The leading name in private healthcare in Malta.

At Saint James Hospital Group, we have over 25 years of experience in the healthcare sector. We have earned a reputation for excellence and innovation, backed by the latest state-of-the-art technology and staffed by highly-qualified professional personnel.

We are the natural choice when seeking private medical treatment, not simply because we have the experience to meet your expectations, but also because we house the very best in modern technology – and the island’s most renowned consultants and health professionals.

Our Mission:

To constantly deliver high-quality healthcare services within the community, in a safe and caring environment backed by modern technology and skilled professional staff.

Our Vision:

To continually improve our services and facilities by investing in the latest technology, employing the highest level of medical specialists and maintaining a dynamic and motivated workforce which has become the flagship of our group.

Core Values:

Passion for excellence
Mutual Respect
Personal Responsibility
Teamwork

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About This Job
About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.
Roles &amp; Responsibilities:
The CSSD Technician is a medical support worker who assists in the sterilization and preparation of equipment and instruments, such as surgical tools. The CSSD Technician must follow established guidelines in the process of decontamination and sterilization.
<ul>
<li>Operating and monitoring steam autoclaves, sonic washers and other sterilizing equipment.&nbsp;</li>
<li>Demonstrating proper handling of contaminated instruments paying attention to detail in cleaning sorting and inspection.&nbsp;</li>
<li>Inspecting and replacing missing or damaged instruments.&nbsp;</li>
<li>Cleaning sterilizing equipment.&nbsp;</li>
<li>Assisting in organizing surgical instrument trays.&nbsp;</li>
<li>Recording sterilizer test results.&nbsp;</li>
<li>Restocking supplies of items such as swabs, linen, and other consumables.&nbsp;</li>
<li>Ensuring that records are updated accurately and as required.&nbsp;</li>
<li>Collecting and delivering items prior to or after decontamination / sterilization.&nbsp;</li>
<li>Reporting any breakages or faulty equipment ensuring the department functions safely and efficiently.&nbsp;</li>
<li>Following the protocol for repair or replacement of instruments that are not functioning properly.&nbsp;</li>
<li>Carrying out the necessary checks at the end of shift to ensure that all machinery is switched off and all equipment for theatres has been dispatched and that all doors are secured before leaving the department.&nbsp;</li>
<li>Undertaking tasks with a minimum level of supervision and referring to immediate supervisor when guidance is needed.&nbsp;</li>
<li>Adhering to Health &amp; Safety policies, company and departmental policies and statutory regulations.&nbsp;</li>
<li>Performing other duties within the capability of the individual as and when requested by immediate supervisor.&nbsp;</li>
</ul>
Required Knowledge, Abilities &amp; Skills:
The CSSD Technician is required to have a thorough knowledge of the decontamination and sterilization processes. Training and competence assessment will be carried out in-house by the respective Head of Department and/or colleagues.
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology</li>
</ul>
Join us for exceptional benefits and a positive work culture.

Saint James Hospital


About This Job

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Roles &amp; Responsibilities:

The CSSD Technician is a medical support worker who assists in the sterilization and preparation of equipment and instruments, such as surgical tools. The CSSD Technician must follow established guidelines in the process of decontamination and sterilization.


 - Operating and monitoring steam autoclaves, sonic washers and other sterilizing equipment.


 - Demonstrating proper handling of contaminated instruments paying attention to detail in cleaning sorting and inspection.


 - Inspecting and replacing missing or damaged instruments.


 - Cleaning sterilizing equipment.


 - Assisting in organizing surgical instrument trays.


 - Recording sterilizer test results.


 - Restocking supplies of items such as swabs, linen, and other consumables.


 - Ensuring that records are updated accurately and as required.


 - Collecting and delivering items prior to or after decontamination / sterilization.


 - Reporting any breakages or faulty equipment ensuring the department functions safely and efficiently.


 - Following the protocol for repair or replacement of instruments that are not functioning properly.


 - Carrying out the necessary checks at the end of shift to ensure that all machinery is switched off and all equipment for theatres has been dispatched and that all doors are secured before leaving the department.


