for you!<a href="https://www.betssongroup.com/job/backend-engineering-tech-lead/" target="_blank" rel="noopener"></a>
The Wow
As a&nbsp;Tech Lead&nbsp;in the&nbsp;Player Account Management (PAM)&nbsp;Area at Betsson Group, your primary responsibilities will be geared towards driving technical excellence in our products. You will serve as one of the most technically senior members of the team, facilitating technical design, decisions, troubleshooting and delivery. Being a technical expert, you will actively support our managers in building world class engineering teams. This is a hands-on role, where you will have frequent opportunities to proactively research new technologies, lead technical investigations and develop POCs.
What we are looking for
<ul>
<li>Someone who is passionate about building things, with a strong technical background and an understanding of non-functional requirements.</li>
<li>Expertise with designing and implementing distributed microservices (preferably using Docker and Kubernetes) and highly cacheable RESTful APIs.</li>
<li>A deep understanding of real-time messaging patterns (preferably Kafka and RabbitMQ).</li>
<li>Highly experienced and comfortable working with both SQL and NoSQL databases (preferably PostgreSQL, SQL Server, and Couchbase).</li>
<li>Possess demonstrated working experience with observability practices for highly available systems (such as Grafana and OpenTelemetry).</li>
<li>Experienced and passionate about coaching and mentoring people, preferably having done so in a similar role.</li>
<li>Able to work out of own initiative and under pressure.</li>
</ul>
Great if you have
<ul>
<li>Technical proficiency with .NET technology stack.</li>
<li>Working experience with AWS.</li>
<li>Clear verbal &amp; written communication&nbsp;&nbsp;</li>
</ul>
A taster of what you will be involved with
Your main goal is ultimately to drive technical excellence in the area &ndash; towards improving stability, performance, code quality, and development efficiency. To this end, you will be expected to:
<ul>
<li>Identify and champion technical improvements for consideration in the roadmap, ensuring the benefits are clear, measurable and understood. This includes introducing standards and best practices in the area.</li>
<li>Work closely with architects to ensure that the architectural direction and standards are being communicated, aligned &amp; implemented within the teams.</li>
<li>Develop and maintain a strong understanding of our business and products.</li>
<li>Take the lead on technical design decisions, whilst ensuring alignment with the area architect(s).</li>
<li>Take an active, hands-on role with important technical initiatives and issues.</li>
<li>Support new product development by producing POCs and/or documented technical designs.</li>
<li>Research new technologies and assessing their potential application.</li>
<li>Review major changes to ensure they are up to standard.</li>
<li>Serve as a key technical point of contact for the area, collaborating with product, architecture and engineering colleagues across the organisation.</li>
<li>Help build our world class teams, thus participating in technical interviews and providing technical feedback on people, as well as coaching &amp; mentoring engineers.</li>
<li>When necessary, participate in team ceremonies such as planning, refinement, etc&hellip; to keep up to date on ongoing works and upcoming plans.</li>
<li>Lead technical trainings to share knowledge and improve technical expertise within the teams.</li>
</ul>
What We Offer 
In addition to a competitive salary:
<ul>
<li>At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.</li>
<li>We care about your health so we provide gym subsidy, health insurance (Atlas), accident insurance, office massage, office yoga and fruits.</li>
<li>Regular after-work and team events thanks to our proactive colleagues. We have poker events, board game nights, quizzes&hellip; if you have other idea, we really want to hear it! Last, but not least Betsson provides team building budget for each team in every quarter for team activities&hellip;it is up to you what you want to do!</li>
<li>Breakfast every other week for days you're in the office and snacks on breakfast weeks off.</li>
</ul>
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1900 strong, spread across 7 offices! We recognise it may not be for the faint-hearted, but if you&rsquo;re a go-getter, initiator and always striving to push the boundaries and challenge yourself, then you&rsquo;ll fit right in.
We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.
 Challenge accepted?


Are you an experienced Senior .NET Engineer or Technical Lead ready for your next challenge? Our PAM (Player Account Management) team is now hiring! We are an international team with some of the best people in the industry! If you are passionate about the latest technologies and can handle company-critical responsibilities, then this is the role for you!

The Wow

As a
Tech Lead
in the
Player Account Management (PAM)
Area at Betsson Group, your primary responsibilities will be geared towards driving technical excellence in our products. You will serve as one of the most technically senior members of the team, facilitating technical design, decisions, troubleshooting and delivery. Being a technical expert, you will actively support our managers in building world class engineering teams. This is a hands-on role, where you will have frequent opportunities to proactively research new technologies, lead technical investigations and develop POCs.

What we are looking for


 - Someone who is passionate about building things, with a strong technical background and an understanding of non-functional requirements.

 - Expertise with designing and implementing distributed microservices (preferably using Docker and Kubernetes) and highly cacheable RESTful APIs.

 - A deep understanding of real-time messaging patterns (preferably Kafka and RabbitMQ).

 - Highly experienced and comfortable working with both SQL and NoSQL databases (preferably PostgreSQL, SQL Server, and Couchbase).

 - Possess demonstrated working experience with observability practices for highly available systems (such as Grafana and OpenTelemetry).

