Muscats Motors

Muscats Motors is one of the four car companies within the Mizzi organisation’s automotive division. Founded in 1943/44, Muscats Motors is one of the oldest car distributorships in Malta. Muscats Motors started its distributorship representing Jaguar and Land Rover, which was followed by Alfa Romeo and then Austin Morris models of MINI & Marina. In 1978 when the Japanese brands started ‘invading’ the local scene Daihatsu was added to the Muscats Motors portfolio, which was followed by BMW & MINI. As the name implies, Muscats Motors originally belonged to the Muscat family, who built the still existing garage in Gzira. The Mizzi family bought not just the building but also the Muscat name under which it has continued to trade ever since. The building has won awards for its architectural merits and is now protected by law. During the war, the Muscats building was given over to the RAF who used it to maintain the engines of Spitfires that were based here. This, so the family lore has it, was the reason why the building was bombed during the hostilities. Muscats Motors is the franchise holder for BMW, MINI, Land Rover, Jaguar, MG and Authorised Repairers / Parts Distributors for Citroen and Daihatsu.

About

Customer Experience Assistant

The Customer Experience Assistant must assist in the Customer Experience Manager in maintaining an outstanding customer service to our clients by following and adhering to customer service procedures, guiding our esteemed clientele with enquiries relating to loyalty programs, meeting customer satisfaction goals and log complaints and feedback as required.

Main tasks and responsibilities

Call clients following appointments to ask for feedback regarding the service provided.
Follow up on client concerns or requests with the appropriate department.
Log Complaints in system and action within a reasonable timeframe.
Create & submit Customer Boards, send customer feedback to sales and aftersales at the end of month.
Assist the Customer Experience Manager in meeting Customer Satisfaction Goals set on a steady basis.
Receive feedback from the Customer Experience Manager on the work done to improve skills and perform more effectively.
Perform other duties as assigned.
Attending training as requested.

Educational and skill requirements

Administration and Customer Relations – Be knowledgeable in the use of Microsoft Office and other CRM programs to be able to log and document all required interactions with our clients on a central system.

English and Maltese Language – Knowledge of the structure and content of the English and Maltese language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service – Knowledge of customer relations and how to be able to communicate with our clients in a constructive manner to resolve any complaints or queries relating to the service we provide.

Skills: