Our mission is to provide transport that is about value, convenience and reliability.

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Who you are:
You are a UX Designer with a love for Graphic Design who can turn internal and external customer insights into design concepts and service blueprints with highly optimised experiences, whilst having a keen eye for and motivation to apply your artistry to brand graphical and typography applications in a variety of projects. Through your UX/UI Design projects you will be designing ideas with an empathetic design approach, working with eCabs Product Owners, Developers and other internal stakeholders in designing graphic user interface elements such as menus, views, forms and widgets for mobile apps, core platform and portals. This position reports to the Head of Product but will also work on shared projects headed by the Marketing team.

eCabs


Who you are:

You are a UX Designer with a love for Graphic Design who can turn internal and external customer insights into design concepts and service blueprints with highly optimised experiences, whilst having a keen eye for and motivation to apply your artistry to brand graphical and typography applications in a variety of projects. Through your UX/UI Design projects you will be designing ideas with an empathetic design approach, working with eCabs Product Owners, Developers and other internal stakeholders in designing graphic user interface elements such as menus, views, forms and widgets for mobile apps, core platform and portals. This position reports to the Head of Product but will also work on shared projects headed by the Marketing team.

Responsibilities


 - Facilitate the product vision by researching, conceiving, sketching, prototyping, and testing experiences for digital products.

 - Design and deliver wireframes, user journeys, and mockups optimised for a wide range of devices and interfaces.

 - Create high-quality, visually engaging design solutions for new and existing frontend websites/portals and for eCabs native apps.

 - Translate ideas into user flows and proof of concepts that lead to intuitive user experiences.

 - Identify design problems and devise elegant solutions.

 - Take a user-centred design approach and rapidly test and iterate designs.

 - Make strategic design and user-experience decisions.

 - Work closely with the eCabs team of Developers to ensure designs are delivered on time, to specification and in line with stakeholder expectations.

 - Work on a variety of brand graphic visual jobs as required and prioritised.


Qualifications


 - At least 2 years of UX/UI design experience, preferably designing complex solutions for complete digital solutions.

 - A strong understanding of design principles, as well as UX/UI best-practice and accessibility guidelines.

 - A solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, usability and accessibility concerns.

 - Expertise in standard software tools such as Balsamiq, Framer, UXPin, Figma, or similar.

 - Organised, self-driven, and proficient at creating functional wireframes, seamless workflows, and engaging aesthetics that bring modernised solutions to fruition.

 - Experience in working with Agile methodologies and a team player who is comfortable working independently when needed.

 - 2+ years of proven experience producing multi-channel campaigns, including digital, print, photography and audio visual.

 - Good command of the Adobe Creative Cloud Suite, including InDesign and Photoshop. Others would be considered an asset.

 - Ability to work and communicate with internal and external stakeholders to understand detailed requirements, and design complete user experiences that meet business and customer needs and vision.


Active

Creative Designer (UX/UI Team)

As a result of its growth eCabs is looking for drivers to further sustain its operations. The role involves driving company vehicles used for the transportation of customers.


As a result of its growth eCabs is looking for drivers to further sustain its operations. The role involves driving company vehicles used for the transportation of customers.

Responsibilities


 - Drives assigned company vehicles

 - Pick-up customers at prearranged locations as requested in a timely manner.

 - Provide customers with information about the local area and points of interest, and/or give advice on hotels and restaurants.

 - Provide passengers with assistance entering and exiting vehicles and help them with any luggage.

 - Adhere to regulations governing the cab industry and ensure that passengers abide by safety regulations.

 - Test vehicle equipment such as lights, brakes, horns, and windshield wipers, in order to ensure proper operation.

 - Notify company mechanics of vehicle problems.

 - Obey traffic laws and respect pedestrians


Qualifications


 - 3 years plus driving experience

 - Malta/EU License B holder

 - Communicates well both in writing and verbally

 - Customer service oriented

 - Methodical approach with an ability to work under pressure

 - Uses own initiative and can work independently

 - Decent road network knowledge.


Drivers - Part Time

The chosen candidate will contribute to the delivery of systems, that will continue changing the entire way we travel and create new ecosystems of personal mobility. With a minimum of three years&rsquo; experience working in a software development role, you are expected to be proficient in OO languages (especially Java and related technologies), have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, and finally be open to learn the latest cutting edge technologies and patterns.


The chosen candidate will contribute to the delivery of systems, that will continue changing the entire way we travel and create new ecosystems of personal mobility. With a minimum of three years’ experience working in a software development role, you are expected to be proficient in OO languages (especially Java and related technologies), have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, and finally be open to learn the latest cutting edge technologies and patterns.



Responsibilities


 - Work with development teams and product managers to create and enhance software systems in line with business strategy and priorities.

 - Build, test and deploy software in line with the company’s standards, best practices and versioning tool.

 - Follow agile principles and methodologies embraced by software development teams.

 - Perform the necessary research on technologies and patterns to ensure quality of products.

 - Take part in architectural design discussions.

 - Write technical and user documentation when necessary.

 - Maintain code integrity, quality and responsiveness of software tools.


Qualifications


 - Possess strong problem-solving skills and the ability to work under pressure and to meet multiple deadlines.

 - Exposure to Agile Methodologies Kanban or Scrum), Jira and Confluence.

 - Proficiency in Java and Java enterprise technologies such as Spring Boot, Spring Framework, Spring Security, JMS, Hibernate, ORM, Tomcat.

 - Cognisant on REST and messaging services like Rabbit MQ.

 - An understanding of build automation tools (such as Maven), Git, CI, and bug tracking.

 - Extensive experience with databases (ideally PostgreSQL).

 - Proficiency in Linux.

 - Experience in frontend web technologies such as HTML, JavaScript, CSS, Angular 6+, Redux patterns is a plus.


Benefits


 - You choose your own hardware. MacBook or Windows? We love tech and this helps our employees stay ahead.

 - Team lunches, open training budget, employee referral schemes.

 - Relocation Support. We aim to make your move to our headquarters in Malta as smooth as possible.

 - Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

 - Build together, grow together. The company has brought together a collective of optimists and doers to tackle some of the most challenging problems of our time.

 - We don’t care where you work from as long as you get the job done!

 - You will join a highly ambitious company that will never rest on its laurels and will continue pushing the bar higher.

 - A fast-paced, challenging environment ready to rock the mobility world. Those who dare to join will reap great opportunities for professional development.

 - Our own Tech wing workspace, spread over 4 floors, designed to act as an incubator of ideas, personal growth and creativity.

 - Exciting team events &amp; company parties! We work hard but play hard too!

 - Your daily duties will have a meaningful impact on thousands of people.


Back-End Developers

Who you are:
You are a goal-oriented and flexible all-rounder, who thrives in a job that involves tech, marketing, sales, strategy, and operations. Your multi-faceted experiences prime you for an entrepreneurial job that will take you across multiple territories delivering the growth of eCabs&rsquo; ride hailing platform.


Who you are:

You are a goal-oriented and flexible all-rounder, who thrives in a job that involves tech, marketing, sales, strategy, and operations. Your multi-faceted experiences prime you for an entrepreneurial job that will take you across multiple territories delivering the growth of eCabs’ ride hailing platform.

Responsibilities


 - Lead discovery missions in prospective territories in which the eCabs Technologies platform is being considered for deployment.

 - Collate market intelligence, curate an ecosystem of stakeholders and prepare the gameplan for a smooth entry and go-to-market.

 - Get involved at the early stages when a new tenant in an existing or prospective market is identified.

 - Assemble a localisation project team which will carry out all the necessary work needed for the deployment of the platform and establishing the preparations required for all components to be in place, including but not limited to the regulatory, financial, operational, marketing, and human resources facets.

 - Oversee the launch and offer practical guidance during the first operational steps, pursuant to the launch in a new market, adopting proven methodologies to address any issues and optimise operations in a pre-determined period of time.

 - Serve as the primary liaison with the management of the new territory tenant to hand over day-to-day operations, shifting your focus to a new territory launch.

 - Closely collaborate with product, operational, marketing and tenant teams to provide structured feedback to be integrated in the design process of the platform, ensuring that lessons learned from each territory are adopted by the internal teams.

 - Throughout the fulfilment of the role, share the initial analyses with those responsible for marketing, product, tech, and operations to obtain their feedback to provide timely support to tenants and ultimately lead to the success of the go-to-market strategy.


Qualifications


 - Proven experience in complex project management involving multiple stakeholders.

 - A strong grasp of technology, cloud-based platforms and localisation methodologies.

 - Ability to grasp challenges of an international nature potentially driven by cultural barriers, regulatory complexities, or cross-border issues.

 - A comprehensive understanding of the ride-hailing industry and current mobility trends.

 - Willingness to travel. You must be on-site as often as possible to research and understand local market conditions.

 - Politics of persuasion. You will often have to ‘fight’ things through internally to open a new market successfully.

 - Proven experience in management positions with a strong command of outcome-driven team-leading.

 - Strong collaborator with excellent communication skills (both verbal and written).


Country Launcher

Latest jobs

Who you are: As Senior Systems &amp; Network Administrator, you will be responsible for the configuration, maintenance, and operation of company&rsquo;s corporate internal IT Infrastructure, including network, servers, desktops, printers and data storage. You will ensure the network and all related equipment are functional and fully operational to accommodate all system users. This will also include any cloud/private cloud services which may require any kind of integration or management. In the event of a disruption, this role is vital to the restoration of services to minimise downtime by providing the necessary technical support.


Who you are:
As Senior Systems &amp; Network Administrator, you will be responsible for the configuration, maintenance, and operation of company’s corporate internal IT Infrastructure, including network, servers, desktops, printers and data storage. You will ensure the network and all related equipment are functional and fully operational to accommodate all system users. This will also include any cloud/private cloud services which may require any kind of integration or management. In the event of a disruption, this role is vital to the restoration of services to minimise downtime by providing the necessary technical support.