 - Experienced and passionate about coaching and mentoring people, preferably having done so in a similar role.

 - Able to work out of own initiative and under pressure.


Great if you have


 - Technical proficiency with .NET technology stack.

 - Working experience with AWS.

 - Clear verbal &amp; written communication




A taster of what you will be involved with

Your main goal is ultimately to drive technical excellence in the area – towards improving stability, performance, code quality, and development efficiency. To this end, you will be expected to:


 - Identify and champion technical improvements for consideration in the roadmap, ensuring the benefits are clear, measurable and understood. This includes introducing standards and best practices in the area.

 - Work closely with architects to ensure that the architectural direction and standards are being communicated, aligned &amp; implemented within the teams.

 - Develop and maintain a strong understanding of our business and products.

 - Take the lead on technical design decisions, whilst ensuring alignment with the area architect(s).

 - Take an active, hands-on role with important technical initiatives and issues.

 - Support new product development by producing POCs and/or documented technical designs.

 - Research new technologies and assessing their potential application.

 - Review major changes to ensure they are up to standard.

 - Serve as a key technical point of contact for the area, collaborating with product, architecture and engineering colleagues across the organisation.

 - Help build our world class teams, thus participating in technical interviews and providing technical feedback on people, as well as coaching &amp; mentoring engineers.

 - When necessary, participate in team ceremonies such as planning, refinement, etc… to keep up to date on ongoing works and upcoming plans.

 - Lead technical trainings to share knowledge and improve technical expertise within the teams.


What We Offer


In addition to a competitive salary:


 - At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

 - We care about your health so we provide gym subsidy, health insurance (Atlas), accident insurance, office massage, office yoga and fruits.

 - Regular after-work and team events thanks to our proactive colleagues. We have poker events, board game nights, quizzes… if you have other idea, we really want to hear it! Last, but not least Betsson provides team building budget for each team in every quarter for team activities…it is up to you what you want to do!

 - Breakfast every other week for days you're in the office and snacks on breakfast weeks off.


Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1900 strong, spread across 7 offices! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and always striving to push the boundaries and challenge yourself, then you’ll fit right in.

We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.


Challenge accepted?

Backend Engineering Tech Lead 

The Wow
As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group.&nbsp; The Technical Services Officer is expected to address each customer individually and deliver the service on the correct technical level.&nbsp; The Technical Services Officer is driven by making a difference every day and will take ownership of tasks, and follow up on the tasks until they are solved.&nbsp;
This role is driven by complex challenges and the eagerness to maintain and improve the current IT infrastructure.&nbsp; You acknowledge the importance of knowledge sharing and documentation via online tools, work under minimal supervision and is motivated when succeeding as a team.&nbsp;
A taster of what you will be involved with:&nbsp;
Your main goal is ultimately to support the corporate environment &ndash; in particular towards improving stability, performance, service quality and efficiency. To this end, you will be expected to:&nbsp;
<ul>
<li>Act as first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.</li>
<li>Make full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Route those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers) in line with set targets as per the requirements of the Incident Management and Service Request Fulfilment Procedures.&nbsp; Reassignment to other Service Teams should relate to requests that require escalation and approvals and in a manner that is friendly to the receiving Service Teams.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Track and retain ownership of Incidents and Service Requests to ensure that service levels are met, and call resolution is achieved within the shortest time span possible.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Continually observe a security aware approach.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Contribute to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Contribute to the articulation, maintenance and enforcement of Service Desk procedures and knowledge sharing across units via online tools.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Produce management reports in an accurate and timely manner as directed.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Identify trends and potential Problem sources (by reviewing Incident and Problem analysis).</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Take ownership of system and service monitoring focusing on implementation and continued improvement.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Ensure full cooperation and effective communication with the various departments in Betsson Group.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Be expected to work on call and/or on shifts as per business requirements.</li>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Other duties as assigned.&nbsp;</li>
</ul>
What we are looking for
Must possess the following:&nbsp;
Experience with: 
<ul>
<li>Desktop Products (Operating Systems both MS and MacOS, and Office Products).&nbsp;</li>
<li data-leveltext="o" data-font="Courier New" data-listid="38" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2">PowerShell scripting.</li>
<li data-leveltext="o" data-font="Courier New" data-listid="38" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2">Core server infrastructure (AD, DNS, DHCP, Office 365, MS SCCM and MS Intune).</li>
<li data-leveltext="o" data-font="Courier New" data-listid="38" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2">General Network Trouble shooting.</li>
<li data-leveltext="o" data-font="Courier New" data-listid="38" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2">Service mindset.</li>
<li data-leveltext="o" data-font="Courier New" data-listid="38" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2">Willingness to go the extra mile for supporting colleagues.&nbsp;</li>
</ul>
Would be great to also possess:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Tertiary Education and / or a bachelor&rsquo;s degree in IT / Computer Science.</li>
</ul>
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500 at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
Challenge accepted?


The Wow

As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group.
 The Technical Services Officer is expected to address each customer individually and deliver the service on the correct technical level.
 The Technical Services Officer is driven by making a difference every day and will take ownership of tasks, and follow up on the tasks until they are solved.