 - Undertaking tasks with a minimum level of supervision and referring to immediate supervisor when guidance is needed.


 - Adhering to Health &amp; Safety policies, company and departmental policies and statutory regulations.


 - Performing other duties within the capability of the individual as and when requested by immediate supervisor.



Required Knowledge, Abilities &amp; Skills:

The CSSD Technician is required to have a thorough knowledge of the decontamination and sterilization processes. Training and competence assessment will be carried out in-house by the respective Head of Department and/or colleagues.

What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology


Join us for exceptional benefits and a positive work culture.

Active

CSSD Technician

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth. 
Roles &amp; Responsibilities:
In this nursing role, you will prepare the operating room for the patient, setting up the tools and making sure the field is sterile. It is the duty of the scrub nurse to assist the surgical team by donning sterile masks, gloves and gowns as well as aid the physician by passing instruments during surgery. It is essential to maintain a high standard of nursing care. The role should be carried out in professional manner and in accordance with St James Hospital protocols and consultants&rsquo; preferences.
<ul>
<li>Ensuring all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is always maintained.</li>
<li>Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.</li>
<li>Assisting the surgeon by taking on the surgical procedures of draping instrumentation and any requirements that are expected within the role and taking part and enforcing World Health Organisation&rsquo;s &lsquo;Safe Surgical Checklist&rsquo; will be expected.</li>
<li>Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse is expected to ensure a smooth transition for the patient and ensuring medical staff orders are correctly interpreted and carried out. </li>
</ul>
Required Knowledge, Abilities &amp; Skills:
<ul>
<li>Recognised degree in nursing</li>
<li>Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta</li>
<li>Extensive knowledge of nursing care methods and procedures</li>
<li>Knowledge of emergency care</li>
<li>Ability to effectively communicate with patients, families and all medical and hospital staff</li>
<li>A team player with effective communication and interpersonal skills</li>
<li>Be responsible and compassionate</li>
<li>Possess excellent communication skills</li>
<li>Computer literate</li>
<li>Good time management</li>
<li>Excellent organisation skills</li>
<li>Professional and friendly attitude.</li>
</ul>
It is essential that the Theatre Scrub Nurse remains up to date on nursing trends and techniques whilst abiding by the company policies and protocols. It will be necessary to work in either Sliema or Zejtun as and when required whilst consistently adhering to the company&rsquo;s health and safety policy. In addition, it will be expected that the Theatre Scrub Nurse will carry out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the company from time to time. 
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology </li>
</ul>
Join us for exceptional benefits and a positive work culture.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Roles &amp; Responsibilities:

In this nursing role, you will prepare the operating room for the patient, setting up the tools and making sure the field is sterile. It is the duty of the scrub nurse to assist the surgical team by donning sterile masks, gloves and gowns as well as aid the physician by passing instruments during surgery. It is essential to maintain a high standard of nursing care. The role should be carried out in professional manner and in accordance with St James Hospital protocols and consultants’ preferences.


 - Ensuring all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is always maintained.

 - Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.

 - Assisting the surgeon by taking on the surgical procedures of draping instrumentation and any requirements that are expected within the role and taking part and enforcing World Health Organisation’s ‘Safe Surgical Checklist’ will be expected.

 - Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse is expected to ensure a smooth transition for the patient and ensuring medical staff orders are correctly interpreted and carried out.




Required Knowledge, Abilities &amp; Skills:


 - Recognised degree in nursing

 - Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta

 - Extensive knowledge of nursing care methods and procedures

 - Knowledge of emergency care

 - Ability to effectively communicate with patients, families and all medical and hospital staff

 - A team player with effective communication and interpersonal skills

 - Be responsible and compassionate

 - Possess excellent communication skills

 - Computer literate

 - Good time management

 - Excellent organisation skills

 - Professional and friendly attitude.


