Software QA & Customer Success Specialist - Cyprus

On behalf of our client, a software development and consulting firm we are looking for QA & Customer Success Specialist to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

• Validates product features against business and functional requirements
• Identifies, document, and track bugs, providing actionable feedback to developers
• Assists in User Acceptance Testing (UAT) to ensure software updates meet client needs before deployment
• Ensures the software delivers an intuitive and seamless user experience.
• Acts as the primary point of contact for clients, ensuring they receive timely updates on software developments, bug resolutions, and support inquiries in a clear and professional manner
• Conducts user training sessions and onboarding for new clients
• Maintains and updates client-facing documentation, including user guides and knowledge base articles.
• Responsible to explain software features and functionality to clients to help them achieve their business goals
• Provides expert guidance on best practices for software usage.

Job Requirements

• Proven experience in a Product Quality Assurance (QA) Testing and Customer Support
• In-depth knowledge of the digital Payments and Cards Industry would be a significant advantage
• A Software Development background is not required but is a plus.
• Strong verbal and written communication in English
• Good command of the Greek language is a plus
• Excellent customer service skills with the ability to simplify technical concepts

Benefits

• A competitive remuneration package
• Hybrid work model
• Flexible working hours
• Competitive salary
• Contribution to Provident Fund and Medical Fund
• Leaving Early on Fridays
• Office perks such as fresh fruits, meditation Mondays

All CVs will be handled with the utmost confidentiality.