This role is driven by complex challenges and the eagerness to maintain and improve the current IT infrastructure.
 You acknowledge the importance of knowledge sharing and documentation via online tools, work under minimal supervision and is motivated when succeeding as a team.


A taster of what you will be involved with:


Your main goal is ultimately to support the corporate environment – in particular towards improving stability, performance, service quality and efficiency. To this end, you will be expected to:



 - Act as first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.

 - Make full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.


 - Route those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers) in line with set targets as per the requirements of the Incident Management and Service Request Fulfilment Procedures.
 Reassignment to other Service Teams should relate to requests that require escalation and approvals and in a manner that is friendly to the receiving Service Teams.


 - Track and retain ownership of Incidents and Service Requests to ensure that service levels are met, and call resolution is achieved within the shortest time span possible.

 - Continually observe a security aware approach.

 - Contribute to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.

 - Contribute to the articulation, maintenance and enforcement of Service Desk procedures and knowledge sharing across units via online tools.

 - Produce management reports in an accurate and timely manner as directed.

 - Identify trends and potential Problem sources (by reviewing Incident and Problem analysis).

 - Take ownership of system and service monitoring focusing on implementation and continued improvement.

 - Ensure full cooperation and effective communication with the various departments in Betsson Group.

 - Be expected to work on call and/or on shifts as per business requirements.

 - Other duties as assigned.



What we are looking for

Must possess the following:


Experience with: 


 - Desktop Products (Operating Systems both MS and MacOS, and Office Products).


 - PowerShell scripting.

 - Core server infrastructure (AD, DNS, DHCP, Office 365, MS SCCM and MS Intune).

 - General Network Trouble shooting.

 - Service mindset.

 - Willingness to go the extra mile for supporting colleagues.



Would be great to also possess:



 - Tertiary Education and / or a bachelor’s degree in IT / Computer Science.


What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

Senior Technical Services Officer - Corp IT

Are you a problem solver, excellent communicator and a people person?&nbsp; If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!
The Wow&nbsp;
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
We want you to excel in the following:
<ul>
<li>Help both&nbsp;Dutch&nbsp;and&nbsp;English&nbsp;speaking customers via e-mail, chat and telephone</li>
<li>Work together with your team to reach the best customer satisfaction (including other KPI's)</li>
<li>Translate promotional texts and/or customer surveys in your local language</li>
<li>Manage customer accounts&nbsp;</li>
<li>Follow company policies and practices regarding player safety, protection, and responsible gaming</li>
</ul>
You're good at:
<ul>
<li>Communication written and verbal in both&nbsp;Dutch&nbsp;and&nbsp;English</li>
<li>Strong Microsoft Office knowledge</li>
<li>Background in customer service, this can be face to face, online or via phone calls</li>
<li>Multi-tasking and time management&nbsp;</li>
</ul>
Extra Awesome:
<ul>
<li>Previous iGaming experience&nbsp;</li>
</ul>
What we offer?
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500&nbsp;at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
Good to know:
<ul>
<li>Start date: Every second week, training is provided</li>
<li>Salary: The salary consists of a base salary and a bonus scheme.</li>
<li>Work hours: As a customer service agent you work shifts</li>
<li>Location: Malta, St Julians</li>
<li>Generous relocation package offered</li>
</ul>
Challenge Accepted?


Are you a problem solver, excellent communicator and a people person?

If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow


You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following:


 - Help both
Dutch
and
English
speaking customers via e-mail, chat and telephone

 - Work together with your team to reach the best customer satisfaction (including other KPI's)

 - Translate promotional texts and/or customer surveys in your local language

 - Manage customer accounts


 - Follow company policies and practices regarding player safety, protection, and responsible gaming


You're good at:


 - Communication written and verbal in both
Dutch
and
English

 - Strong Microsoft Office knowledge

 - Background in customer service, this can be face to face, online or via phone calls

 - Multi-tasking and time management



Extra Awesome:


 - Previous iGaming experience



What we offer?

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500
at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Good to know:


 - Start date: Every second week, training is provided

 - Salary: The salary consists of a base salary and a bonus scheme.

 - Work hours: As a customer service agent you work shifts

 - Location: Malta, St Julians

 - Generous relocation package offered


Challenge Accepted?

