The leading name in private healthcare in Malta.

At Saint James Hospital Group, we have over 25 years of experience in the healthcare sector. We have earned a reputation for excellence and innovation, backed by the latest state-of-the-art technology and staffed by highly-qualified professional personnel.

We are the natural choice when seeking private medical treatment, not simply because we have the experience to meet your expectations, but also because we house the very best in modern technology – and the island’s most renowned consultants and health professionals.

Our Mission:

To constantly deliver high-quality healthcare services within the community, in a safe and caring environment backed by modern technology and skilled professional staff.

Our Vision:

To continually improve our services and facilities by investing in the latest technology, employing the highest level of medical specialists and maintaining a dynamic and motivated workforce which has become the flagship of our group.

Core Values:

Passion for excellence
Mutual Respect
Personal Responsibility
Teamwork

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At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth. 
Roles &amp; Responsibilities:
Nurses care for people who are sick, injured, convalescent or disabled. Nurses deliver individualised care to patients utilising the nursing processes of assessment, planning, intervention, implementation, and evaluation, in accordance with established nursing practice, ethics and Saint James Hospital Policies. Nurses need to monitor patients, administer medication, maintain records, consult with healthcare providers, and educate patients. Nurses collaborate with other professional healthcare disciplines to ensure safe and effective patient care delivery and achievement of the desired patient outcomes. Nurses need to interact with the patient, relatives and the multidisciplinary team whilst maintaining a high standard of professional nursing. Saint James Hospital Nurses provide care for adult medical and surgical patients, and to pediatric patients with medical and/or surgical ailments.
<ul>
<li>Providing bedside care for a wide variety of medical patients, including pre- and post-surgery patients.</li>
<li>Consulting and coordinating with the health care team to assess, plan, implement and evaluate patient care.</li>
<li>Assessing, implementing, planning, and evaluating nursing care plans by working collaboratively in a multidisciplinary team.</li>
<li>Recording and maintaining accurate and complete health care records including vital signs and medical information.</li>
<li>Monitoring, reporting, and recording symptoms or changes in the patients&rsquo; condition.</li>
<li>Preparing and administering medications as prescribed and record all entries of medication administration accurately.</li>
<li>Reporting any suspected adverse drug reaction immediately to the medical team and pharmacist.</li>
<li>Initiating and providing education accordingly to patients and relatives on how to manage their illness/surgery and emphasising on home care needs.</li>
<li>Accompanying specialists during ward rounds and ensure that changes in patient care are communicated to colleagues.</li>
<li>Responding immediately to lifesaving/emergency care situations.</li>
<li>Actively leading and participating in the discharge planning process.</li>
<li>Fostering a supportive and compassionate environment to care for patients and their families.</li>
<li>Establishing and maintaining good working relationships with all departments in the Hospital.</li>
<li>To be courteous and professional, with both clients, colleagues, and service providers.</li>
<li>Reporting all incidents and accidents appropriately and to write out reports accordingly and in a timely manner.</li>
<li>Abiding by Company policies and protocols, and ensuring implementation of new protocols, as required.</li>
<li>Carrying out other departmental duties as required and requested within the remit of a professional nurse.</li>
<li>Supervising and coordinating activities of the junior nursing staff/health care assistants.</li>
<li>Assisting with the induction of new staff.</li>
<li>Responsibility and accountability for own nursing practice and actions.</li>
<li>Reporting breakages and malfunctioning equipment to the Nursing Officer or the relevant department (Biomedical or Engineering).</li>
<li>Ensuring a safe hygienic environment is maintained for the benefit of patients/clients, staff, and visitors.</li>
<li>Contributing to the general management and day to day workings of the unit by being an effective member of the clinical team and supporting senior staff.</li>
<li>Maintaining and developing professional knowledge and competence. Ensuring all mandatory training is current and updated accordingly.</li>
<li>Participating in standard Setting and Quality Assurance Programmes for the unit.</li>
<li>To be flexible with regards to shift rotation. </li>
</ul>
Required Knowledge, Abilities &amp; Skills:
<ul>
<li>Recognised degree in nursing</li>
<li>Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta</li>
<li>Extensive knowledge of nursing care methods and procedures</li>
<li>Knowledge of emergency care</li>
<li>Ability to effectively communicate with patients, families, and all medical and hospital staff at all levels of the organisation</li>
<li>A team player with effective communication and interpersonal skills</li>
<li>Responsible and compassionate</li>
<li>Computer literate</li>
<li>Good time management</li>
<li>Excellent organisation skills</li>
<li>Professional and friendly attitude. </li>
</ul>
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology </li>
</ul>
Join us for exceptional benefits and a positive work culture.