It is essential that the Theatre Scrub Nurse remains up to date on nursing trends and techniques whilst abiding by the company policies and protocols. It will be necessary to work in either Sliema or Zejtun as and when required whilst consistently adhering to the company’s health and safety policy. In addition, it will be expected that the Theatre Scrub Nurse will carry out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the company from time to time.



What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

Orthopaedic Scrub Nurse

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Roles &amp; Responsibilities:
<ul>
<li>Diagnose common ailments and medical conditions, including upper respiratory tract infections.</li>
<li>Recommend and undertake appropriate treatments, interventions and procedures, including topical, oral, intravenous and intramuscular medication administration.</li>
<li>Provide clinical interventions including prescribing, counselling, psychological support, advice and patient education.</li>
<li>Refer patients for diagnostic, therapeutic and support services, prioritising internal referrals within the Saint James Hospital Group.</li>
<li>Use Group systems for booking diagnostic tests, referrals and other clinical services.</li>
<li>Collect blood, tissue and fluid samples and take swabs for laboratory analysis.</li>
<li>Interpret diagnostic tests, medical records, reports and examination findings to support diagnosis and treatment.</li>
<li>Explain procedures, test results and prescribed treatments, while addressing patients&rsquo; concerns.</li>
<li>Monitor and follow up patients&rsquo; conditions, reviewing and adjusting management plans as required.</li>
<li>Conduct medical assessments for insurance, work permit, residence and citizenship applications, ensuring compliance with relevant guidelines and accurate documentation.</li>
<li>Conduct evidence-based screening, risk assessments and early detection of illness, disease and disability.</li>
<li>Initiate and participate in health screening programmes organised by Saint James Hospital Group.</li>
<li>Work with public health providers on the prevention and control of communicable diseases and report to relevant authorities.</li>
<li>Provide ongoing care and support for patients with chronic and terminal conditions, linking with appropriate healthcare providers where required.</li>
<li>Promote health and wellbeing through health education, counselling and disease prevention initiatives.</li>
<li>Advise patients and community members on diet, physical activity, hygiene and healthy lifestyle choices.</li>
<li>Participate in the planning, implementation and administration of health programmes and standards across Saint James hospitals, clinics and external organisations.</li>
<li>Support the introduction and delivery of new services, including workplace GP services and home visits.</li>
</ul>

Requirements:
<ul>
<li>Registered with the Malta Medical Council.</li>
<li>Excellent oral and written communication and interpersonal skills.</li>
<li>Ability to work independently, accurately, and effectively under pressure.</li>
<li>Strong initiative, self-motivation, and organisational skills.</li>
<li>Commitment to continuing professional development and maintaining competence.</li>
<li>Ability to work collaboratively as part of the Saint James Hospital Group healthcare team.</li>
</ul>

What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives</li>
<li>Support with training and professional development</li>
<li>Employee referral bonus incentive</li>
<li>Complimentary daily Lunch</li>
<li>Staff and family discounts on hospital services and fees</li>
<li>Staff Discounts on products and services from our subsidiaries</li>
<li>State-of-the-art equipment and technology</li>
</ul>

Join us for exceptional benefits and a positive work culture.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Roles &amp; Responsibilities:


 - Diagnose common ailments and medical conditions, including upper respiratory tract infections.

 - Recommend and undertake appropriate treatments, interventions and procedures, including topical, oral, intravenous and intramuscular medication administration.

 - Provide clinical interventions including prescribing, counselling, psychological support, advice and patient education.

 - Refer patients for diagnostic, therapeutic and support services, prioritising internal referrals within the Saint James Hospital Group.

 - Use Group systems for booking diagnostic tests, referrals and other clinical services.

 - Collect blood, tissue and fluid samples and take swabs for laboratory analysis.

 - Interpret diagnostic tests, medical records, reports and examination findings to support diagnosis and treatment.

 - Explain procedures, test results and prescribed treatments, while addressing patients’ concerns.

 - Monitor and follow up patients’ conditions, reviewing and adjusting management plans as required.

 - Conduct medical assessments for insurance, work permit, residence and citizenship applications, ensuring compliance with relevant guidelines and accurate documentation.

