At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team. You will not just be joining, you will be adding as someone renewing customer contracts and with up-selling skills. 
Key Accountabilities:
 
<ul>
<li>Promote the applicable product portfolio</li>

<li>Understand customer needs and provide them with tailored recommendations</li>

<li>Execution of CVM inputs</li>
</ul>
 
Key Performance Indicators:
 
<ul>
<li>To optimize the clients experience</li>

<li>Volume of renewals and upsells</li>

<li>Value generation</li>

<li>Customer satisfaction feedback</li>
</ul>
 
Core Competencies, Knowledge and Experience:
 
<ul>
<li>Proactive with a positive mindset</li>

<li>Team player</li>

<li>Understanding key drivers of value in the telecommunications industry</li>

<li>Excellent command of both English and Maltese languages is required</li>

<li>Experience in telemarketing and/or sales and/or other customer-facing roles will be considered an asset.</li>
</ul>

At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. 

Our mission is to enable everyone to experience the best of both worlds: great service at great value.

To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.

Epic


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team. You will not just be joining, you will be adding as someone renewing customer contracts and with up-selling skills.



Key Accountabilities:

 


 - Promote the applicable product portfolio


 - Understand customer needs and provide them with tailored recommendations


 - Execution of CVM inputs


 

Key Performance Indicators:

 


 - To optimize the clients experience


 - Volume of renewals and upsells


 - Value generation


 - Customer satisfaction feedback


 

Core Competencies, Knowledge and Experience:

 


 - Proactive with a positive mindset


 - Team player


 - Understanding key drivers of value in the telecommunications industry


 - Excellent command of both English and Maltese languages is required


 - Experience in telemarketing and/or sales and/or other customer-facing roles will be considered an asset.


Sales

Product presentation

Active

Outbound Sales Representative (Telesales)

At Epic, we believe in challenging the status quo, pushing the boundaries and constanly striving for better.

As&nbsp;Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are&nbsp;Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our employees are&nbsp;Passionate, driven by the work we do and empowered to make a difference. And above all, we are&nbsp;One Team, working together, supporting each other, and celebrating our collective success.
 
When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment.
We are looking for a motivated individual to work in our dynamic Call Centre team. The selected candidate is required to provide a courteous and efficient service to our customers and to ensure customer satisfaction is always first priority in our Call Centre. 
Key Accountabilities / Key Activities:
<ul>
<li>Handle and process inbound / Outbound calls within a set target frame.</li>
<li>Handle and process Emails/Chats/SMS/Social Media enquiries within a set target frame.</li>
<li>Handle all enquires and requests received both by internal and external customers, according to company policy and to the satisfaction of the customer whilst being conscious about service levels.</li>
<li>Handling of contract activations for both Consumer and Business team.</li>
<li>Handle 1st level queries regarding all data related products and services offered by the company.</li>
<li>Handle 2nd level trouble shooting in trouble tickets and service requests.</li>
<li>Promote offers and services to customers through suggestive selling.</li>
<li>Use effective Next Best Activity (NBA) during calls to up sell and cross sell the company&rsquo;s products &amp; services at all times.</li>
<li>Keep up-to-date with GDPR laws.</li>
<li>Keep up to date with all products and services we offer to ensure first call resolution where possible.</li>
<li>Handle assigned tasks and projects effectively with peers within the department as well as with other department contacts.</li>
<li>Attend required training and participate in team meetings. </li>
</ul>
Core competencies, knowledge and experience:
<ul>
<li>Fluent Maltese and English speaking is a must.</li>
<li>Selected candidate must have at least 1 year experience in a customer service role.</li>
<li>Experience in an administrative function would be considered an asset.</li>
<li>Minimum &lsquo;O&rsquo; level standard in English, Mathematics and Maltese.</li>
<li>Completion of customer service related courses would be considered an asset.</li>
<li>Ability to work under pressure and meet deadlines.</li>
<li>Excellent verbal &amp; written communication skills.</li>
<li>Familiarity with MS office computer skills or previous computer training.</li>
<li>Flexible to work shifts, including weekends &amp; public holidays.</li>
</ul>


At Epic, we believe in challenging the status quo, pushing the boundaries and constanly striving for better.