Saint James Hospital


At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Roles &amp; Responsibilities:

Nurses care for people who are sick, injured, convalescent or disabled. Nurses deliver individualised care to patients utilising the nursing processes of assessment, planning, intervention, implementation, and evaluation, in accordance with established nursing practice, ethics and Saint James Hospital Policies. Nurses need to monitor patients, administer medication, maintain records, consult with healthcare providers, and educate patients. Nurses collaborate with other professional healthcare disciplines to ensure safe and effective patient care delivery and achievement of the desired patient outcomes. Nurses need to interact with the patient, relatives and the multidisciplinary team whilst maintaining a high standard of professional nursing. Saint James Hospital Nurses provide care for adult medical and surgical patients, and to pediatric patients with medical and/or surgical ailments.


 - Providing bedside care for a wide variety of medical patients, including pre- and post-surgery patients.

 - Consulting and coordinating with the health care team to assess, plan, implement and evaluate patient care.

 - Assessing, implementing, planning, and evaluating nursing care plans by working collaboratively in a multidisciplinary team.

 - Recording and maintaining accurate and complete health care records including vital signs and medical information.

 - Monitoring, reporting, and recording symptoms or changes in the patients’ condition.

 - Preparing and administering medications as prescribed and record all entries of medication administration accurately.

 - Reporting any suspected adverse drug reaction immediately to the medical team and pharmacist.

 - Initiating and providing education accordingly to patients and relatives on how to manage their illness/surgery and emphasising on home care needs.

 - Accompanying specialists during ward rounds and ensure that changes in patient care are communicated to colleagues.

 - Responding immediately to lifesaving/emergency care situations.

 - Actively leading and participating in the discharge planning process.

 - Fostering a supportive and compassionate environment to care for patients and their families.

 - Establishing and maintaining good working relationships with all departments in the Hospital.

 - To be courteous and professional, with both clients, colleagues, and service providers.

 - Reporting all incidents and accidents appropriately and to write out reports accordingly and in a timely manner.

 - Abiding by Company policies and protocols, and ensuring implementation of new protocols, as required.

 - Carrying out other departmental duties as required and requested within the remit of a professional nurse.

 - Supervising and coordinating activities of the junior nursing staff/health care assistants.

 - Assisting with the induction of new staff.

 - Responsibility and accountability for own nursing practice and actions.

 - Reporting breakages and malfunctioning equipment to the Nursing Officer or the relevant department (Biomedical or Engineering).

 - Ensuring a safe hygienic environment is maintained for the benefit of patients/clients, staff, and visitors.

 - Contributing to the general management and day to day workings of the unit by being an effective member of the clinical team and supporting senior staff.

 - Maintaining and developing professional knowledge and competence. Ensuring all mandatory training is current and updated accordingly.

 - Participating in standard Setting and Quality Assurance Programmes for the unit.

 - To be flexible with regards to shift rotation.




Required Knowledge, Abilities &amp; Skills:


 - Recognised degree in nursing

 - Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta

 - Extensive knowledge of nursing care methods and procedures

 - Knowledge of emergency care

 - Ability to effectively communicate with patients, families, and all medical and hospital staff at all levels of the organisation

 - A team player with effective communication and interpersonal skills

 - Responsible and compassionate

 - Computer literate

 - Good time management

 - Excellent organisation skills

 - Professional and friendly attitude.