 - Conduct evidence-based screening, risk assessments and early detection of illness, disease and disability.

 - Initiate and participate in health screening programmes organised by Saint James Hospital Group.

 - Work with public health providers on the prevention and control of communicable diseases and report to relevant authorities.

 - Provide ongoing care and support for patients with chronic and terminal conditions, linking with appropriate healthcare providers where required.

 - Promote health and wellbeing through health education, counselling and disease prevention initiatives.

 - Advise patients and community members on diet, physical activity, hygiene and healthy lifestyle choices.

 - Participate in the planning, implementation and administration of health programmes and standards across Saint James hospitals, clinics and external organisations.

 - Support the introduction and delivery of new services, including workplace GP services and home visits.




Requirements:


 - Registered with the Malta Medical Council.

 - Excellent oral and written communication and interpersonal skills.

 - Ability to work independently, accurately, and effectively under pressure.

 - Strong initiative, self-motivation, and organisational skills.

 - Commitment to continuing professional development and maintaining competence.

 - Ability to work collaboratively as part of the Saint James Hospital Group healthcare team.




What’s in it for you


 - Internal training programs and skill development initiatives

 - Support with training and professional development

 - Employee referral bonus incentive

 - Complimentary daily Lunch

 - Staff and family discounts on hospital services and fees

 - Staff Discounts on products and services from our subsidiaries

 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

General Practitioner

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.
Roles &amp; Responsibilities:
The Pre-Operative Nurse is responsible for delivering safe, high- quality and compassionate nursing care. The role involves carrying out patient assessments, investigations and documentation, and must ensure that patients are optimally prepared for their procedure or surgery.
<ul>
<li>Carry out pre-operative assessments for patients attending the clinic, in line with established hospital policies and procedures.&nbsp;</li>
<li>Perform clinical observations and clerking as required.&nbsp;</li>
<li>Taking blood of pre-operative patients, as per requirements.&nbsp;</li>
<li>Performing pre-operative ECGs.&nbsp;</li>
<li>Providing patients with the required pre-operative information- fasting guidelines, medication guidance and basic post-operative care&nbsp;</li>
<li>Liaising with planned surgery anaesthetists and surgeons, as and when required.&nbsp;</li>
<li>Liaising with colleagues to ensure that the pre-operative clinic runs a smooth and effective process.&nbsp;</li>
<li>Completing and saving all required documentation electronically, using the hospital&rsquo;s digital systems.&nbsp;</li>
<li>Acting as an exemplary role model who leads by example in regard to professional attitudes, conduct, and appearance and with regard to the Hospital Service Standards.&nbsp;</li>
<li>Actively participating in the development of unit projects, encouraging innovation and creativity&nbsp;</li>
<li>Ensuring that any complaints are dealt with professionally, in a timely manner and according to Hospital policy.&nbsp;</li>
<li>Any other tasks required for the Pre-Operative Clinic to run smoothly.&nbsp;</li>
<li>Maintaining and enhancing own knowledge through mandatory training, continuing education, training and research activities.&nbsp;</li>
<li>Being competent in resuscitation skills, including defibrillation and basic airway management.&nbsp;</li>
<li>Using the highest level of interpersonal communication skills to break down barriers and develop interprofessional collaborative working relationships with staff hospital-wide.&nbsp;</li>
<li>Holding regular meetings with the Head of Nursing to develop a strategy which addresses identified areas for improvement and acting as a change agent while implementing the necessary changes.&nbsp;</li>
<li>Attend team meetings to addresses identified areas for improvement, discuss ideas for change and possible ways for implementation.&nbsp;</li>
<li>Participate in ongoing education to maintain and enhance clinical competence.&nbsp;</li>
<li>Demonstrate knowledge of current evidence-based practice relevant to pre-operative nursing.&nbsp;</li>
<li>Contribute to orientation and support to new team members, promoting a positive learning environment.&nbsp;</li>
<li>Communicate clearly and effectively to patients, relatives and all members of the multidisciplinary team.&nbsp;</li>
<li>Handle all patients queries and concerns and escalating when appropriate.&nbsp;</li>
<li>Communicate effectively to other team members to ensure patient continuity of care.&nbsp;</li>
<li>Build a professional relationship with surgeons and anaesthetist.&nbsp;</li>
</ul>
Requirements:
<ul>
<li>Must be graduated in Nursing and possess current licensure with the Malta Council for Nurses and Midwives.&nbsp;</li>
<li>Must communicate effectively with patients, relatives, colleagues and specialists.&nbsp;</li>
<li>Must possess excellent observation and critical skills.&nbsp;</li>
<li>Must be assertive and be able to make autonomous and effective decisions.&nbsp;</li>
<li>Must be organised.&nbsp;</li>
<li>Must have experience in surgical / acute nursing care and/ or anaesthesia.&nbsp;</li>
<li>Must be organised, proactive and able to work effectively independently.&nbsp;</li>
<li>Must have a high level of computer literacy and digital competence.&nbsp;</li>
<li>Must be competent in venepuncture and ECG recording.&nbsp;</li>
</ul>
&nbsp;What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives&nbsp;</li>
<li>Support with training and professional development&nbsp;</li>
<li>Employee referral bonus incentive&nbsp;</li>
<li>Complimentary daily Lunch&nbsp;</li>
<li>Staff and family discounts on hospital services and fees&nbsp;</li>
<li>Staff Discounts on products and services from our subsidiaries&nbsp;</li>
<li>State-of-the-art equipment and technology&nbsp;</li>
</ul>
&nbsp;Join us for exceptional benefits and a positive work culture.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Roles &amp; Responsibilities:

The Pre-Operative Nurse is responsible for delivering safe, high- quality and compassionate nursing care. The role involves carrying out patient assessments, investigations and documentation, and must ensure that patients are optimally prepared for their procedure or surgery.


 - Carry out pre-operative assessments for patients attending the clinic, in line with established hospital policies and procedures.


 - Perform clinical observations and clerking as required.


 - Taking blood of pre-operative patients, as per requirements.


 - Performing pre-operative ECGs.


 - Providing patients with the required pre-operative information- fasting guidelines, medication guidance and basic post-operative care


 - Liaising with planned surgery anaesthetists and surgeons, as and when required.


 - Liaising with colleagues to ensure that the pre-operative clinic runs a smooth and effective process.


 - Completing and saving all required documentation electronically, using the hospital’s digital systems.


 - Acting as an exemplary role model who leads by example in regard to professional attitudes, conduct, and appearance and with regard to the Hospital Service Standards.


 - Actively participating in the development of unit projects, encouraging innovation and creativity


 - Ensuring that any complaints are dealt with professionally, in a timely manner and according to Hospital policy.


 - Any other tasks required for the Pre-Operative Clinic to run smoothly.


 - Maintaining and enhancing own knowledge through mandatory training, continuing education, training and research activities.


 - Being competent in resuscitation skills, including defibrillation and basic airway management.


 - Using the highest level of interpersonal communication skills to break down barriers and develop interprofessional collaborative working relationships with staff hospital-wide.


 - Holding regular meetings with the Head of Nursing to develop a strategy which addresses identified areas for improvement and acting as a change agent while implementing the necessary changes.


 - Attend team meetings to addresses identified areas for improvement, discuss ideas for change and possible ways for implementation.


 - Participate in ongoing education to maintain and enhance clinical competence.


 - Demonstrate knowledge of current evidence-based practice relevant to pre-operative nursing.


 - Contribute to orientation and support to new team members, promoting a positive learning environment.


 - Communicate clearly and effectively to patients, relatives and all members of the multidisciplinary team.


 - Handle all patients queries and concerns and escalating when appropriate.


 - Communicate effectively to other team members to ensure patient continuity of care.


 - Build a professional relationship with surgeons and anaesthetist.



Requirements:


 - Must be graduated in Nursing and possess current licensure with the Malta Council for Nurses and Midwives.


 - Must communicate effectively with patients, relatives, colleagues and specialists.