Responsibilities


 - Plan, deploy, configure and maintain desktops, peripherals, operating systems, standard and custom desktop applications in the production environment in accordance with the change management process.

 - Maintain existing equipment and assist in deploying new equipment as the company requires from time to time such as servers, storage, SAN, firewalls, VoIP, access control system etc.

 - Develop procedures to maintain and protect security and protect systems from unauthorised use, acts of nature and user abuse.

 - Ensure the stable operation, availability, reliability and serviceability of the company’s Windows servers, desktop and network environment.

 - Ensure minimum downtime and optimal performance through proactive planning, tuning, troubleshooting, problem diagnosis and monitoring.

 - Manage, administer and support Windows servers and their associated software and hardware.

 - Maintain and improve the IT asset register.

 - Make use of and improve the internal ticketing system.

 - Assist in nurturing a culture of data and network security within the organisation.

 - Collaborate with third party contractors to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

 - Perform server and system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.

 - Provide orientation and training to end-users for all modified and new systems.

 - Administer and maintain end user accounts, permissions, and access rights.


Qualifications


 - Proficiency in Microsoft Servers management including Active Directory, DNS, DHCP, Hyper-V, IIS, VMWare etc.

 - Proficiency in Windows and Mac client operating systems.

 - Previous experience in a systems or network administration role is essential.

 - Previous experience with virtual cluster environments will be considered an asset

 - Understanding or at least some experience with the following: MS Azure, Office 365, GSuite, Google Cloud.

 - General knowledge of 3CX phone systems and Cisco network equipment, routers and switches.

 - Good knowledge of internet technologies and concepts such as DNS, routing protocols, TCP and UDP and higher-level protocols such as HTTP, SMTP and FTP is important.

 - Ubiquiti or Cisco SMB experience would be considered an asset.

 - Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure support environment, while striving to deliver exceptional customer service.

 - Willing to work flexible hours and provide out-of-hours support.


Senior Systems & Network Administrator

Who you are:
You are an IT-savvy, cool-headed, highly organised fast thinker, with the ability to work with little supervision and track multiple processes.

We are looking for an Operations Specialist to oversee and facilitate the service chain operation of the company and to support eCabs&rsquo; platform operations. As Operations Specialist, you will be responsible for the daily functions that are at the core of eCabs&rsquo; ride-hailing and last mile services, with direct impact on supply growth, quality and compliance.


Who you are:

You are an IT-savvy, cool-headed, highly organised fast thinker, with the ability to work with little supervision and track multiple processes.



We are looking for an Operations Specialist to oversee and facilitate the service chain operation of the company and to support eCabs’ platform operations. As Operations Specialist, you will be responsible for the daily functions that are at the core of eCabs’ ride-hailing and last mile services, with direct impact on supply growth, quality and compliance.

Responsibilities


 - Coordinate and monitor supply chain operations mainly related to ride-hailing and last mile work.

 - Together with the fleet and scheduling teams, ensure schedule adherence is monitored and consistently achieved.

 - Manage, utilise, and monitor eCabs’ platform and related systems.

 - Work within a small high-performing team of logistics personnel.

 - Assist in the drafting of end of duty reports and coordinate with other units to ensure top quality service delivery.

 - Monitor routes, traffic patterns, events planning, drivers vs. trips supply etc.

 - Provide eCabs teams with operations related information, platform improvements, recommendations etc.


Qualifications


 - Excellent communication and interpersonal skills.

 - Strong degree of emotional intelligence. Calm and composed.

 - Able to work on a shift basis, including weekends and nights.

 - Can communicate in Maltese, English and preferably Italian.

 - Experience in land transport logistics will be considered an asset.


Operations Specialists

You are a&nbsp;self-motivated individual&nbsp;with the ability to work in a fast-paced environment. You will be the face of the eCabs corporate offering, identifying, targeting, negotiating, and onboarding new corporate business opportunities, as part of our Business Team. We have big corporate targets with our suite of products, powered by an ever-improving tech platform, and we&rsquo;re after&nbsp;focused, ambitious and business-minded&nbsp;people like you who are ready to contribute to the success of the team.


You are a
self-motivated individual
with the ability to work in a fast-paced environment. You will be the face of the eCabs corporate offering, identifying, targeting, negotiating, and onboarding new corporate business opportunities, as part of our Business Team. We have big corporate targets with our suite of products, powered by an ever-improving tech platform, and we’re after
focused, ambitious and business-minded
people like you who are ready to contribute to the success of the team.

Responsibilities


 - Be responsible for the end-to-end execution of the sales chain process. Including, but not limited to prospecting, reaching out, taking meetings, and closing deals.

 - Manage a broad and extensive relationship with eCabs’ corporate client base, ensuring that longer-term strategic mobility solutions are developed and adequately maintained.

 - Provide market-related feedback and new product offerings to eCabs product and tech teams.

