eCabs Technologies
eCabs Technologies
eCabs Technologies

Customer Support Agent

Job description

About Us

eCabs Technologies is a leading provider of ride-hailing software powering mobility operators across Europe. Our platform enables clients to launch, scale, and manage their operations through white-label apps, advanced dispatching, and real-time control systems.

We are growing our Customer Experience team and looking for a Customer Support Agent to help us deliver timely, effective, and configuration-level support to our live customers.

The Role

As a CSA, you will be responsible for handling support tickets, resolving user and configuration issues, and collaborating with internal teams to ensure service quality and client satisfaction.

This is not a call center role. It requires a strong grasp of platform workflows, attention to detail, and the ability to communicate clearly with professional users in live operational environments.

Responsibilities

  • Respond to customer issues through our support portal

  • Troubleshoot and resolve configuration-related or usage issues

  • Escalate product bugs appropriately using internal tools

  • Assist clients with feature setup and platform usage

  • Contribute to internal support documentation and FAQs

Job requirements

Requirements

  • Previous experience in a support, technical operations, or software-related customer role

  • Strong communication and problem-solving skills

  • Ability to learn complex systems and apply structured thinking

  • Professional fluency in English (written and spoken)

  • Familiarity with SaaS tools or operational platforms is an asset

What We Offer

  • A stable, full-time role in a fast-growing tech company

  • Regular office hours – no night or weekend shifts

  • Career growth opportunities in Customer Success, Implementation, or Product Support

  • Competitive salary with performance-linked reviews

Advertisement published16. July 2025
Application deadline27. August 2025
Language skills
No specific language requirements
Location
Mercury Tower, Triq Elija Zammit, St Julian's STJ 1230, Malta
Type of work
Professions
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