What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

Active

Ward Nurse

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth. 
Roles &amp; Responsibilities:
In this nursing role, you will prepare the operating room for the patient, setting up the tools and making sure the field is sterile. It is the duty of the scrub nurse to assist the surgical team by donning sterile masks, gloves and gowns as well as aid the physician by passing instruments during surgery. It is essential to maintain a high standard of nursing care. The role should be carried out in professional manner and in accordance with St James Hospital protocols and consultants&rsquo; preferences.
<ul>
<li>Ensuring all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is always maintained.</li>
<li>Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.</li>
<li>Assisting the surgeon by taking on the surgical procedures of draping instrumentation and any requirements that are expected within the role and taking part and enforcing World Health Organisation&rsquo;s &lsquo;Safe Surgical Checklist&rsquo; will be expected.</li>
<li>Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse is expected to ensure a smooth transition for the patient and ensuring medical staff orders are correctly interpreted and carried out. </li>
</ul>
Required Knowledge, Abilities &amp; Skills:
<ul>
<li>Recognised degree in nursing</li>
<li>Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta</li>
<li>Extensive knowledge of nursing care methods and procedures</li>
<li>Knowledge of emergency care</li>
<li>Ability to effectively communicate with patients, families and all medical and hospital staff</li>
<li>A team player with effective communication and interpersonal skills</li>
<li>Be responsible and compassionate</li>
<li>Possess excellent communication skills</li>
<li>Computer literate</li>
<li>Good time management</li>
<li>Excellent organisation skills</li>
<li>Professional and friendly attitude.</li>
</ul>
It is essential that the Theatre Scrub Nurse remains up to date on nursing trends and techniques whilst abiding by the company policies and protocols. It will be necessary to work in either Sliema or Zejtun as and when required whilst consistently adhering to the company&rsquo;s health and safety policy. In addition, it will be expected that the Theatre Scrub Nurse will carry out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the company from time to time. 
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology </li>
</ul>
Join us for exceptional benefits and a positive work culture.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Roles &amp; Responsibilities:

In this nursing role, you will prepare the operating room for the patient, setting up the tools and making sure the field is sterile. It is the duty of the scrub nurse to assist the surgical team by donning sterile masks, gloves and gowns as well as aid the physician by passing instruments during surgery. It is essential to maintain a high standard of nursing care. The role should be carried out in professional manner and in accordance with St James Hospital protocols and consultants’ preferences.


 - Ensuring all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is always maintained.

 - Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.

 - Assisting the surgeon by taking on the surgical procedures of draping instrumentation and any requirements that are expected within the role and taking part and enforcing World Health Organisation’s ‘Safe Surgical Checklist’ will be expected.

 - Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse is expected to ensure a smooth transition for the patient and ensuring medical staff orders are correctly interpreted and carried out.




Required Knowledge, Abilities &amp; Skills:


 - Recognised degree in nursing

 - Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta

 - Extensive knowledge of nursing care methods and procedures

 - Knowledge of emergency care

 - Ability to effectively communicate with patients, families and all medical and hospital staff

 - A team player with effective communication and interpersonal skills

 - Be responsible and compassionate

 - Possess excellent communication skills

 - Computer literate

 - Good time management

 - Excellent organisation skills

 - Professional and friendly attitude.


It is essential that the Theatre Scrub Nurse remains up to date on nursing trends and techniques whilst abiding by the company policies and protocols. It will be necessary to work in either Sliema or Zejtun as and when required whilst consistently adhering to the company’s health and safety policy. In addition, it will be expected that the Theatre Scrub Nurse will carry out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the company from time to time.



What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

Orthopaedic Scrub Nurse

Ward Nurse 

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&nbsp;

Job Summary
As a Receptionist, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.