 - Identify emerging markets and market shifts while being fully aware of new products coming into the market, as well as competition status.

 - Serve as the primary point of contact for corporate customers for the formulation and execution of mobility solutions.

 - Conduct regular business and account reviews to ensure clients are satisfied with the services being provided.

 - Escalate and resolve areas of concern raised by clients.


Qualifications


 - 3+ years’ experience working in a similar role in an ever evolving, fast-paced industry.

 - Drive, ownership and independence. Comfortable working both independently as well as with a group of internal and external stakeholders.

 - Top communication skills in English.

 - Extensive understanding of the local business environment.

 - Strong business sense and hands on experience with at least one of the leading sales CRM systems.

 - Experienced in account management and B2B sales techniques.

 - Business degree or equivalent is desirable.


Business Development Specialist

Drivers - Full Time

Having revolutionised the national cab and transport industry, eCabs is now seeking the most talented individuals on the island, to continue building its internal technology and business development team.
The company is looking for Data Analysts who will prepare and transform data originating from all across the various systems at eCabs, into a structured format that can be easily analysed. Individuals will be entrusted to design, build, integrate data from various sources data generation into multiple data structures used for BI and troubleshooting purposes.


Having revolutionised the national cab and transport industry, eCabs is now seeking the most talented individuals on the island, to continue building its internal technology and business development team.

The company is looking for Data Analysts who will prepare and transform data originating from all across the various systems at eCabs, into a structured format that can be easily analysed. Individuals will be entrusted to design, build, integrate data from various sources data generation into multiple data structures used for BI and troubleshooting purposes.

Responsibilities


 - Design and implement queries on the central Data Warehouse to provide information for business decisions.

 - Analyse query results and report them in a clear, concise and effective way to the business stakeholders.

 - Maintain existing reports and dashboards by gathering feedback from business stakeholders as well as identifying and rectifying code problems.

 - Identify patterns and trends in the data.

 - Work alongside teams and business stakeholders to establish and prioritise business needs.

 - Define new data collection and analysis processes.

 - Be instrumental in building and/or implementing analytics tools that utilize data to provide actionable insights into customer acquisition and retention, operational efficiency, return on investment and other key performance metrics.

 - Identify data sets that are relevant to the business.


Qualifications


 - At least two years of experience in a similar role ideally working in the mobility technology industry.

 - Technical expertise in data modelling, database development, data mining and segmentation.

 - Knowledge of Microsoft SQL Server including advanced knowledge of SQL and query optimisation.

 - Strong analytical skills with the ability to collect, organize, analyse, and share information with attention to detail and accuracy.

 - Experience using reporting tools such as Power BI, Qlik or Tableau.

 - Knowledge of Microsoft Azure would be considered an asset.

 - Experience using Python and/or R.

 - Knowledge of statistics packages for analysing datasets would be desirable.


Data Analysts

The chosen candidates will contribute to the delivery of mobile app solutions which will play an integral part in the company&rsquo;s operations and data collection.
With a minimum of 3 years&rsquo; experience working as a mobile app developer or similar, you are expected to be proficient in frontend and mobile technologies, have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, have a proven track record or portfolio, and finally be open to learn the latest cutting-edge technologies and patterns.


The chosen candidates will contribute to the delivery of mobile app solutions which will play an integral part in the company’s operations and data collection.

With a minimum of 3 years’ experience working as a mobile app developer or similar, you are expected to be proficient in frontend and mobile technologies, have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, have a proven track record or portfolio, and finally be open to learn the latest cutting-edge technologies and patterns.

Responsibilities


 - Build new features for the eCabs apps (customer &amp; driver)

 - Work closely with other team members you will craft clear user stories, write both unit and integration tests and continuously deliver incremental changes to the applications and common components.

 - Code, test and deploy using standard source control and continuous integration tools.

 - Take part in architectural design of the systems.

 - Strong understanding of Android software design patterns (e.g., MVC, MVVM, MVP).

 - Write clear and maintainable code that will be shared across multiple teams.

 - Work with the product team to iteratively improve the end user’s experience.

 - Take ownership of production services and resolve support issues in a timely manner.

 - Provide constructive feedback during code reviews.


Qualifications


 - Advanced knowledge of Android SDK and Kotlin.

 - A degree in Computer Science or equivalent.

 - Past experience in developing native mobile applications in Android.

 - Experience in technologies such as Google Maps, Firebase, Coroutines, Android Architecture Components and Dagger.


Benefits


 - Relocation Support. We aim to make your move to our headquarters in Malta as smooth as possible.

 - Team lunches, open training budget, employee referral schemes.

 - Your daily duties will have a meaningful impact on thousands of people.

 - Build together, grow together. The company has brought together a collective of optimists and doers to tackle some of the most challenging problems of our time.

 - A fast-paced, challenging environment ready to rock the mobility world. Those who dare to join will reap great opportunities for professional development.

 - Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

 - Exciting team events &amp; company parties! We work hard but play hard too!