Customer Service Agent – Dutch Speaking

The Wow
Are you passionate about Procurement? Are you strong in shared services bridging internal processes with external services? Does process enablement leveraging technology solutions sound natural to you? Then you might be the right person to become our Procurement Services Controller star within our Procurement Team.
The Procurement Services Controller is an operational role and acts as central driver of Procurement Services having the responsibility of managing the central Supplier Management, Procure-to-Pay and general eProcurement Services enabling the digitalisation of Procurement Business Process within Betsson Group.
Main Responsibilities :
<ul>
<li>Act as an independent, service-oriented Procurement consultant.</li>
<li>Lead innovation and excellence in service delivery in collaboration</li>
<li>Identify, develop, support, and deliver operational procurement processes and services, including but not limited to:&nbsp;Supplier Relationship Management (SRM) activities ,Procure-to-Pay (P2P) activities,&nbsp;Sourcing activities,&nbsp;Procurement platform activities ,&nbsp;Any future activities identified as part of operational procurement processes and services</li>
<li>Identify, develop, support, and deliver platform procurement activities as agreed within the service scope, including but not limited to:&nbsp;Administration activities,&nbsp;Reporting activities,&nbsp;Contract Lifecycle Management (CLM) support activities,&nbsp;Sourcing support activities,&nbsp;Any newly identified and agreed platform activities</li>
<li>Ensure procurement process continuity and alignment with all organisational stakeholders and teams to further develop these services.</li>
<li>Support digitalisation initiatives within procurement business processes, and manage the review of procurement processes and services with business partners and other stakeholders, including related activities to ensure the ongoing development of strategic initiatives.</li>
<li>Manage and develop the central Procurement Services team in line with general procurement guidelines, ensuring alignment with regional procurement and/or business stakeholders, and actively contribute to procurement services.</li>
<li>Undertake any other tasks or projects as identified with, or assigned by, the Procurement Director.</li>
</ul>
Main Stakeholders and type of Interaction :&nbsp;
The main stakeholders for the Procurement Services Controller are:
<ul>
<li>Procurement Business stakeholders</li>
<li>Operational Teams and Business stakeholders</li>
<li>Finance</li>
<li>Legal</li>
<li>Compliance</li>
<li>InfoSecurity</li>
<li>eProcurment stakeholders</li>
<li>external technology and services providers</li>
</ul>
The type of interaction with the main stakeholder is primarly focuses on:
<ul>
<li>Alignment on operational processes,</li>
<li>Provisioning and improvement of agreed services,</li>
<li>Developing solutions to increase the reach of processes, services and activities,</li>
<li>Deliver proof of value driven by processes and services.</li>
</ul>
Requirements :
The candidate needs an extended proven experience in the management of:
Procurement processes and operational excellence with regards to:
<ul>
<li>Supplier Relationship Management (SRM)</li>
<li>Budget driven Procure-to-Pay (P2P)</li>
<li>Sourcing</li>
<li>Contract Lifecycle Management.</li>
</ul>
Using an eProcurement Platform (preferable Jaggaer) for at least 3 years with regards to:
<ul>
<li>Administration activities</li>
<li>Configuration activities</li>
<li>Procurement process Reporting with industry standard tools</li>
</ul>
Managing a matrix operational team spread over various global locations
Managing external suppliers to guarantee the operational excellence
Managing an operational team delivering procurement excellence services
Other Requirements :
The candidate must have
<ul>
<li>knowledge in MS Office (especially MS Excel and MS PowerPoint)</li>
<li>process-driven mindset</li>
<li>effective communication skills</li>
<li>natural leadership skills</li>
<li>organization and time management skills</li>
<li>proactive and propositional working attitude</li>
</ul>
What's in it for you?
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you&rsquo;re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you&rsquo;ll fit right in.
Challenge accepted?


The Wow

Are you passionate about Procurement? Are you strong in shared services bridging internal processes with external services? Does process enablement leveraging technology solutions sound natural to you? Then you might be the right person to become our Procurement Services Controller star within our Procurement Team.

The Procurement Services Controller is an operational role and acts as central driver of Procurement Services having the responsibility of managing the central Supplier Management, Procure-to-Pay and general eProcurement Services enabling the digitalisation of Procurement Business Process within Betsson Group.

Main Responsibilities :


 - Act as an independent, service-oriented Procurement consultant.

 - Lead innovation and excellence in service delivery in collaboration

 - Identify, develop, support, and deliver operational procurement processes and services, including but not limited to:
Supplier Relationship Management (SRM) activities ,Procure-to-Pay (P2P) activities,
Sourcing activities,
Procurement platform activities ,
Any future activities identified as part of operational procurement processes and services

 - Identify, develop, support, and deliver platform procurement activities as agreed within the service scope, including but not limited to:
Administration activities,
Reporting activities,
Contract Lifecycle Management (CLM) support activities,
Sourcing support activities,
Any newly identified and agreed platform activities

 - Ensure procurement process continuity and alignment with all organisational stakeholders and teams to further develop these services.

 - Support digitalisation initiatives within procurement business processes, and manage the review of procurement processes and services with business partners and other stakeholders, including related activities to ensure the ongoing development of strategic initiatives.

 - Manage and develop the central Procurement Services team in line with general procurement guidelines, ensuring alignment with regional procurement and/or business stakeholders, and actively contribute to procurement services.

 - Undertake any other tasks or projects as identified with, or assigned by, the Procurement Director.


Main Stakeholders and type of Interaction :


The main stakeholders for the Procurement Services Controller are:


 - Procurement Business stakeholders

 - Operational Teams and Business stakeholders

 - Finance

 - Legal

 - Compliance

 - InfoSecurity

 - eProcurment stakeholders

 - external technology and services providers


The type of interaction with the main stakeholder is primarly focuses on:


 - Alignment on operational processes,

 - Provisioning and improvement of agreed services,

 - Developing solutions to increase the reach of processes, services and activities,

 - Deliver proof of value driven by processes and services.


Requirements :

The candidate needs an extended proven experience in the management of:

Procurement processes and operational excellence with regards to:


 - Supplier Relationship Management (SRM)

 - Budget driven Procure-to-Pay (P2P)

 - Sourcing

 - Contract Lifecycle Management.