Responsibilities
<ul>
<li>Creating a &ldquo;real sense of welcome and best wishes on departure&rdquo; with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.</li>
<li>Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.</li>
<li>Receiving payments for miscellaneous services and other associated hospital billings.</li>
<li>Monitoring the &ldquo;Today Patient List&rdquo; daily and referring for collection any unpaid bills for that day.</li>
<li>Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.</li>
<li>Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.</li>
<li>Answering and screening all incoming telephone calls and actioning or re-directing appropriately.</li>
<li>Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.</li>
<li>Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.</li>
<li>Ensuring that the Customer Care Agent job description is executed daily in practice.</li>
<li>Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital.The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.</li>
</ul>

Qualifications
<ul>
<li>Multi-tasking.</li>
<li>Excellent telephone manner and communication skills, both interdepartmental and intra departmental.</li>
<li>Able to prioritise.</li>
<li>Time management skills.</li>
<li>Excellent organisation skills.</li>
<li>Sharp eye for and attention to detail.</li>
<li>Be professional at all times.</li>
<li>Able to work under pressure.</li>
<li>Proficient in the use of Microsoft processes.</li>
</ul>

What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>State-of-the-art equipment and technology</li>
</ul>

Join us for exceptional benefits and a positive work culture.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.




Job Summary

As a Receptionist, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.



Responsibilities


 - Creating a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.

 - Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.

 - Receiving payments for miscellaneous services and other associated hospital billings.

 - Monitoring the “Today Patient List” daily and referring for collection any unpaid bills for that day.

 - Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.

 - Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.

 - Answering and screening all incoming telephone calls and actioning or re-directing appropriately.

 - Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.

 - Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.

 - Ensuring that the Customer Care Agent job description is executed daily in practice.

 - Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital.The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.




Qualifications


 - Multi-tasking.

 - Excellent telephone manner and communication skills, both interdepartmental and intra departmental.

 - Able to prioritise.

 - Time management skills.

 - Excellent organisation skills.

 - Sharp eye for and attention to detail.

 - Be professional at all times.

 - Able to work under pressure.

 - Proficient in the use of Microsoft processes.




What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

Receptionist (Part Time Casual)

Latest jobs

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth. 
Job Summary:
Saint James Hospital is seeking a dedicated ECG Technician to join its Cardiac Unit on a full-time basis. The successful candidate will play a key role in supporting cardiologists during outpatient clinics and cardiac investigations, performing essential diagnostic tests and pre-consultation assessments for patients with suspected or established cardiac conditions. 
Responsibilities:
<ul>
<li>Support cardiologists during cardiac outpatient clinics and diagnostic sessions</li>
</ul>
Perform pre-consultation assessments, including:
<ul>
<li>Resting ECGs</li>
<li>Phlebotomy and blood sampling related to cardiac investigations</li>
</ul>
Conduct and manage cardiac diagnostic tests, including:
<ul>
<li>Holter monitoring</li>
<li>Stress ECG / Exercise Tolerance Tests (ETT)</li>
<li>24-hour ambulatory blood pressure (BP) monitoring</li>
<li>Prepare patients for investigations, explaining procedures clearly and reassuringly</li>
<li>Ensure accurate recording, storage, and preliminary checking of test results</li>
<li>Maintain and calibrate ECG and monitoring equipment, reporting faults when necessary</li>
<li>Adhere to hospital policies, infection control standards, and patient confidentiality requirements</li>
<li>Assist with patient flow and scheduling within the cardiac clinic</li>
<li>Perform other ECG technician&ndash;related duties as required by the Cardiac Unit. </li>
</ul>
Qualifications
<ul>
<li>Recognised qualification in ECG Technology, Cardiac Physiology, or a related healthcare field</li>
<li>Proven experience performing ECGs and ambulatory cardiac monitoring</li>
<li>Phlebotomy certification or experience (or willingness to undergo training)</li>
<li>Familiarity with stress testing and Holter analysis systems</li>
<li>Previous experience working in a hospital or cardiac clinic environment is preferred. </li>
</ul>
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology</li>
</ul>


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Job Summary:

Saint James Hospital is seeking a dedicated ECG Technician to join its Cardiac Unit on a full-time basis. The successful candidate will play a key role in supporting cardiologists during outpatient clinics and cardiac investigations, performing essential diagnostic tests and pre-consultation assessments for patients with suspected or established cardiac conditions.