 - Our own Tech wing workspace, spread over 4 floors, designed to act as an incubator of ideas, personal growth and creativity.

 - You will join a highly ambitious company that will never rest on its laurels and will continue pushing the bar higher.

 - You choose your own hardware. MacBook or Windows? We love tech and this helps our employees stay ahead.

 - We don’t care where you work from as long as you get the job done!


Android Developers

As eCabs&rsquo;&nbsp;Accounts Specialist, you will be supporting the company&rsquo;s Finance team, as well as being responsible for various accounts related duties, including the maintenance of financial records, credit control and reporting.


As eCabs’
Accounts Specialist, you will be supporting the company’s Finance team, as well as being responsible for various accounts related duties, including the maintenance of financial records, credit control and reporting.

Responsibilities


 - Processing of purchasing invoices, suppliers’ payments preparations and processing, inventory transactions and reconciliations. 

 - Assign expenses to appropriate cost centres and check approved invoices.

 - Prepare periodical reports as requested to assist in financial analysis.

 - Check received payments, coordinate deposit activities, input in systems, and allocate funds.

 - Issuing of sales invoices.

 - Monitoring and follow up of internal accounts, non-payment, delayed payment, and aged debtors.

 - Deal with customers’ invoice related queries.

 - Update receivables and payables ledgers.

 - Complete ad hoc projects and other financial activities as assigned.


Qualifications


 - Advanced level of education or higher in Business Administration or equivalent.

 - Minimum of two years’ experience in a similar role.

 - Excellent communication skills in Maltese and English.

 - A ‘can-do’ attitude and the ability to prioritise and deliver.

 - Strong team player, but also able to work independently.

 - Knowledge of Business Central would be considered an asset.


Accounts Specialist

Who you are:
You are a talented Automation Tester with great analytical thinking skills and an exceptional understanding of programming languages. Working within an established QA team, you will oversee the various&nbsp;automatic testing phases&nbsp;for eCabs&rsquo; stakeholders in different technical environments.


Who you are:

You are a talented Automation Tester with great analytical thinking skills and an exceptional understanding of programming languages. Working within an established QA team, you will oversee the various
automatic testing phases
for eCabs’ stakeholders in different technical environments.

Responsibilites


 - Create functional test cases and automate them.

 - Design appropriate automated scenarios based on the specifications and the requirements.

 - Monitor test automation results and validate them.

 - Improve test scenarios and related capabilities.

 - Support development teams in terms of quality and testing.


Qualifications


 - At least 3 - 5 years of experience.

 - Experience with using Jira (or equivalent) in an Agile team.

 - Experience in testing REST services using Postman (or similar).

 - Familiarity with version control (Bitbucket, Git or similar).

 - Familiarity with Java, Selenium &amp; Appium.

 - Outstanding logical and problem-solving abilities.

 - Outstanding technical understanding and communication skills.

 - Prior experience in writing automation tests.

 - Nice to have - familiarity with GCP, Jenkins and microservice architectures.


Automation Testers

You are&nbsp;self-motivated, customer-oriented&nbsp;and have good knowledge of the&nbsp;national road network. You will be responsible for&nbsp;loading, unloading and distributing&nbsp;various item types to different addresses, and through different routes, to customers across Malta and Gozo. This role is a full-time position within our&nbsp;last mile&nbsp;operations.


You are
self-motivated, customer-oriented
and have good knowledge of the
national road network. You will be responsible for
loading, unloading and distributing
various item types to different addresses, and through different routes, to customers across Malta and Gozo. This role is a full-time position within our
last mile
operations.

Responsibilities


 - Follow routes and time schedules.

 - Load, unload, prepare, inspect and operate a delivery vehicle.

 - Review orders before and after delivery to ensure that the order is complete.

 - Work as part of the Delivery team to ensure that the items are packed correctly and safely delivered to the correct client.

 - Complete logs and reports.

 - Adhere to safety regulations governing delivery operation.

 - Obey traffic laws and respect pedestrians.

 - Test vehicle equipment in order to ensure proper and safe operation.


Qualifications


 - 3 years plus driving experience.

 - Malta/EU License B holder.

 - A valid C license or/and C1 license is considered an asset.

 - Great communication skills.

 - Methodical approach with an ability to work under pressure.

 - Clean police conduct.

 - Ability to lift and carry heavy items for an extended period.

 - Customer service oriented.  

 - Good road network knowledge.


Couriers

You&rsquo;re a&nbsp;great communicator&nbsp;who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the&nbsp;Customer Support Associate&nbsp;role is extremely important for improving the eCabs customer&rsquo;s journey and overall satisfaction.


You’re a
great communicator
who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the
Customer Support Associate
role is extremely important for improving the eCabs customer’s journey and overall satisfaction.



Responsibilities


 - Answer incoming calls, resolving queries at first point of contact whenever possible.

 - Respond to customer emails and social media messages.

 - Attend to face-to-face customer queries at eCabs head office.

 - Support internal departments with bookings and queries.

 - Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM.

