Claims Manager - MEP Contractors

Claims Manager MEP

The Claims Manager is responsible for leading the commercial review and closure of executed works. This includes verification of original BOQs, variations, extra works, and reconciliation against as-fitted drawings and site documentation. The role ensures financial and commercial accuracy of final claims issued to clients, supporting the timely closure of projects and revenue recognition.

Key Responsibilities

Operational Responsibilities

• Review project execution against contractual scope and BOQ.
• Assess executed variations and extra works with reference to issued quotes and site reports.
• Verify that works carried out match as-fitted drawings and technical submissions.
• Liaise with site teams for clarifications and physical validation as needed.

Administrative Responsibilities

• Log and track all reviewed BOQ items, variations, and extra work in the project claims register.
• Ensure variation logs, measurement sheets, and drawings are properly filed and accessible.
• Prepare draft claims and submit for internal review prior to client issue.

Quality Responsibilities

• Verify documentation for completeness and alignment with DLI standards.
• Highlight any scope ambiguity, documentation gaps, or commercial inconsistencies before claim submission.
• Ensure only signed and verified documents are used in final claim preparation.

HSE Responsibilities

• Identify and escalate any safety-related scope items encountered during claim review.
• Ensure claims documentation considers HSE compliance and incident-related claims, where applicable.
• Liaise with HSE team for post-incident cost evaluations when required.

Asset Responsibilities

• Coordinate with site teams to confirm asset use and traceability on executed works.
• Report any discrepancies in tool or material usage that impacts claim accuracy.
• Ensure tools or high-value assets used on VEWs are reflected in the costing where relevant.

Financial Responsibilities

• Ensure correct alignment of project costs with issued and accepted variation quotes.
• Support the reconciliation of scope gaps and commercial mismatches between execution and quotation.
• Assist with final commercial evaluation for invoice generation and contract closure.

Reporting Responsibilities

• Prepare a Final Claim Summary Sheet for each project closure.
• Maintain the claims dashboard and report status weekly.
• Participate in monthly commercial and finance review meetings with summaries of closed and pending claims.

Attitude & Culture Responsibilities

• Demonstrate integrity, neutrality, and commercial discipline in handling claims.
• Maintain a collaborative and solution-driven mindset across departments.
• Uphold DLI’s values in maintaining transparency and fairness in client claims.
• Negotiate effectively with clients and suppliers and proactively manage dispute resolution with any stakeholders.

Training Responsibilities

• Support internal training initiatives on variation tracking and claim preparation.
• Assist in onboarding junior claims or commercial staff as needed.
• Propose improvements in documentation and claim standard formats to enhance knowledge transfer.

Minimum Requirements:

• Degree in Quantity Surveying, Civil, Mechanical, or Electrical Engineering.
• 3+ years’ experience in post-contract or commercial roles within construction or engineering industries.
• Strong knowledge of BOQs, variation orders, and final account procedures.
• Proficiency in MS Excel, ERP systems (e.g., Odoo), and PDF editing tools.
• Understanding of contract terms and project lifecycle from commercial perspective.

Key Competencies

• Commercial and contractual awareness.
• Attention to detail and accuracy in measurements and financial documentation.
• Strong communication and cross-functional collaboration skills.
• Time management and ability to work on multiple project closures.
• Professional integrity and documentation discipline.

Key Internal Interactions

• Project Managers – for variation logging and project status updates.
• Tendering & Procurement – for alignment on quoted extra works.
• Supervisors – for validation of work execution.
• Finance Department – for claim alignment with invoicing.
• Administration – for drawing and document traceability.

Apply directly to hr@dli.com.mt