Responsibilities:


 - Support cardiologists during cardiac outpatient clinics and diagnostic sessions


Perform pre-consultation assessments, including:


 - Resting ECGs

 - Phlebotomy and blood sampling related to cardiac investigations


Conduct and manage cardiac diagnostic tests, including:


 - Holter monitoring

 - Stress ECG / Exercise Tolerance Tests (ETT)

 - 24-hour ambulatory blood pressure (BP) monitoring

 - Prepare patients for investigations, explaining procedures clearly and reassuringly

 - Ensure accurate recording, storage, and preliminary checking of test results

 - Maintain and calibrate ECG and monitoring equipment, reporting faults when necessary

 - Adhere to hospital policies, infection control standards, and patient confidentiality requirements

 - Assist with patient flow and scheduling within the cardiac clinic

 - Perform other ECG technician–related duties as required by the Cardiac Unit.




Qualifications


 - Recognised qualification in ECG Technology, Cardiac Physiology, or a related healthcare field

 - Proven experience performing ECGs and ambulatory cardiac monitoring

 - Phlebotomy certification or experience (or willingness to undergo training)

 - Familiarity with stress testing and Holter analysis systems

 - Previous experience working in a hospital or cardiac clinic environment is preferred.




What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology


ECG Technician

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Job Summary:
The Deputy Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office department. This individual assists the Front Office Manager in overseeing daily activities, managing staff and delivering exceptional guest experiences. The role requires a hands on leader with a strong focus on customer service, team management and operational excellence.

Responsibilities:
<ul>
<li>Supervise daily front office operations at reception and ensure all front office activities are performed efficiently and in accordance with established policies and procedures.</li>
<li>Act as the primary point of contact for resolving patient issues, complaints, or requests promptly and professionally.</li>
<li>Support the recruitment, selection of new front office staff, ensuring a smooth transition into the department.</li>
<li>Provide structured onboarding and training to new recruits to ensure a smooth integration into front office operations.</li>
<li>Deliver ongoing training and refresher sessions to existing staff to maintain high service standards and ensure they are updated on policies, procedures and systems.</li>
<li>Schedule and manage team shifts to ensure adequate coverage at all times.</li>
<li>Motivate and mentor team members to provide exceptional service and achieve departmental goals.</li>
<li>Conduct regular performance reviews and provide constructive feedback to staff and manager.</li>
<li>Responsible when the manager is not available.</li>
<li>To discuss with FOH manager before taking decisions.</li>
<li>Ensure accurate billing, credit handling and cash transactions at the front desk.</li>
<li>Generate and analyze monthly departmental reports.</li>
<li>Communicate effectively with team members and senior management to align on objectives and resolve challenges.</li>
<li>Act as a liaison between the front office and other departments to ensure coordinated operations.</li>
<li>Participate in departmental meetings and contribute to strategic planning initiatives.</li>
</ul>

Qualifications
<ul>
<li>Proven experience in front office operations</li>
<li>Strong knowledge of hospitality management systems</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to lead, motivate and develop a diverse team.</li>
<li>Strong problem solving and decision-making abilities</li>
<li>Flexibility to work various shifts, including weekends and holidays</li>
</ul>

What&rsquo;s in it for you
Internal training programs and skill development initiatives
Support with training and professional development
Employee referral bonus incentive
Complimentary daily Lunch
Staff and family discounts on hospital services and fees
Staff Discounts on products and services from our subsidiaries
State-of-the-art equipment and technology


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Job Summary:

The Deputy Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office department. This individual assists the Front Office Manager in overseeing daily activities, managing staff and delivering exceptional guest experiences. The role requires a hands on leader with a strong focus on customer service, team management and operational excellence.