 - Upsell where possible, by identifying opportunities to provide product information to customers.

 - Identify and escalate issues to Team Leaders, contributing to the ongoing development and improvement of the eCabs customer experience.

 - Take initiative and notify management of any trends or issues in customer queries.

 - Contribute towards the successful achievement of customer service KPIs, as well as own individual productivity and customer service targets.


Qualifications


 - Strong interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.

 - Excellent phone etiquette.Great organisational skills.The ability to prioritise multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests.

 - Willingness to align personal performance with the Contact Centre’s objectives.

 - Strong written and verbal communication skills.

 - Excellent computer skills (experience with Word, Excel and Outlook).

 - Methodical approach with the ability to work under pressure.

 - Very importantly – a ‘can do’ attitude.


Customer Support Associates

You have a passion for fixing bugs in code and programming. As a software tester, you will have a key role to play in the quality assurance stage of software development. You will carry out manual tests to ensure that the software created meets the requirements. This involves the analysis of software to prevent issues and fixing bugs before the product is released to production.


You have a passion for fixing bugs in code and programming. As a software tester, you will have a key role to play in the quality assurance stage of software development. You will carry out manual tests to ensure that the software created meets the requirements. This involves the analysis of software to prevent issues and fixing bugs before the product is released to production.

Responsibilities


 - Design and build test cases that cover business requirements and user flows.

 - Maintain a test environment to execute test cases.

 - Create test documentation to ensure transparency and traceability

 - Conduct review meetings with software developers.

 - Bugs reporting and participating in improvement processes.

 - Communicate and work with the Development team and business analysts to prevent new issues.


Qualifications


 - An IT-related degree or relevant experience in a tech/software development setup.

 - At least 1-year experience in testing of software.

 - Strong analytical and problem-solving skills.

 - Ability to think strategically and analyse information timely and accurately.

 - Basic knowledge of Java and SQL.

 - Experience in using testing tools, frameworks and QA methodologies.

 - Experience working with Jira.

 - Experience working in an Agile environment.


Manual Testers

You relish a challenge and are a motivated&nbsp;ground breaker and game-changer&nbsp;who is passionate about helping to change the mobility industry.
With a minimum of 3 years&rsquo; experience working in a software development role, you are proficient&nbsp;in Front-End technologies, have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, and are open to learn the latest cutting-edge technologies and patterns.


You relish a challenge and are a motivated
ground breaker and game-changer
who is passionate about helping to change the mobility industry.

With a minimum of 3 years’ experience working in a software development role, you are proficient
in Front-End technologies, have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, and are open to learn the latest cutting-edge technologies and patterns.

Responsibilities


 - Be the best you can be as part of an agile team in an outstanding inclusive and diverse multi-cultural workplace.

 - Perform weekly sprints of tasks to build up a larger system.

 - Code, test and deploy using standard source control and continuous integration tools.

 - Carry out necessary research of technologies or patterns to ensure the quality of products.

 - Take part in the architectural design of the systems.


Qualifications


 - Proficiency in Front-End technologies including TypeScript, Redux, Node.js, Angular and Material Design.

 - Experience in an OO language such as Java and in JavaScript tooling (Webpack or Angular CLI).

 - Understanding of basic web technologies such as HTML, JavaScript, SASS / LESS, CSS.

 - Experience in Unit and Integration test (Jasmine, Karma).

 - Cognisant on REST services.

 - Experience with Agile (Scrum, Kanban) Development.

 - Proficient use of Linux.

 - Exposure to Backend, Big Data, Artificial Intelligence, as well as Geo mapping software will be considered an asset.


Front-End Developers

who you are:
Do you have strong interpersonal skills with the ability to handle situations which require understanding, responsiveness and maturity? Do you possess the &lsquo;hustle&rsquo; to get things done? eCabs is looking for a Driver Supply Assistant to join its Talent team. This is a highly hands-on operational role. If you are selected as the right person for the job, you will maintain drivers and engage them to use the eCabs platform, providing front-line support in onboarding, training, and internal/external communications. It is envisaged that the selected candidate will be working 4 hours daily from Monday to Friday.


who you are:

Do you have strong interpersonal skills with the ability to handle situations which require understanding, responsiveness and maturity? Do you possess the ‘hustle’ to get things done? eCabs is looking for a Driver Supply Assistant to join its Talent team. This is a highly hands-on operational role. If you are selected as the right person for the job, you will maintain drivers and engage them to use the eCabs platform, providing front-line support in onboarding, training, and internal/external communications. It is envisaged that the selected candidate will be working 4 hours daily from Monday to Friday.

Responsibilites


 - Hands-on supply management in Malta - working autonomously and taking initiative.

 - Support cross functional team members to ensure that all safety, security, and quality standards are being met.

 - Proactively identify and flag issues, challenges, and technical product bugs to the eCabs technology team.

 - Optimise processes in order to enable eCabs to scale its operations.

 - Transform leads and onboard drivers in an efficient manner.

