Head of Product - SaaS

Key Responsibilities

• Product Strategy: Develop and implement product strategies that support business goals, strengthen market positioning, and drive long-term portfolio growth.
• Portfolio Management: Manage the complete product lifecycle, from initial concepts and prioritisation through development, launch, customer adoption, and continuous improvement initiatives.
• Commercial Performance: Monitor and enhance product profitability, revenue potential, customer retention, and market expansion by identifying opportunities to increase business value.
• Market Analysis: Evaluate customer requirements, competitor activity, industry developments, and regulatory changes to ensure products remain relevant, competitive, and aligned with market expectations.
• Product Governance: Establish performance indicators and reporting frameworks to measure product success, customer satisfaction, operational effectiveness, and commercial outcomes.
• Cross-Functional Leadership: Coordinate closely with Technology, Delivery, Sales, Marketing, Support, and Customer Success teams to ensure effective execution of product initiatives.
• Team Management: Lead and support implementation consultants, subject matter experts, and assigned resources to achieve product and business objectives.
• Go-to-Market Strategy: Define product positioning, target audiences, value propositions, and launch approaches in collaboration with Business Development and Marketing teams.
• Sales Enablement: Provide sales teams with the necessary product knowledge, market insights, supporting materials, and strategic guidance to strengthen commercial opportunities.
• Customer Engagement: Build strong relationships with customers and stakeholders, acting as a senior point of contact for strategic discussions, escalations, demonstrations, and feedback gathering.
• Strategic Partnerships: Manage relationships with suppliers, technology partners, and industry stakeholders while identifying opportunities for collaboration and portfolio enhancement.
• Product Delivery: Work alongside technical teams to define requirements, oversee delivery priorities, and ensure products meet business, technical, quality, and regulatory expectations.
• Project Oversight: Support the delivery of strategic and complex projects by contributing to planning, resource coordination, risk management, and stakeholder engagement.
• Executive Reporting: Provide leadership teams with insights, recommendations, and updates relating to product performance, opportunities, challenges, and future priorities.

Qualifications, Skills, and Attributes

• Education: A Master’s Degree (MQF Level 7) in Business, Information Technology, Computer Science, Software Development, or a related discipline is required.
• Experience: Minimum of 5 years’ relevant experience in product management, technology solutions, software development, fintech, business systems, or a related field.
• Language Skills: An excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong ability to communicate complex product concepts clearly and effectively with technical teams, business stakeholders, customers, and senior management.
• Interpersonal Skills: Excellent relationship-building skills with the ability to collaborate across multiple departments and engage confidently with internal and external stakeholders.
• Technical Skills: Good understanding of software solutions, digital products, enterprise systems, fintech environments, and emerging technologies, including AI-driven solutions.
• Commercial Awareness: Strong understanding of market development, pricing considerations, customer value creation, and business growth strategies.
• Leadership: Proven ability to lead teams, influence decision-making, and drive initiatives across different areas of the organisation.
• Organisation: Highly organised with the ability to manage multiple priorities, complex projects, deadlines, and stakeholder expectations.
• Self-Motivated: A proactive and results-oriented professional with the drive to identify opportunities, take ownership, and deliver measurable outcomes.
• Problem-Solving: Strong analytical and decision-making skills with the ability to assess challenges, develop solutions, and support continuous improvement.

What's on Offer

• Compensation: A competitive salary package with performance-related bonuses.
• Working Hours: A hybrid working arrangement offering flexibility between office-based and remote work.
• Other Benefits: Health insurance, mobile allowance, study leave, and financial assistance to support further education, along with regular social and team-building activities in a multicultural working environment.
• Career Development: Excellent opportunities for training, professional development, and exposure to a wide variety of projects and clients within the financial technology sector.