Using an eProcurement Platform (preferable Jaggaer) for at least 3 years with regards to:


 - Administration activities

 - Configuration activities

 - Procurement process Reporting with industry standard tools


Managing a matrix operational team spread over various global locations

Managing external suppliers to guarantee the operational excellence

Managing an operational team delivering procurement excellence services

Other Requirements :

The candidate must have


 - knowledge in MS Office (especially MS Excel and MS PowerPoint)

 - process-driven mindset

 - effective communication skills

 - natural leadership skills

 - organization and time management skills

 - proactive and propositional working attitude


What's in it for you?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

Procurement Services Controller

We&rsquo;re looking for an&nbsp;Office &amp; Facilities Lead to take charge of our Malta offices and make them run like clockwork. You&rsquo;ll lead a passionate team, manage external partners and roll up your sleeves to create a workplace that&rsquo;s efficient, welcoming, and built for success.
The Wow
You will be responsible for the maintenance and continuous improvement of our offices in Malta. Leading a dedicated team of Office &amp; Facilities Coordinators and reception staff, you will coordinate efforts, set priorities, and take a hands-on approach to execution. You will also take the lead in managing outsourced maintenance teams to ensure high-quality service and operational efficiency.
A taster of what you will be involved with:&nbsp;
<ul>
<li>Lead the team of Facilities &amp; Office coordinators and reception support.</li>
<li>Manage the team coverage in our two offices in Malta.</li>
<li>Office Operations &amp; Administration.</li>
<li>Manage contracts and relationships with service providers, along with team members (cleaning, catering, maintenance).</li>
<li>Maintain oversight of all office facilities, equipment, and infrastructure.</li>
<li>Lead preventative maintenance, repairs, and upgrades to ensure safe and efficient operations.</li>
<li>Ensure compliance with health, safety, and environmental standards.</li>
<li>Negotiate and manage vendor contracts to ensure quality service and cost efficiency.</li>
<li>Monitor budgets, invoices, and expenses related to office operations and facilities.</li>
<li>Track and report on facility performance metrics and cost savings initiatives.</li>
<li>Partner with HR and leadership to foster a welcoming and collaborative work environment.</li>
<li>Support planning and execution of office events, meetings, and employee engagement activities.</li>
</ul>
What we are looking for
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Facilities Management, or related field (or equivalent experience).</li>
<li>Minimum of 4 years experience in office management/facilities or workplace operations.&nbsp;</li>
<li>Minimum of 2 years experience managing flagship or high-profile corporate properties.&nbsp;</li>
<li>Strong knowledge of workplace safety, compliance regulations and building operations.&nbsp;</li>
<li>Strong leadership and problem-solving skills.&nbsp;</li>
<li>High attention to detail and ability to prioritise effectively.&nbsp;</li>
<li>Collaborative mindset with a service-oriented approach.</li>
<li>Ability to anticipate needs and proactively address issues.</li>
<li>Strong financial acumen and budget management capability.</li>
</ul>
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than&nbsp;2,800&nbsp;colleagues representing over 75 nationalities&nbsp;across a global network of offices&nbsp;&ndash; including&nbsp;1,500 at our operational headquarters in Malta &ndash; every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you&rsquo;ll fit right in at Betsson.
Challenge accepted?


We’re looking for an
Office &amp; Facilities Lead to take charge of our Malta offices and make them run like clockwork. You’ll lead a passionate team, manage external partners and roll up your sleeves to create a workplace that’s efficient, welcoming, and built for success.

The Wow

You will be responsible for the maintenance and continuous improvement of our offices in Malta. Leading a dedicated team of Office &amp; Facilities Coordinators and reception staff, you will coordinate efforts, set priorities, and take a hands-on approach to execution. You will also take the lead in managing outsourced maintenance teams to ensure high-quality service and operational efficiency.

A taster of what you will be involved with:



 - Lead the team of Facilities &amp; Office coordinators and reception support.

 - Manage the team coverage in our two offices in Malta.

 - Office Operations &amp; Administration.

 - Manage contracts and relationships with service providers, along with team members (cleaning, catering, maintenance).

 - Maintain oversight of all office facilities, equipment, and infrastructure.

 - Lead preventative maintenance, repairs, and upgrades to ensure safe and efficient operations.

 - Ensure compliance with health, safety, and environmental standards.

 - Negotiate and manage vendor contracts to ensure quality service and cost efficiency.

 - Monitor budgets, invoices, and expenses related to office operations and facilities.

 - Track and report on facility performance metrics and cost savings initiatives.

 - Partner with HR and leadership to foster a welcoming and collaborative work environment.

 - Support planning and execution of office events, meetings, and employee engagement activities.


What we are looking for


 - Bachelor’s degree in Business Administration, Facilities Management, or related field (or equivalent experience).

 - Minimum of 4 years experience in office management/facilities or workplace operations.


 - Minimum of 2 years experience managing flagship or high-profile corporate properties.


 - Strong knowledge of workplace safety, compliance regulations and building operations.


 - Strong leadership and problem-solving skills.


 - High attention to detail and ability to prioritise effectively.


 - Collaborative mindset with a service-oriented approach.