 - Must possess excellent observation and critical skills.


 - Must be assertive and be able to make autonomous and effective decisions.


 - Must be organised.


 - Must have experience in surgical / acute nursing care and/ or anaesthesia.


 - Must be organised, proactive and able to work effectively independently.


 - Must have a high level of computer literacy and digital competence.


 - Must be competent in venepuncture and ECG recording.




What’s in it for you


 - Internal training programs and skill development initiatives


 - Support with training and professional development


 - Employee referral bonus incentive


 - Complimentary daily Lunch


 - Staff and family discounts on hospital services and fees


 - Staff Discounts on products and services from our subsidiaries


 - State-of-the-art equipment and technology




Join us for exceptional benefits and a positive work culture.

Pre Operative Nurse (Sliema/Zejtun)

Latest jobs

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.





Lead Emergency Consultant

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.
Roles &amp; Responsibilities:
The Business Development and Corporate Relations Officer represents Saint James Hospital Group externally, identifying and securing new business opportunities and acting as the main point of contact between the Group and its corporate clients, insurers, referring practitioners and other partners. The role is responsible for growing patient volumes and revenue across the Group&rsquo;s facilities by building, maintaining and strengthening long-term relationships, and by ensuring that partners and clients receive a consistent, professional and responsive service. The post holder works closely with clinical, operational, finance and marketing teams to turn opportunities into agreed services, and reports regularly to management on activity, results and market developments.
Business Development
<ul>
<li>Identify, research and pursue new business opportunities with companies, insurers, embassies, associations, hotels, schools, sports organisations and other entities that can refer or contract services to the Group.</li>
<li>Promote the Group&rsquo;s full range of services, including outpatient clinics, diagnostics, surgery, health screening and corporate health packages, through meetings, presentations and site visits.</li>
<li>Prepare proposals, quotations and service agreements in coordination with Finance and the relevant clinical and operational leads, and follow them through to signature.</li>
<li>Develop corporate and occupational health packages tailored to client needs, and propose new services or partnerships based on market feedback.</li>
<li>Support the preparation of tender and partnership submissions as required.</li>
<li>Monitor competitor activity, pricing and market trends, and recommend actions to management.</li>
</ul>
Liaison
<ul>
<li>Act as the primary point of contact between the Group and its external partners, ensuring that queries, requests and issues are handled promptly and brought to resolution.</li>
<li>Liaise with internal departments, including front office, billing, clinics, wards, diagnostics and marketing, to ensure that agreed services are delivered as promised.</li>
<li>Coordinate with health insurers and third-party payers on agreements, pre-authorisations, tariffs and service issues, in collaboration with the billing team.</li>
<li>Liaise with referring general practitioners, consultants and other healthcare professionals to facilitate referrals and keep them informed of the Group&rsquo;s services and developments.</li>
<li>Represent the Group at meetings, networking events, conferences, health fairs and community initiatives.</li>
</ul>
Relationship Management
<ul>
<li>Build and maintain strong, long-term relationships with existing clients and partners through regular contact, scheduled account reviews and visits.</li>
<li>Maintain an accurate and up-to-date record of contacts, meetings, opportunities and agreements in the Group&rsquo;s client relationship system.</li>
<li>Gather and act on client and partner feedback, handle complaints professionally, and escalate matters to management where necessary.</li>
<li>Monitor the renewal dates of agreements and lead renewal discussions in good time.</li>
<li>Identify opportunities to extend existing relationships to additional services or facilities within the Group.</li>
</ul>
Reporting and General
<ul>
<li>Agree annual targets with management and report monthly on activity, pipeline, new agreements, referral volumes and revenue generated.</li>
<li>Work with the Marketing team on campaigns, promotional material and events aimed at corporate and partner audiences.</li>
<li>Maintain strict confidentiality and comply with data protection legislation, Group policies and professional and ethical standards at all times.</li>
<li>Travel between the Group&rsquo;s facilities and to client premises as required, and attend occasional events outside normal working hours.</li>
<li>Carry out any other duties, reasonably related to the role, as may be assigned by management.</li>
</ul>


