Customer Care Associate

Within the company, the main role of The Customer Care Associate is responsible for delivering professional and efficient customer service across Piscopo Gardens through various communication channels, including telephone, email, mobile, and social media platforms.

This role supports daily operational activities by handling customer inquiries, preparing quotations and invoices, processing sales and returns, coordinating stock-related matters, and maintaining accurate customer care records and systems. The role also contributes to maintaining an organized customer care environment while supporting sales, promotional, and administrative activities across the company.

Customer Service & Communication

• Manage customer communication via email, mobile, telephone calls, and social media messaging platforms when required.
• Handle customer requests, inquiries, and complaints professionally and efficiently.

Sales, Quotations & Administration

• Prepare quotations and process cash sales for existing customers and customers requiring deliveries.
• Prepare quotations and invoices for wholesalers and bulk orders.
• Process cash returns and issue credit notes accurately.

Stock, Pricing & Retail Support

• Check stock availability and pricing, particularly promotional and discounted items featured in magazines and marketing campaigns.
• Manage and update customer wish lists and special requests.
• Monitor fish food requirements and report replenishment needs.

Organization & System Maintenance

• Maintain the customer care area, filing systems, and related operational systems in an organized and up-to-date manner.
• Ensure accurate record keeping within company systems and procedures.
• Support coordination between departments to ensure smooth customer service operations.

Educational and skill requirements

• Secondary School Certificate or vocational qualification in Customer Care, Administration, Retail, or a related field.
• 1 year of experience in customer service, retail operations, administration, or sales support.
• Familiarity with retail systems, stock checking, and customer order coordination.
• Basic knowledge of Microsoft Office applications and customer management systems.

Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Good organizational and multitasking skills.
• Attention to detail and accuracy in quotations, invoicing, and cash handling.
• Ability to work efficiently in a fast-paced retail environment.
• Team-oriented with the ability to collaborate across departments.
• Basic administrative and computer skills.

Important:

• The candidate must be able to speak English
• Previous retail or customer service experience preferred.
• If candidate holds a valid driving licence – Category B, and be able to drive both manual and automatic cars will be preferred.
• Only candidates from EU Countries or those already residing in Malta with a valid working permit shall apply.