 - Ability to anticipate needs and proactively address issues.

 - Strong financial acumen and budget management capability.


What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
– including
1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

Office & Facilities Lead

The Sportsbook Area with Product Development is now hiring! We have a world-class Sportsbook, developed in-house by our dedicated Sportsbook tech team and growing at a very rapid rate, expanding not only in new markets but also as a B2B product. Having our product available in different parts of the world and offering sports all around the world requires to have support around the clock. Our Product Development organisation is truly Global with cross functional teams spanning 5 Tech Hubs. These can be found in Malta, Budapest, Stockholm, Tallinn and Athens.
The Wow
Our Sportsbook Platform is ours &ndash; from our Architecture to our Trading teams &ndash; we have an in-house platform which hosts our brands offering Sportsbetting for our customers. From the tools our traders use to the cutting edge features our customers use to bet on various sports &ndash; our teams are the backbone to making this happen! Our aim is to create the best performance, functionality and user experience in the iGaming industry! As part of our Sportsbook tech team &ndash; a high performance, throughout and availability product serving many brands (20+), you will be key in ensuring that the team delivers the required business value.
This is your chance to be working on a world-leading, high performance, high availability and high throughput multi-brand betting platform. To give you an idea of the data behind our applications, here are some numbers:
<ul>
<li>10,000 different leagues</li>
<li>1100 matches and 500-600.000 bets on a single Saturday</li>
</ul>
You will join more than 150 agile people distributed across 3 locations, working with a wide variety of technologies from Angular and Typescript to .NET Core, C# and RabbitMQ. We are working in cross functional teams consisting of architects, developers, QAs, database experts and devops staff.
If you&rsquo;re passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!
A taster of what you will be involved with:&nbsp;
<ul>
<li>Deep expertise in&nbsp;web-based UI&nbsp;development&nbsp;</li>
<li>As a member of the development team your responsibility to drive projects concerning the quality</li>
<li>Monitoring quality requirements during the development process</li>
<li>Help the team catching any defects early by building in quality gates throughout the CI pipeline</li>
<li>Be directly involved in our product&rsquo;s codebase with the ability to perform code changes on features in scope of adding better quality coverage, robustness and reduce time-to-market</li>
</ul>
What we are looking for
<ul>
<li>2+ years experience in a similar role involving Quality</li>
<li>Good understanding of Quality methodologies, best practices and techniques for code coverage</li>
<li>Cucumber</li>
<li>Jest</li>
<li>Puppeteer/ Playwright</li>
<li>Typescript/ Javascript</li>
<li>Experience with TeamCity and Github Action for CI/CD integration</li>
<li>Familiar with tools such as JIRA, for issue tracking and Confluence;</li>
<li>Self-starter, analytical and with a positive &ldquo;can-do&rdquo; attitude.</li>
<li>Experience with Frontend libraries such as Angular would be considered a plus</li>
</ul>
What we offer
<ul>
<li>Fitness-wellness allowance &nbsp;</li>
<li>Hybrid model: 3 days in the office&nbsp;  &amp; 2 days from home &nbsp;</li>
<li>Private Health Insurance &nbsp;</li>
<li>Career development &nbsp;</li>
<li>Technical and soft-skill training opportunities </li>
<li>Breakfast, fruits &amp; lunch </li>
<li>Team building events &nbsp;</li>
</ul>
Challenge accepted?


The Sportsbook Area with Product Development is now hiring! We have a world-class Sportsbook, developed in-house by our dedicated Sportsbook tech team and growing at a very rapid rate, expanding not only in new markets but also as a B2B product. Having our product available in different parts of the world and offering sports all around the world requires to have support around the clock. Our Product Development organisation is truly Global with cross functional teams spanning 5 Tech Hubs. These can be found in Malta, Budapest, Stockholm, Tallinn and Athens.

The Wow

Our Sportsbook Platform is ours – from our Architecture to our Trading teams – we have an in-house platform which hosts our brands offering Sportsbetting for our customers. From the tools our traders use to the cutting edge features our customers use to bet on various sports – our teams are the backbone to making this happen! Our aim is to create the best performance, functionality and user experience in the iGaming industry! As part of our Sportsbook tech team – a high performance, throughout and availability product serving many brands (20+), you will be key in ensuring that the team delivers the required business value.

This is your chance to be working on a world-leading, high performance, high availability and high throughput multi-brand betting platform. 

To give you an idea of the data behind our applications, here are some numbers:


 - 10,000 different leagues

 - 1100 matches and 500-600.000 bets on a single Saturday


You will join more than 150 agile people distributed across 3 locations, working with a wide variety of technologies from Angular and Typescript to .NET Core, C# and RabbitMQ. We are working in cross functional teams consisting of architects, developers, QAs, database experts and devops staff.

If you’re passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!