Responsibilities:


 - Supervise daily front office operations at reception and ensure all front office activities are performed efficiently and in accordance with established policies and procedures.

 - Act as the primary point of contact for resolving patient issues, complaints, or requests promptly and professionally.

 - Support the recruitment, selection of new front office staff, ensuring a smooth transition into the department.

 - Provide structured onboarding and training to new recruits to ensure a smooth integration into front office operations.

 - Deliver ongoing training and refresher sessions to existing staff to maintain high service standards and ensure they are updated on policies, procedures and systems.

 - Schedule and manage team shifts to ensure adequate coverage at all times.

 - Motivate and mentor team members to provide exceptional service and achieve departmental goals.

 - Conduct regular performance reviews and provide constructive feedback to staff and manager.

 - Responsible when the manager is not available.

 - To discuss with FOH manager before taking decisions.

 - Ensure accurate billing, credit handling and cash transactions at the front desk.

 - Generate and analyze monthly departmental reports.

 - Communicate effectively with team members and senior management to align on objectives and resolve challenges.

 - Act as a liaison between the front office and other departments to ensure coordinated operations.

 - Participate in departmental meetings and contribute to strategic planning initiatives.




Qualifications


 - Proven experience in front office operations

 - Strong knowledge of hospitality management systems

 - Excellent interpersonal and communication skills

 - Ability to lead, motivate and develop a diverse team.

 - Strong problem solving and decision-making abilities

 - Flexibility to work various shifts, including weekends and holidays




What’s in it for you

Internal training programs and skill development initiatives

Support with training and professional development

Employee referral bonus incentive

Complimentary daily Lunch

Staff and family discounts on hospital services and fees

Staff Discounts on products and services from our subsidiaries

State-of-the-art equipment and technology

 Deputy Front Office Manager

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth. 
Job Summary:
As a Customer Care Agent, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed. 
Responsibilities
<ul>
<li>Create a real sense of welcome and best wishes on departure with all patients, families, visitors, and consultants by greeting customers in a friendly and professional manner at all times.</li>
<li>Be familiar with prices and policies and be responsible for patient invoicing, payments, and disbursement.</li>
<li>Receive payments for miscellaneous services and hospital billings.</li>
<li>Monitor the 'Today Patient List' daily and refer for collection any unpaid bills.</li>
<li>Reconcile agent cash float on completion of each shift and deposit accordingly.</li>
<li>Accurately register all patients arriving for appointments, ensuring details are correct and updated.</li>
<li>Answer and screen incoming telephone calls, actioning or redirecting appropriately.</li>
<li>Keeping and Replying to the mobile phone provided by the Companyon him/herself at all times</li>
<li>Maintain and record patient notifications and messages in an organised manner for future handover.</li>
<li>Thank clients and visitors for using services and request feedback on their experience.</li>
<li>Establish and maintain good communication with patients, visitors, and staff.</li>
<li>Admit and discharge patients through the hospital information system accurately.</li>
<li>Liaise with local and foreign insurance companies regarding admission clarifications and direct settlements, and also with the appropriate members of staff in case of emergencies</li>
<li>Carry out Reception and Liaison Office duties as required.</li>
<li>Follow and adhere to Data Protection and Hospital policies at all times.</li>
<li>Undertake additional duties as assigned by the immediate supervisor or management. </li>
</ul>
Required Skills and Attributes
<ul>
<li>Multi-tasking and flexibility.</li>
<li>Excellent telephone manner and communication skills (both interdepartmental and intra-departmental).</li>
<li>Ability to prioritise and manage time effectively.</li>
<li>Excellent organisation skills and sharp attention to detail.</li>
<li>Professional attitude at all times and ability to work under pressure.</li>
<li>Proficient in the use of Microsoft Suite and hospital information systems.</li>
<li>Display a confident, warm, and caring approach to patient interaction.</li>
<li>Ensure strong communication, and patient name use are constantly maintained.</li>
<li>Exercise a flexible approach to time management and prioritisation of patient requirements. </li>
</ul>
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology </li>
</ul>
Join us for exceptional benefits and a positive work culture.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Job Summary:

As a Customer Care Agent, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.