As
Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are
Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our employees are
Passionate, driven by the work we do and empowered to make a difference. And above all, we are
One Team, working together, supporting each other, and celebrating our collective success.

 

When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment.

We are looking for a motivated individual to work in our dynamic Call Centre team. The selected candidate is required to provide a courteous and efficient service to our customers and to ensure customer satisfaction is always first priority in our Call Centre.



Key Accountabilities / Key Activities:


 - Handle and process inbound / Outbound calls within a set target frame.

 - Handle and process Emails/Chats/SMS/Social Media enquiries within a set target frame.

 - Handle all enquires and requests received both by internal and external customers, according to company policy and to the satisfaction of the customer whilst being conscious about service levels.

 - Handling of contract activations for both Consumer and Business team.

 - Handle 1st level queries regarding all data related products and services offered by the company.

 - Handle 2nd level trouble shooting in trouble tickets and service requests.

 - Promote offers and services to customers through suggestive selling.

 - Use effective Next Best Activity (NBA) during calls to up sell and cross sell the company’s products &amp; services at all times.

 - Keep up-to-date with GDPR laws.

 - Keep up to date with all products and services we offer to ensure first call resolution where possible.

 - Handle assigned tasks and projects effectively with peers within the department as well as with other department contacts.

 - Attend required training and participate in team meetings.




Core competencies, knowledge and experience:


 - Fluent Maltese and English speaking is a must.

 - Selected candidate must have at least 1 year experience in a customer service role.

 - Experience in an administrative function would be considered an asset.

 - Minimum ‘O’ level standard in English, Mathematics and Maltese.

 - Completion of customer service related courses would be considered an asset.

 - Ability to work under pressure and meet deadlines.

 - Excellent verbal &amp; written communication skills.

 - Familiarity with MS office computer skills or previous computer training.

 - Flexible to work shifts, including weekends &amp; public holidays.


Care Hero - Full time

At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better. As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our employees are Passionate, driven by the work we do and empowered to make a difference. And above all, we are One Team, working together, supporting each other, and celebrating our collective success. When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment. Role Purpose: The Data Disclosure Advisor provides flexible, on-demand support to the Legal &amp; Regulatory team, helping the company meet its legal and compliance obligations. This is a great opportunity for someone looking to gain experience in legal, compliance, or regulatory matters, while enjoying the flexibility of a casual role. Key Accountabilities and Activities: Provide data to the law enforcement agencies (LEAs) and Maltese Courts in compliance with Epic&rsquo;s legal obligations Attend in the Maltese law courts and provide the data to LEAs as required via court summons either in person or through affidavits. Assist with the implementation and monitoring of the LEA request data base and prepare monthly reporting on the requests processed. Assist with the urgent LEA requests on an on-call basis outside of office hours as requested on a rostered basis. Key Requirements: Fluency in written and spoken Maltese and English. Must demonstrate commercial acumen. Proficient in MS-Office applications. Time-management, communication and writing skills as well as presentation skills are essential. Ability to work independently and cooperate with different teams; Excellent analytical skills with the capacity of identifying all risks.


At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better. 

As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our employees are Passionate, driven by the work we do and empowered to make a difference. And above all, we are One Team, working together, supporting each other, and celebrating our collective success. 

When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment. 

Role Purpose: 

The Data Disclosure Advisor provides flexible, on-demand support to the Legal &amp; Regulatory team, helping the company meet its legal and compliance obligations. This is a great opportunity for someone looking to gain experience in legal, compliance, or regulatory matters, while enjoying the flexibility of a casual role. 


