Student Operation Officer

We are seeking a highly motivated and experienced Student Operation Officer to join our Student Support Services team.

The ideal candidate will be fluent in both English and Italian, and possess a minimum of two years of relevant experience.

This full-time role is based in Pembroke, Malta.

Key Responsibilities:

Oversee the daily operations of the Student Support Services department, ensuring efficient and effective service delivery.
Develop and implement strategies to enhance student support services and improve student satisfaction.
Contact and support in the accommodation management of our students
Liaise with academic departments and other stakeholders to align support services with student needs.
Handle student inquiries and concerns, providing timely and appropriate resolutions.
Maintain accurate records and prepare reports on service performance and outcomes.

Requirements:

High school diploma
Bachelor / Master Degree
Fluency in English and Italian is mandatory.
A minimum of two years of experience in a similar role within the educational sector or related field.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Proficient in using Microsoft Office Suite and other relevant software.
Exceptional communication and interpersonal skills.
Ability to work independently and as part of a team.
A proactive approach to problem-solving and decision-making.

Benefits: