IT Manager - Infrastructure

Key Responsibilities

• Manage and maintain IT infrastructure: Oversee the smooth operation of servers, networks, storage, and other critical systems.
• Implement and maintain security controls: Enforce security policies, configure firewalls, manage access controls, and conduct vulnerability assessments.
• Troubleshoot and resolve IT issues: Diagnose and resolve technical problems efficiently, ensuring minimal downtime.
• Stay abreast of evolving technologies: Continuously learn and adapt to emerging trends in infrastructure and security.
• Lead and manage IT infrastructure changes: Develop and execute comprehensive change management plans.
• Communicate effectively with stakeholders: Clearly explain technical concepts to both technical and non-technical audiences.
• Develop and manage budgets: Allocate resources effectively and monitor IT expenditures for cost optimisation. 
• Define and track KPIs: Establish relevant metrics to measure the effectiveness and efficiency of IT operations.
• Provide strategic direction: Shape the future of IT infrastructure and security in alignment with company goals.
• Lead and mentor the team: Foster a positive and collaborative work environment, ensuring team development and growth.
• Manage recruitment and onboarding: Develop strategies to attract top talent and ensure smooth integration of new team members.

Qualifications, Skills, and Attributes

• Education: Bachelor’s Degree/Diploma in IT/Computer Studies or equivalent.
• Experience: Minimum of 4 years experience in a Team Leader or Management position in IT.
• Technical Knowledge: Experience in IT Networking, IT Security, Data Centre Infrastructure, and Applications (e.g., VMware, Veeam, 3CX PABX Systems).
• ITIL Processes: Strong understanding of ITIL processes and IT operations best practices.
• Communication Skills: Must have excellent communication skills to manage both technical and non-technical stakeholders.
• Problem-solving: Strong analytical and problem-solving skills to troubleshoot and resolve IT challenges.
• Leadership: Proven ability to lead teams, delegate tasks effectively, and motivate team members.
• On-call: Must be willing to be on-call and travel to off-site locations as required.

What's on Offer

• Compensation: Competitive salary package with a car allowance, performance bonuses, and other incentives.
• Working Hours: Standard working hours with flexibility as required by the role.
• Other Benefits: On-call allowance, KPI-based performance incentives, and opportunities for career advancement.
• Career Development: Professional growth opportunities within an expanding and dynamic company.