Betsson Group
Betsson Group
Betsson Group

Customer Service Agent - Swedish

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

THE ROLE:

The customer service role at Betsson Group involves assisting Swedish and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Main tasks and responsibilities
  • Assist Swedish and English-speaking customers via email, chat, and telephone
  • Collaborate with your team to achieve the best customer satisfaction and other KPIs
  • Translate promotional texts and customer surveys into your local language
  • Manage customer accounts
  • Follow company policies and practices regarding player safety, protection, and responsible gaming
Educational and skill requirements
  • Strong communication skills in Swedish and English, both written and verbal
  • Proficiency in Microsoft Office
  • Background in customer service (face-to-face, online, or via phone calls)
  • Ability to multitask and manage time effectively
  • Additional language skills are considered a plus
Advertisement created12. February 2024
Application deadlineNo deadline
Type of work
Location
Ta' Xbiex, Malta
Professions
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