 - Monitor engagement and service quality in order to exceed both eCabs users and drivers’ expectations.

 - Work with rest of team to ensure sufficient driver supply.

 - Handle support requests.

 - Engage and communicate with drivers through various channels.


Qualifications


 - An incrementality mindset, with the ability to optimise resources and measure impacts with rigour.

 - Strong written and verbal communication skills.

 - A data-driven analytical mindset.

 - An ardent follower of new technologies and the ride-sharing and last mile industries.

 - Able to prioritise multiple tasks effectively and in a flexible manner to accommodate last minute requests.


Driver Supply Assistant

The chosen candidates will contribute to the delivery of mobile app solutions which will play an integral part in the company's operations and data collection.
With a minimum of 3 years&rsquo; experience working in as a mobile app developer, you are expected to be proficient in frontend and mobile technologies, have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, have a proven track record or portfolio, and finally be open to learn the latest cutting edge technologies and patterns.


The chosen candidates will contribute to the delivery of mobile app solutions which will play an integral part in the company's operations and data collection.

With a minimum of 3 years’ experience working in as a mobile app developer, you are expected to be proficient in frontend and mobile technologies, have experience in building enterprise grade systems which are robust, scalable, highly performant and secure, have a proven track record or portfolio, and finally be open to learn the latest cutting edge technologies and patterns.

Responsibilites


 - Working closely with other team members you will craft clear user stories, write both unit and integration tests and continuously deliver incremental changes to the applications and common components.

 - Code, test and deploy using standard source control and continuous integration tools.

 - Do necessary research of technologies or patterns to ensure quality of products.

 - Take part in architectural design of the systems.

 - Writing clear and maintainable code that will be shared across multiple teams.

 - Providing constructive feedback during code reviews.

 - Help in the creation of solution definitions, working closely with Product Owners on refining task descriptions.


Qualifications


 - Possess a Degree in Computer Science or equivalent.

 - Experience with Build Automation Tools (e.g. Fastlane).

 - Familiarity with push notifications, APIs and cloud messaging, and common design patterns, e.g. MVVM or VIPER.

 - Experience integrating with RESTful services and working with JWT tokens.

 - Familiar with reactive programming (RxSwift/Combine).

 - Experience in developing native mobile applications in iOS with Swift.

 - Proficient in code versioning tools, (e.g. Git).

 - Proficient in UX development and implementing pixel-perfect designs.


Benefits


 - Team lunches, open training budget, employee referral schemes.

 - Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

 - Relocation Support. We aim to make your move to our headquarters in Malta as smooth as possible.

 - Our own Tech wing workspace, spread over 4 floors, designed to act as an incubator of ideas, personal growth and creativity.

 - You choose your own hardware. MacBook or Windows? We love tech and this helps our employees stay ahead.

 - We don’t care where you work from as long as you get the job done!

 - You will join a highly ambitious company that will never rest on its laurels and will continue pushing the bar higher.

 - Exciting team events &amp; company parties! We work hard but play hard too!

 - Build together, grow together. The company has brought together a collective of optimists and doers to tackle some of the most challenging problems of our time.

 - A fast-paced, challenging environment ready to rock the mobility world. Those who dare to join will reap great opportunities for professional development.

 - Your daily duties will have a meaningful impact on thousands of people.


iOS Developers

You are an experienced&nbsp;DevOps Engineer&nbsp;ready to form an integral part of a dynamic and ambitious company, to improve the tooling and build/test/deploy infrastructure for our teams, thus improving both efficiency and reliability of our systems release cycles.
eCabs&rsquo;s technology team is developing innovative software solutions for the mobility tech industry while transforming eCabs into a product and data company.&nbsp; As a&nbsp;DevOps Engineer, you will work closely and cross-functionally with our Development and Infrastructure teams to streamline the day-to-day work of those team members.&nbsp; Furthermore, you will provide leadership in the build and release processes, and will provide tools and feedback to help multiply the output of those teams.


You are an experienced
DevOps Engineer
ready to form an integral part of a dynamic and ambitious company, to improve the tooling and build/test/deploy infrastructure for our teams, thus improving both efficiency and reliability of our systems release cycles.

eCabs’s technology team is developing innovative software solutions for the mobility tech industry while transforming eCabs into a product and data company.
 As a
DevOps Engineer, you will work closely and cross-functionally with our Development and Infrastructure teams to streamline the day-to-day work of those team members.
 Furthermore, you will provide leadership in the build and release processes, and will provide tools and feedback to help multiply the output of those teams.



Responsibilities


 - Automate existing build, test and release processes.

 - Help provide a roadmap for infrastructure work with the teams.

 - Own the continuous integration systems for projects.

 - Collaborate with teams to understand and establish requirements for automated build and test systems.

 - Work with teams to setup new environments for the platform.

 - Optimise the automation of the release pipeline for existing and future products. 


Qualifications


 - At least 2 years experience in a similar role within a technology company. 

 - Good knowledge of technologies such as Docker, Kubernetes and Terraform.