Responsibilities


 - Create a real sense of welcome and best wishes on departure with all patients, families, visitors, and consultants by greeting customers in a friendly and professional manner at all times.

 - Be familiar with prices and policies and be responsible for patient invoicing, payments, and disbursement.

 - Receive payments for miscellaneous services and hospital billings.

 - Monitor the 'Today Patient List' daily and refer for collection any unpaid bills.

 - Reconcile agent cash float on completion of each shift and deposit accordingly.

 - Accurately register all patients arriving for appointments, ensuring details are correct and updated.

 - Answer and screen incoming telephone calls, actioning or redirecting appropriately.

 - Keeping and Replying to the mobile phone provided by the Companyon him/herself at all times

 - Maintain and record patient notifications and messages in an organised manner for future handover.

 - Thank clients and visitors for using services and request feedback on their experience.

 - Establish and maintain good communication with patients, visitors, and staff.

 - Admit and discharge patients through the hospital information system accurately.

 - Liaise with local and foreign insurance companies regarding admission clarifications and direct settlements, and also with the appropriate members of staff in case of emergencies

 - Carry out Reception and Liaison Office duties as required.

 - Follow and adhere to Data Protection and Hospital policies at all times.

 - Undertake additional duties as assigned by the immediate supervisor or management.




Required Skills and Attributes


 - Multi-tasking and flexibility.

 - Excellent telephone manner and communication skills (both interdepartmental and intra-departmental).

 - Ability to prioritise and manage time effectively.

 - Excellent organisation skills and sharp attention to detail.

 - Professional attitude at all times and ability to work under pressure.

 - Proficient in the use of Microsoft Suite and hospital information systems.

 - Display a confident, warm, and caring approach to patient interaction.

 - Ensure strong communication, and patient name use are constantly maintained.

 - Exercise a flexible approach to time management and prioritisation of patient requirements.




What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

Receptionist

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.
Roles &amp; Responsibilities:
The health care assistant assists the nursing team on the wards to provide exemplary care in a variety of hospital settings.
<ul>
<li>Undertake routine tasks related to individual&rsquo;s health and well-being.</li>
<li>Assist in the delivery of care to meet individuals&rsquo; health and wellbeing needs</li>
<li>Establish and maintain communication with people on routine care matters</li>
<li>Contribute to own personal development</li>
<li>Assist in maintaining own and others&rsquo; health and safety and security</li>
<li>Assist in maintaining and developing services</li>
<li>Ensure own actions help to maintain quality</li>
<li>Ensure own actions support equality, diversity and rights</li>
<li>Routine tasks related to the individual&rsquo;s health and well being</li>
<li>Correctly undertakes assessment tasks* that have been delegated in relation to the specific individual as agreed with the Head of Department</li>
<li>Obtain consent from individuals before starting the tasks/activities*</li>
<li>Washing and other personal hygiene activities such as bathing</li>
<li>Contribute to the management of client continence</li>
<li>Assisting patients during moving and handling</li>
<li>Assisting patients to mobilise and or achieve physical comfort</li>
<li>Assisting patients to eat and drink</li>
<li>Feeding a patient via naso-gastric tube</li>
<li>Contribute to the care of the deceased</li>
<li>Supply and maintain equipment</li>
<li>Receive, transmit, store and retrieve information</li>
<li>Contribute to the effectiveness of work teams</li>
<li>Undertake basic observations of patients&rsquo; &lsquo;vital signs&rsquo;*</li>
<li>Antiseptic Technique</li>
<li>Bandaging</li>
<li>Care of Sluice / Kitchen</li>
<li>Collection of blood results/X-rays</li>
<li>Emptying of urine bag</li>
<li>Feeding a patient via naso-gastric tube</li>
<li>Neurological observations</li>
<li>Oxygen therapy &ndash; via face mask, nasal prongs</li>
<li>Preparing files for operations and rooms</li>
<li>Providing catheter care</li>
<li>Specimen collection</li>
<li>Stores order/input in computer</li>
<li>Topping up of treatment/patients&rsquo; room/tidying up linen trolley  </li>
</ul>
Other responsibilites:
<ul>
<li>Obtain consent from patients before starting the care programme</li>
<li>Respect patients&rsquo; privacy, dignity, wishes and beliefs and minimise any necessary discomfort</li>
<li>Prepare patient, self, equipment and materials appropriately for the activity* to be undertaken</li>
<li>Supports patients throughout encouraging them to promote their own health and well being</li>
<li>Undertake tasks/activities* as delegated and taught for that specific patient working within level of competence (e.g.: escort the patient to any other department as instructed by nursing staff)</li>
<li>Priorities attention to patients, alerting the team when there are changes in the individuals&rsquo; health and wellbeing or any possible risks  </li>
</ul>
Required Knowledge, Abilities &amp; Skills:
<ul>
<li>Adaptability and flexibility</li>
<li>Attention to detail</li>
<li>Initiative and problem-solving</li>
<li>Communication and interpersonal skills</li>
</ul>
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology</li>
</ul>
Join us for exceptional benefits and a positive work culture.