A taster of what you will be involved with:



 - Deep expertise in
web-based UI
development


 - As a member of the development team your responsibility to drive projects concerning the quality

 - Monitoring quality requirements during the development process

 - Help the team catching any defects early by building in quality gates throughout the CI pipeline

 - Be directly involved in our product’s codebase with the ability to perform code changes on features in scope of adding better quality coverage, robustness and reduce time-to-market


What we are looking for


 - 2+ years experience in a similar role involving Quality

 - Good understanding of Quality methodologies, best practices and techniques for code coverage

 - Cucumber

 - Jest

 - Puppeteer/ Playwright

 - Typescript/ Javascript

 - Experience with TeamCity and Github Action for CI/CD integration

 - Familiar with tools such as JIRA, for issue tracking and Confluence;

 - Self-starter, analytical and with a positive “can-do” attitude.

 - Experience with Frontend libraries such as Angular would be considered a plus


What we offer


 - Fitness-wellness allowance 


 - Hybrid model: 3 days in the office
  &amp; 2 days from home 


 - Private Health Insurance 


 - Career development 


 - Technical and soft-skill training opportunities 

 - Breakfast, fruits &amp; lunch 

 - Team building events 



Challenge accepted?

Sportsbook – Frontend QA Engineer

Betsson Group&nbsp;is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.
Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.
The Role:
The customer service role at Betsson Group involves assisting&nbsp;Nordic and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.<a href="https://www.betssongroup.com/job/customer-service-agent-nordic-speaking-2/" target="_blank" rel="noopener"></a>
Responsibilities:
<ul>
<li>Assist Nordic-speaking and English-speaking customers via email, chat, and telephone</li>
<li>Collaborate with your team to achieve the best customer satisfaction and other KPIs</li>
<li>Translate promotional texts and customer surveys into your local language</li>
<li>Manage customer accounts</li>
<li>Follow company policies and practices regarding player safety, protection, and responsible gaming</li>
</ul>
Requirements:
<ul>
<li>Strong communication skills in&nbsp;English and a Nordic language, both written and verbal</li>
<li>Proficiency in Microsoft Office</li>
<li>Background in customer service (face-to-face, online, or via phone calls)</li>
<li>Ability to multitask and manage time effectively</li>
<li>Additional language skills are considered a plus</li>
</ul>
Benefits:
We offer a variety of exciting benefits to our employees, including:
<ul>
<li>Lunch provided between Monday to Friday on site</li>
<li>Wellbeing allowance per year</li>
<li>Work from home allowance</li>
<li>Hybrid model</li>
<li>2 weeks of remote work (abroad)</li>
<li>Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)</li>
<li>Milestone birthday</li>
<li>Private Health Insurance</li>
<li>Temporary Total Disability &amp; Personal Accident Insurances</li>
<li>Life &amp; Corporate Travel Insurance</li>
<li>Discounts with local companies in Malta</li>
<li>Optional Pension Plan</li>
<li>Relocation Package (flights, 4 weeks of free accommodation, cash bonus)</li>
</ul>
Good to know:
<ul>
<li>Start date: Every second week, training provided</li>
<li>Salary: Base salary + bonus scheme</li>
<li>Rotating shift-based work</li>
<li>Location: Malta, St Julians</li>
</ul>
Join our team at Betsson and become a part of a dynamic and rewarding work culture that values&nbsp;your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.


Betsson Group
is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

The Role:

The customer service role at Betsson Group involves assisting
Nordic and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Responsibilities:


 - Assist Nordic-speaking and English-speaking customers via email, chat, and telephone

 - Collaborate with your team to achieve the best customer satisfaction and other KPIs

 - Translate promotional texts and customer surveys into your local language

 - Manage customer accounts

 - Follow company policies and practices regarding player safety, protection, and responsible gaming


Requirements:


 - Strong communication skills in
English and a Nordic language, both written and verbal

 - Proficiency in Microsoft Office

 - Background in customer service (face-to-face, online, or via phone calls)

 - Ability to multitask and manage time effectively

 - Additional language skills are considered a plus


Benefits:

We offer a variety of exciting benefits to our employees, including:


 - Lunch provided between Monday to Friday on site

 - Wellbeing allowance per year

 - Work from home allowance

 - Hybrid model

 - 2 weeks of remote work (abroad)

 - Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

 - Milestone birthday

 - Private Health Insurance

 - Temporary Total Disability &amp; Personal Accident Insurances

 - Life &amp; Corporate Travel Insurance

 - Discounts with local companies in Malta

 - Optional Pension Plan

 - Relocation Package (flights, 4 weeks of free accommodation, cash bonus)


Good to know:


 - Start date: Every second week, training provided

 - Salary: Base salary + bonus scheme

 - Rotating shift-based work

 - Location: Malta, St Julians


Join our team at Betsson and become a part of a dynamic and rewarding work culture that values
your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.

