Assistant Food and Beverage Manager

Assistant Food and Beverage Manager

Job Description;

JOB OVERVIEW

The Assistant F&D Manager supports the F&D Manager to run daily F&D operations and create exceptional guest experiences.

· Are you passionate about excellent food and drink?

· Can you inspire your team to deliver excellent customer service every time?

· Do you think breakfast is an important start to the day?

· As a manager, are you supportive and inclusive?

If so, this role is made for you!

Reporting to:

- F&D Manager

Responsible for:

- Restaurant Managers

- Bar Managers

- In-Room Dining Manager

- Banqueting operations

Works closely with:

- Culinary Team

- Stewarding Teams

KEY RESPONSIBILITIES

As Assistant F&D Manager, you will:

1. Commercial Performance

· Manage daily F&D operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&D Manager

· Review departmental results with the F&D Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance

2. Exceptional Guest Experiences

· Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D operations team

· Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness

· Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

3. Great Working Environment

· Support the F&D Manager in managing, training and motivating the F&D Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals

· Practice great people management, from recruitment to training to succession planning and recognition

· Work with the F&D Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

· Assist the F&D Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs

· Communicate well and often, building great relationships with key stakeholders.

4. Day-To-Day Essentials

· Manage breakfast operations and in-room dining effectively to give guests an excellent start and end to their day

· Assist the F&D Manager to make sure opening and closing procedures are carried out correctly at each F&D venue, including financial reports and reconciliations

· Ensure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected

· Support the F&D Manager to manage F&D inventory, stock control and purchasing, in line with hotel guidelines

· Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.