The Convenience Shop
Since opening our first outlet in Zebbug back in 2009, The Convenience Shop today has become a household name with over 80 outlets strategically located across different locations around Malta.
All outlets are open every day including weekends and public holidays with extended hours. We offer any product, at any time, in any place that is most convenient for our customers, now even in the comfort of their own home!
Working closely with our suppliers, the Group has over 800 employees, over 80 outlets and recently launched The Convenience Online, a virtual online shop for those who would like their essential needs ordered and delivered in the comfort of their own home.
At The Convenience Shop, we value the work ethic of our employees in all sectors, ranging from operations, sales, customer service and management, as they work together toward the same goals. As a Group, we truly care for every person on the team and their contentment is of great importance to us.
Customer satisfaction is our priority at The Convenience Shop and our objective has always been to help ease our customers’ hectic lives and provide a hassle-free solution for their daily needs, so it was a natural move to also launch an on-line store to offer the ultimate in shopping convenience.
Corporate social responsibility is also key to the Group’s philosophy and we support various NGOs and vulnerable people with yearly donations. The Convenience Shop for Puttinu Cares in Qormi was launched in 2019 where all profits from operations are donated to the Puttinu Cares Foundation, which offers support to cancer patients and their families.
As a group we look forward to continuing to make our customers’ lives easier by offering a hassle-free, convenient shopping experience, whilst playing an active role in our community by helping those that are less fortunate.
Receptionist / Office Administrator
The Convenience Shop in Malta is currently looking to recruit a Receptionist / Office Administrator to join their team on full-time basis.
Brief description of overall responsibility:
The Receptionist at our retail offices serves as the first point of contact for visitors, clients, and customers. This role involves managing the front desk operations, handling phone calls, and providing administrative support to other departments to ensure the smooth running of the office. The ideal candidate must have good communication skills, organized, and be capable of multitasking in a dynamic environment.
Main tasks and responsibilities
Front Desk Management
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Greet and welcome visitors, clients, and customers in a professional and courteous manner
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Direct visitors to the appropriate person or department
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Maintain a clean and organized reception area.
Phone and Communication Handling
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Answer, screen, and forward incoming phone calls
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Handle basic inquiries and provide information about the company's services and products
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Manage the reception email inbox and distribute messages to the relevant staff.
Administrative Support
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Assist with filing, data entry, and maintaining office records
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Prepare and distribute correspondence, memos, and other documents as required.
Customer Service
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Provide excellent customer service by addressing customer concerns and questions.
Office Coordination:
- Order and manage office supplies to ensure the office runs efficiently
- Coordinate with other departments to ensure smooth operations.
Others:
- Supporting both the HR and Finance department as needed.
Educational and skill requirements
- Prior front office experience is mandatory, ideally within a similar industry
- Excellent communication and interpersonal skills
- Ability to multitask and prioritise tasks effectively
- Ability to work independently and in a team environment
- Attention to detail and accuracy
- Excellent organizational and multitasking abilities
- Ability to handle sensitive information with confidentiality
- Friendly and professional demeanour
- Computer literate
- Must be able to communicate in English both written and verbally
- Candidates must be able to work from Monday to Friday, working hours 08:30am till 17:00pm
Advertisement published13. September 2024
Application deadlineNo deadline
Language skills
EnglishExpert
MalteseIntermediate
Location
Ħal Qormi, Malta
Type of work
Professions
Job Tags
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