At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Roles &amp; Responsibilities:

The health care assistant assists the nursing team on the wards to provide exemplary care in a variety of hospital settings.


 - Undertake routine tasks related to individual’s health and well-being.

 - Assist in the delivery of care to meet individuals’ health and wellbeing needs

 - Establish and maintain communication with people on routine care matters

 - Contribute to own personal development

 - Assist in maintaining own and others’ health and safety and security

 - Assist in maintaining and developing services

 - Ensure own actions help to maintain quality

 - Ensure own actions support equality, diversity and rights

 - Routine tasks related to the individual’s health and well being

 - Correctly undertakes assessment tasks* that have been delegated in relation to the specific individual as agreed with the Head of Department

 - Obtain consent from individuals before starting the tasks/activities*

 - Washing and other personal hygiene activities such as bathing

 - Contribute to the management of client continence

 - Assisting patients during moving and handling

 - Assisting patients to mobilise and or achieve physical comfort

 - Assisting patients to eat and drink

 - Feeding a patient via naso-gastric tube

 - Contribute to the care of the deceased

 - Supply and maintain equipment

 - Receive, transmit, store and retrieve information

 - Contribute to the effectiveness of work teams

 - Undertake basic observations of patients’ ‘vital signs’*

 - Antiseptic Technique

 - Bandaging

 - Care of Sluice / Kitchen

 - Collection of blood results/X-rays

 - Emptying of urine bag

 - Feeding a patient via naso-gastric tube

 - Neurological observations

 - Oxygen therapy – via face mask, nasal prongs

 - Preparing files for operations and rooms

 - Providing catheter care

 - Specimen collection

 - Stores order/input in computer

 - Topping up of treatment/patients’ room/tidying up linen trolley




Other responsibilites:


 - Obtain consent from patients before starting the care programme

 - Respect patients’ privacy, dignity, wishes and beliefs and minimise any necessary discomfort

 - Prepare patient, self, equipment and materials appropriately for the activity* to be undertaken

 - Supports patients throughout encouraging them to promote their own health and well being

 - Undertake tasks/activities* as delegated and taught for that specific patient working within level of competence (e.g.: escort the patient to any other department as instructed by nursing staff)

 - Priorities attention to patients, alerting the team when there are changes in the individuals’ health and wellbeing or any possible risks




Required Knowledge, Abilities &amp; Skills:


 - Adaptability and flexibility

 - Attention to detail

 - Initiative and problem-solving

 - Communication and interpersonal skills


What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology


Join us for exceptional benefits and a positive work culture.