Customer Service Agent - Nordic speaking

The Wow
We are looking for a&nbsp;Senior Information Security Engineer&nbsp;to join our Information Security Department at Betsson Group in Malta.
Our Information Security team plays a critical role across four key pillars: Security Governance, Security Operations, Security Awareness, and Incident Response. As a&nbsp;Senior Security Engineer, you will be a trusted technical authority within the team, primarily driving Security Operations while influencing governance, response strategies, and awareness initiatives. This role demands a proactive mindset, strong technical depth, and the ability to collaborate across diverse stakeholders.
What you&rsquo;ll be doing
Security Operations (SECOPS)
<ul>
<li>
Lead vulnerability assessments, risk analyses, and advanced security testing.
</li>
<li>
Partner closely with the SOC team to identify, investigate, and mitigate threats, bringing senior-level insight into analysis and response.
</li>
<li>
Evaluate and integrate new technologies, tools, and processes to continuously enhance our security posture.
</li>
<li>
Oversee the consistent application of our physical security policy across all Betsson properties.
</li>
<li>
Manage supplier relationships and ensure the Malta offices&rsquo; physical security systems are maintained and optimized.
</li>
<li>
Fine-tune and own key security tools and platforms, ensuring they operate at peak effectiveness.
</li>
</ul>
Incident Response (CSIRT)
<ul>
<li>
Act as a senior escalation point during security incidents, leading forensic investigations and providing after-hours support when required.
</li>
<li>
Develop and refine response playbooks, ensuring best practices are followed across the organization.
</li>
</ul>
Security Governance (GRC)
<ul>
<li>
Provide technical expertise to governance teams during policy creation and updates.
</li>
<li>
Participate in information security reviews, audits, and due diligence activities, representing the technical voice of the department.
</li>
</ul>
Security Awareness Training (SAT)
<ul>
<li>
Contribute to the design and delivery of advanced security awareness programs, helping embed a security-first culture across Betsson.
</li>
</ul>
What we&rsquo;re looking for
Education: Bachelor&rsquo;s degree in Computer Science, Information Security, or related field. A Master&rsquo;s degree or higher-level qualifications are a strong advantage.
Experience:
<ul>
<li>5+ years in Information Security, with demonstrable experience in Security Operations and Incident Response.</li>
<li>
5+ years in broader IT or infrastructure roles.
</li>
<li>
Background in iGaming, telecommunications, or finance is a strong plus.
</li>
</ul>
Certifications: Security-focused certifications (e.g., CISSP, CISM, CEH, OSCP) are highly valued.
Skills:
<ul>
<li>Strong knowledge of security tools, SIEMs, and forensic techniques.

</li>
<li>
Broad understanding of GRC principles and risk management frameworks.
</li>
<li>
Excellent communication skills, fluent English (spoken and written), and professional presence.
</li>
<li>
Ability to influence and collaborate with technical and business teams at all levels.
</li>
</ul>
Reporting line: This role reports to the Operational Security Manager.
What we offer Much like riding a rollercoaster, life at Betsson is fast-paced, dynamic, and always fun! With 1,700+ colleagues across 7 locations (900+ based at our Malta HQ), we thrive on innovation and pushing boundaries. If you&rsquo;re a senior professional ready to make a strong impact, we want to hear from you.


The Wow

We are looking for a
Senior Information Security Engineer
to join our Information Security Department at Betsson Group in Malta.

Our Information Security team plays a critical role across four key pillars: Security Governance, Security Operations, Security Awareness, and Incident Response. As a
Senior Security Engineer, you will be a trusted technical authority within the team, primarily driving Security Operations while influencing governance, response strategies, and awareness initiatives. This role demands a proactive mindset, strong technical depth, and the ability to collaborate across diverse stakeholders.

What you’ll be doing

Security Operations (SECOPS)


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Lead vulnerability assessments, risk analyses, and advanced security testing.


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Partner closely with the SOC team to identify, investigate, and mitigate threats, bringing senior-level insight into analysis and response.


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Evaluate and integrate new technologies, tools, and processes to continuously enhance our security posture.


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Oversee the consistent application of our physical security policy across all Betsson properties.


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Manage supplier relationships and ensure the Malta offices’ physical security systems are maintained and optimized.


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Fine-tune and own key security tools and platforms, ensuring they operate at peak effectiveness.



Incident Response (CSIRT)


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Act as a senior escalation point during security incidents, leading forensic investigations and providing after-hours support when required.


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Develop and refine response playbooks, ensuring best practices are followed across the organization.



Security Governance (GRC)


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Provide technical expertise to governance teams during policy creation and updates.


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Participate in information security reviews, audits, and due diligence activities, representing the technical voice of the department.



Security Awareness Training (SAT)


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Contribute to the design and delivery of advanced security awareness programs, helping embed a security-first culture across Betsson.



What we’re looking for

Education: Bachelor’s degree in Computer Science, Information Security, or related field. A Master’s degree or higher-level qualifications are a strong advantage.

Experience:


 - 5+ years in Information Security, with demonstrable experience in Security Operations and Incident Response.

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5+ years in broader IT or infrastructure roles.


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Background in iGaming, telecommunications, or finance is a strong plus.



Certifications: Security-focused certifications (e.g., CISSP, CISM, CEH, OSCP) are highly valued.

Skills:


 - Strong knowledge of security tools, SIEMs, and forensic techniques.




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Broad understanding of GRC principles and risk management frameworks.


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Excellent communication skills, fluent English (spoken and written), and professional presence.


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Ability to influence and collaborate with technical and business teams at all levels.



Reporting line: This role reports to the Operational Security Manager.

What we offer

Much like riding a rollercoaster, life at Betsson is fast-paced, dynamic, and always fun! With 1,700+ colleagues across 7 locations (900+ based at our Malta HQ), we thrive on innovation and pushing boundaries. If you’re a senior professional ready to make a strong impact, we want to hear from you.
