IT Support Technician

We are looking to employ an IT Support Technician

Employment Type: Full Time
Salary: Competitive, commensurate with experience.

Role Summary:

The IT Support Technician is a hybrid, execution-focused role combining first-line IT technical support with operational and delivery responsibilities. The position is designed for a hands-on individual who is technically inclined, operationally flexible, and comfortable supporting both client-facing IT tasks and internal logistics activities.

IT support is the primary function of the role, with operational and delivery duties forming an essential supporting component.

The role reports to the Operations / Technical Lead (as applicable).

As an authorized ASUS Business partner, Merlin Computers provides the full Expert Series range for the Maltese market — from specification and procurement through to deployment, configuration and ongoing technical support.

Key Responsibilities

• IT Support Responsibilities (Primary)
• Provide first-line technical support to clients and internal users (hardware, operating systems, peripherals, and basic networking).
• Diagnose and resolve common IT issues related to workstations, laptops, printers, and standard software.
• Assist with device setup, configuration, imaging, replacements, and swaps.
• Perform on-site support visits for basic troubleshooting and installations when required.
• Log, track, and document all support activities accurately using the company ticketing system.
• Escalate complex or unresolved issues to senior technicians in line with internal procedures.
• Support routine maintenance tasks on IT systems under guidance.
  
  

Operations, Warehouse & Delivery Responsibilities (Secondary)

• Perform deliveries and collections of IT equipment.
• Assist with receiving, inspecting, and verifying incoming goods against delivery notes, invoices, and packing lists.
• Support order preparation, packing, and loading for deliveries.
• Maintain accurate asset tracking, serial number records, and stock movements in the ERP system.
  
  

Required Qualifications & Experience

Technical & Professional Requirements:

• 1–2 years' experience in an IT support, technical assistant, or similar role.
• Diploma in Information Technology, Computer Science, or equivalent hands-on experience.
• Practical knowledge of Windows operating systems.
• Practical knowledge of IT troubleshooting methodologies.
• Practical knowledge of basic networking concepts.
• Practical knowledge of hardware components and peripherals.
• Familiarity with ticketing systems and ERP platforms.
  
  

Licenses:

• Valid driving license (Category A and/or B).
  
  

Soft Skills & Personal Attributes:

• Strong problem-solving ability with a practical, hands-on mindset.
• Ability to work independently while following procedures and escalation paths.
• Clear and professional communication skills in English (written and spoken).
• Good time management and task prioritization in a fast-paced environment.
• Comfortable balancing technical work with physical and operational tasks.
• Customer-focused, reliable, and presentable when attending client sites.
  
  

Preferred (Not Mandatory)

• Entry-level IT certifications (CompTIA A+, Network+, Microsoft).
• Exposure to B2B IT service environments.

What We Offer:

• A supportive and collaborative work environment where your contributions make a real impact.
• Opportunities for professional growth and development as part of a growing company.
  
  

Get in touch now!

If you believe you are the right candidate for this role, please send in your application by clicking on the apply button.