Customer Support - German speaking

We are looking for a Customer Support - German speaking to join our client's team. As a Customer Support Agent, you will play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you will contribute to a secure online space for users to interact with each other.

ABOUT OUR CLIENT

Our client is a leading provider of products and services for content security and moderation, to online marketplaces and is located in Qormi, Malta.

DUTIES AND RESPONSIBILITIES

• View and review user-generated content (e.g. sales ads).
• Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
• Follow communication procedures and policies.
• Evaluate and make decisions in accordance with defined policies and guidelines.
  
  

EXPERIENCE, KNOWLEDGE AND SKILLS

• No previous experience is required.
• Strong PC skills, have the ability to learn to use new computer tools.
• A strong reading and writing skills in German.
• Basic to conversational English language skills.
• Possess decision-making skills, attention to detail and a proactive mindset.
• Possess strong analytical skills.
• Passionate about making a difference.
• Flexible in working times.
  
  

WORKING TIME

• The working hours are 40 hours per week, 8 hours per day, with thirty minutes unpaid lunch break.
• This is a rotational shift-based role. Our client operates 365 days a year (weekends and public holidays).
• Rotational shifts are from 07:00 to 15:30 or 15:30 to midnight, however, these times could also vary if cover is required during other periods between 07:00 and midnight, eg. 11:00 to 19:30, with two days off during the week.
• During the training period in the office, the candidates will work Monday to Friday, morning shift from 07:00 to 15:30.
  
  

SALARY AND BENEFITS

• Competitive salary.
• Hybrid working.
• Possibility to extend leave while working from abroad, within the EU (up to 2 weeks).
• Team performance bonus, received twice a year, based on team performance.
• Development and career opportunities.
• Free transport to the office from certain areas in Malta.
• Free private health insurance cover (after probationary period).
• Free annual eye test.
• Discounts for gym membership, taxi services.
• Free English course.
• Work from home allowance.
• Flight cost reimbursement of up to €200, after the employee has passed their 6-month probationary period.
• Our client will pay 5 days of accommodation in a hotel, which can be extended further upon authorization, if the employee can’t find accommodation within the first 5 days.

If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!