Muscats Motors

Muscats Motors is one of the four car companies within the Mizzi organisation’s automotive division. Founded in 1943/44, Muscats Motors is one of the oldest car distributorships in Malta. Muscats Motors started its distributorship representing Jaguar and Land Rover, which was followed by Alfa Romeo and then Austin Morris models of MINI & Marina. In 1978 when the Japanese brands started ‘invading’ the local scene Daihatsu was added to the Muscats Motors portfolio, which was followed by BMW & MINI. As the name implies, Muscats Motors originally belonged to the Muscat family, who built the still existing garage in Gzira. The Mizzi family bought not just the building but also the Muscat name under which it has continued to trade ever since. The building has won awards for its architectural merits and is now protected by law. During the war, the Muscats building was given over to the RAF who used it to maintain the engines of Spitfires that were based here. This, so the family lore has it, was the reason why the building was bombed during the hostilities. Muscats Motors is the franchise holder for BMW, MINI, Land Rover, Jaguar, MG and Authorised Repairers / Parts Distributors for Citroen and Daihatsu.

About

Aftersales Receptionist

Muscats Motors Ltd specialises in Automotive and has an exciting full-time opportunity for an enthusiastic Aftersales Receptionist to join our dynamic team.

To provide efficient and courteous telephone and reception service to external customers, visitors and internal customers.

Main tasks and responsibilities

To answer all incoming telephone calls in a timely, efficient and courteous manner and transfer such calls to the respective staff member.
To respond to any emails correspondence received both internally and customer’s.
To ensure that the required car parts are available according to the job card; in the event that such parts are not available, check the ordering status of such parts and requalify the customers’ appointments.
To follow up with the customers after their service is completed to ensure that they are satisfied and assist with any possible queries.
To create any PDI job cards and the workshop allocation.
To create service bookings in the system.
To attach all necessary documentation with the booking as per the franchise standards.
To make sure that the filing system is up-to-date including job cards.
To keep track of the company courtesy cars including all internal documentation related to their movements.
To be responsible of ordering the office supplies for the department as per the established procedure.
To assist the After Sales Manager in any clerical duties assigned from time to time.
To keep the reception desk in a clean and tidy manner at all times and ensure removal of unsightly items from reception area.
To attend any training that is being requested by the Company.
To ensure that Company Rules and Regulations are adhered too.
To ensure a high quality/standard of work and service throughout.