The Convenience Shop
Since opening our first outlet in Zebbug back in 2009, The Convenience Shop today has become a household name with over 80 outlets strategically located across different locations around Malta.
All outlets are open every day including weekends and public holidays with extended hours. We offer any product, at any time, in any place that is most convenient for our customers, now even in the comfort of their own home!
Working closely with our suppliers, the Group has over 800 employees, over 80 outlets and recently launched The Convenience Online, a virtual online shop for those who would like their essential needs ordered and delivered in the comfort of their own home.
At The Convenience Shop, we value the work ethic of our employees in all sectors, ranging from operations, sales, customer service and management, as they work together toward the same goals. As a Group, we truly care for every person on the team and their contentment is of great importance to us.
Customer satisfaction is our priority at The Convenience Shop and our objective has always been to help ease our customers’ hectic lives and provide a hassle-free solution for their daily needs, so it was a natural move to also launch an on-line store to offer the ultimate in shopping convenience.
Corporate social responsibility is also key to the Group’s philosophy and we support various NGOs and vulnerable people with yearly donations. The Convenience Shop for Puttinu Cares in Qormi was launched in 2019 where all profits from operations are donated to the Puttinu Cares Foundation, which offers support to cancer patients and their families.
As a group we look forward to continuing to make our customers’ lives easier by offering a hassle-free, convenient shopping experience, whilst playing an active role in our community by helping those that are less fortunate.
Shop Supervisor
As a Shop Supervisor the employee assists the Territory Manager in a variety of tasks to ensure smooth running of the shop. A Shop Supervisor should lead by example at all times in order to maintain high standard of operation at all times.
Main tasks and responsibilities
Customer Care
- Greeting customers as soon as they enter the shop.
- Providing excellent customer care to our customers
- Assisting customers in any queries they might have
- Making sure that all cashiers and stackers are greeting customers, providing excellent customer care and assisting customers in any queries they have.
- Handle and follow up professionally any customer complaints that may occur
Category Management
- Taking part in the process of category management implementation.
- Making sure that orders of stock to be delisted are stopped as soon the team is informed that an item is to be delisted.
- Ordering of new items that are to be added to stock lists according to the Category Management list in preparation for the category management process.
- Making sure that shop is stocked according to planograms and making sure to inform respective parties whenever a change needs to be done.
Product Display and Stores
- Stacking shelves according to category management.
- Following of FIFO system.
- Checking deliveries against invoices whilst making sure that all items received are according to the actual order placed.
- Matching the total amount on the PDA against the total amount on the invoice.
- Continuous updating of prices in order to make sure that each product is labelled with the correct price. Daily action on the price changing report received.
- Monitor stocks and take active part in the stock taking process.
- Assist the Territory Manager in carrying out weekly counts of the dailies (bread & milk) as well as stock counts by category on a weekly basis so that a full count will be performed quarterly.
- Maintaining of stores in a clean and tidy manner
- Make sure to maintain the correct stock levels in order to have products available at all times whilst maintaining very low stock returns.
- Scanning of returns by PDA and following up that return are collected within the fortnight
Reports
- Compiling of periodic reports such as wastages, electricity reading and return sheets where applicable
- Filing of weekly invoices, end of Sales, statements, credit notes etc in the designated archiving box
- Preparing reports that might be requested from time to time
Employees
- Coaching and training employees to be proficient in all areas
- Making sure that the team is working in an efficient and effective manner
- Motivate, help & encourage the outlet team to better their performance
- Motivate team to increase number of receipts and average spent
- Update the Territory Manager with any requests or queries that the team might have
Procedures and Policies
- Following and making sure that all Health and Safety regulations are adhered to at all times in all area
- Updating of all documentation including temperature sheets, cleaning schedules and hand washing log sheet
- Following and guiding the team on company standards and procedures
- Adhering to whilst making sure everyone is following the grooming policy etc.
Cash Reconciliation
- Daily tallying of cashiers' totals collected against sales
- Prepare bank deposit twice a week
Others
- Being proficient in the Cashier and Stacker duties in order to be able to coach and replace whenever required
- Assist the Territory Manager in compiling the weekly roster
- The cash desks and walkways are to be kept clear at all times
- Other duties that might be requested from time to time
Advertisement published12. September 2024
Application deadlineNo deadline
Location
Ħal Qormi, Malta
Type of work
Professions
Job Tags
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