Key Accountabilities and Activities: 

Provide data to the law enforcement agencies (LEAs) and Maltese Courts in compliance with Epic’s legal obligations 
Attend in the Maltese law courts and provide the data to LEAs as required via court summons either in person or through affidavits. 
Assist with the implementation and monitoring of the LEA request data base and prepare monthly reporting on the requests processed. 
Assist with the urgent LEA requests on an on-call basis outside of office hours as requested on a rostered basis. 
Key Requirements: 

Fluency in written and spoken Maltese and English. 
Must demonstrate commercial acumen. 
Proficient in MS-Office applications. 
Time-management, communication and writing skills as well as presentation skills are essential. 
Ability to work independently and cooperate with different teams; 
Excellent analytical skills with the capacity of identifying all risks.

Data Disclosure Advisor - Casual Basis

At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better. As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our
At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better. As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our&nbsp;employees are Passionate, driven by the work we do and empowered to make a difference. And above all, we are One Team, working together, supporting each other, and celebrating our collective success.&nbsp; When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment. Role Purpose The Credit Controller is responsible for the daily management of credit extended to business customers, with a key focus on collecting overdue payments and minimising the risk of bad debt. Reporting to the Credit Control Manager, the successful candidate will be expected to meet defined collection targets and support the company&rsquo;s financial goals. This role offers excellent opportunities for professional development within the credit control function and beyond. Key Responsibilities Manage collection processes and send dunning reminders in a timely manner. Resolve internal queries and follow up on outstanding customer payments. Carry out regular and structured chasing of overdue accounts. Liaise effectively with both internal teams and external customers. Negotiate payment terms and reach agreements with business customers. Prepare daily payment coding for cashiering purposes. Reconcile incoming payments against outstanding invoices. Maintain accurate and up-to-date records for audit, legal, and reporting purposes. Skills, Experience &amp; Qualifications Minimum of an &lsquo;O&rsquo; Level standard of education, including passes in English, Mathematics, and Maltese; a customer service-related course would be considered as an asset. Basic understanding of financial principles and processes. Fluency in both Maltese and English, with strong verbal and written communication skills in both languages. Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word. Strong organisational and interpersonal skills. Ability to work effectively in a team environment and under pressure to meet tight deadlines. Capable of handling diverse customer interactions professionally and confidently. Strong problem-solving and decision-making abilities.


At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better. 

As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our

At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better. 

As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our
employees are Passionate, driven by the work we do and empowered to make a difference. And above all, we are One Team, working together, supporting each other, and celebrating our collective success.


When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment. 

Role Purpose 

The Credit Controller is responsible for the daily management of credit extended to business customers, with a key focus on collecting overdue payments and minimising the risk of bad debt. Reporting to the Credit Control Manager, the successful candidate will be expected to meet defined collection targets and support the company’s financial goals. This role offers excellent opportunities for professional development within the credit control function and beyond. 

Key Responsibilities 

Manage collection processes and send dunning reminders in a timely manner. 

Resolve internal queries and follow up on outstanding customer payments. 

Carry out regular and structured chasing of overdue accounts. 

Liaise effectively with both internal teams and external customers. 

Negotiate payment terms and reach agreements with business customers. 

Prepare daily payment coding for cashiering purposes. 

Reconcile incoming payments against outstanding invoices. 

Maintain accurate and up-to-date records for audit, legal, and reporting purposes. 

Skills, Experience &amp; Qualifications 

Minimum of an ‘O’ Level standard of education, including passes in English, Mathematics, and Maltese; a customer service-related course would be considered as an asset. 

Basic understanding of financial principles and processes. 

Fluency in both Maltese and English, with strong verbal and written communication skills in both languages. 

Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word. 

Strong organisational and interpersonal skills. 

Ability to work effectively in a team environment and under pressure to meet tight deadlines. 

Capable of handling diverse customer interactions professionally and confidently. 

Strong problem-solving and decision-making abilities.