 - Proficiency in the development of automated CI/CD pipelines.

 - Experience with setting up, managing and deploying systems on containerised infrastructures.

 - Willingness to learn new technologies.

 - Ability to research best practices and carry out system evaluations.

 - Proficiency in Linux.

 - Experience with micro-service architectures.

 - Working knowledge of application and infrastructure monitoring systems such as Grafana, Prometheus, Elasticsearch or similar.

 - Experience with Google Cloud Platform, AWS and Istio are a plus.


DevOps Engineer

You are driven by results and possess excellent strategic, analytical, and coordination skills. As a Product Owner you will be responsible for&nbsp;defining the product vision&nbsp;and&nbsp;managing the product development process&nbsp;from start to finish. You will be responsible for building product and feature requirements for our&nbsp;ride hailing platform. You will take ownership of product verticals assigned to you and ensure that the products being developed by our tech teams meet the end user and business needs. Together with the Head of Product you will lead the team towards achieving the vision and mission of the organisation. You will continuously work to&nbsp;optimise systems&nbsp;while keeping&nbsp;abreast of industry trends&nbsp;and developments.


You are driven by results and possess excellent strategic, analytical, and coordination skills. As a Product Owner you will be responsible for
defining the product vision
and
managing the product development process
from start to finish. You will be responsible for building product and feature requirements for our
ride hailing platform. You will take ownership of product verticals assigned to you and ensure that the products being developed by our tech teams meet the end user and business needs. Together with the Head of Product you will lead the team towards achieving the vision and mission of the organisation. You will continuously work to
optimise systems
while keeping
abreast of industry trends
and developments.

Responsibilities


 - Identify areas of improvement within product vertical and take the lead to push for improvements identified.

 - Work with business stakeholders to define business requirements and build product and feature requirements.

 - Translate product and stakeholder requirements into highly specified user stories with detailed acceptance criteria for the development team.

 - Be up to date with industry trends and carry out competitor analysis to be fed into eCabs’ roadmap.

 - Implement learnings from end users and the QA team to optimise future releases and make recommendations to expand the product.

 - Together with other Product Owners, discuss dependencies and agree on planned activities to ensure tech initiatives run smoothly without blockers.

 - Plan and manage the delivery of the product vertical features, keeping all stakeholders up to date on progress.

 - Verify deliverables to ensure the acceptance criteria are met.


Qualifications


 - Experience working as Product Owner within agile development teams.

 - Tertiary and/or post-secondary academic qualification in IT or Business.

 - Experience with JIRA or any other agile tool.

 - Be comfortable and confident working with both the technical and commercial sides of an organisation.

 - Strong problem-solving skills, with the ability to break down complex problems into solvable and easily understandable parts.

 - Excellent decision-making skills, with the ability to logically measure risk against potential gain.

 - Strong planning and leadership skills.


Product Owner

Operations Specialist 

You are an experienced&nbsp;Business Analyst&nbsp;who will assist eCabs in implementing business and technology solutions in an effective and efficient manner.
Having revolutionised the national cab and mobility industry, eCabs is now seeking the most talented individuals to continue building its internal technology and business development team. Working closely with the Head of Programmes and the CTO, you will be entrusted with capturing and articulating new business requirements and enhancements to eCabs&rsquo; existing systems.


You are an experienced
Business Analyst
who will assist eCabs in implementing business and technology solutions in an effective and efficient manner.

Having revolutionised the national cab and mobility industry, eCabs is now seeking the most talented individuals to continue building its internal technology and business development team. Working closely with the Head of Programmes and the CTO, you will be entrusted with capturing and articulating new business requirements and enhancements to eCabs’ existing systems.



Responsibilites


 - Understand and analyse current processes and propose improvements throughout the implementation.

 - Conduct workshops, interviews, surveys, etc with stakeholders to better understand their needs and to analyse the gaps between those needs and what the existing systems can offer.

 - Ensure that signed-off requirements are delivered according to the agreed functionality.

 - Assist in the user acceptance testing sessions.

 - Deliver user training sessions.

 - Document and communicate the requirements and proposed solutions clearly and effectively.

 - Gather post-deployment metrics to ensure that the business value is achieved with the delivered product.


Qualifications


 - The ability to translate business requirements into technical requirements, while keeping the strategic objectives in mind.

 - Excellent communication skills through facilitating workshops, interviewing clients and creating surveys.

 - Technical skills in order to identify solutions that satisfy business needs.

 - Outstanding analytical skills in order to understand eCabs’, and its sister companies’ needs/issues so that they can be rectified.

 - Problem solving and decision-making skills to be able to make assertive decisions and clearly indicate to management and the development team the advantages of such decisions.

 - Exceptional negotiation skills in order to convince the end user when a process can be improved despite the change involved.

 - Excellent presentation skills so that analysis is presented in a clear and concise manner.

 - Be innovative in proposing creative ideas in line with company strategy.

 - Minimum of 3 years experience in a similar role.

 - Tertiary level education in Business or Information Technology.