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Roles &amp; Responsibilities:

The Business Development and Corporate Relations Officer represents Saint James Hospital Group externally, identifying and securing new business opportunities and acting as the main point of contact between the Group and its corporate clients, insurers, referring practitioners and other partners. The role is responsible for growing patient volumes and revenue across the Group’s facilities by building, maintaining and strengthening long-term relationships, and by ensuring that partners and clients receive a consistent, professional and responsive service. The post holder works closely with clinical, operational, finance and marketing teams to turn opportunities into agreed services, and reports regularly to management on activity, results and market developments.

Business Development


 - Identify, research and pursue new business opportunities with companies, insurers, embassies, associations, hotels, schools, sports organisations and other entities that can refer or contract services to the Group.

 - Promote the Group’s full range of services, including outpatient clinics, diagnostics, surgery, health screening and corporate health packages, through meetings, presentations and site visits.

 - Prepare proposals, quotations and service agreements in coordination with Finance and the relevant clinical and operational leads, and follow them through to signature.

 - Develop corporate and occupational health packages tailored to client needs, and propose new services or partnerships based on market feedback.

 - Support the preparation of tender and partnership submissions as required.

 - Monitor competitor activity, pricing and market trends, and recommend actions to management.


Liaison


 - Act as the primary point of contact between the Group and its external partners, ensuring that queries, requests and issues are handled promptly and brought to resolution.

 - Liaise with internal departments, including front office, billing, clinics, wards, diagnostics and marketing, to ensure that agreed services are delivered as promised.

 - Coordinate with health insurers and third-party payers on agreements, pre-authorisations, tariffs and service issues, in collaboration with the billing team.

 - Liaise with referring general practitioners, consultants and other healthcare professionals to facilitate referrals and keep them informed of the Group’s services and developments.

 - Represent the Group at meetings, networking events, conferences, health fairs and community initiatives.


Relationship Management


 - Build and maintain strong, long-term relationships with existing clients and partners through regular contact, scheduled account reviews and visits.

 - Maintain an accurate and up-to-date record of contacts, meetings, opportunities and agreements in the Group’s client relationship system.

 - Gather and act on client and partner feedback, handle complaints professionally, and escalate matters to management where necessary.

 - Monitor the renewal dates of agreements and lead renewal discussions in good time.

 - Identify opportunities to extend existing relationships to additional services or facilities within the Group.


Reporting and General


 - Agree annual targets with management and report monthly on activity, pipeline, new agreements, referral volumes and revenue generated.

 - Work with the Marketing team on campaigns, promotional material and events aimed at corporate and partner audiences.

 - Maintain strict confidentiality and comply with data protection legislation, Group policies and professional and ethical standards at all times.

 - Travel between the Group’s facilities and to client premises as required, and attend occasional events outside normal working hours.

 - Carry out any other duties, reasonably related to the role, as may be assigned by management.


Business Development and Corporate Relations Officer

About This Job
About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.
Job Summary:
The Deputy Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office department. This individual assists the Front Office Manager in overseeing daily activities, managing staff and delivering exceptional guest experiences. The role requires a hands on leader with a strong focus on customer service, team management and operational excellence.
Responsibilities:
<ul>
<li>Supervise daily front office operations at reception and ensure all front office activities are performed efficiently and in accordance with established policies and procedures.</li>
<li>Act as the primary point of contact for resolving patient issues, complaints, or requests promptly and professionally.</li>
<li>Support the recruitment, selection of new front office staff, ensuring a smooth transition into the department.</li>
<li>Provide structured onboarding and training to new recruits to ensure a smooth integration into front office operations.</li>
<li>Deliver ongoing training and refresher sessions to existing staff to maintain high service standards and ensure they are updated on policies, procedures and systems.</li>
<li>Schedule and manage team shifts to ensure adequate coverage at all times.</li>
<li>Motivate and mentor team members to provide exceptional service and achieve departmental goals.</li>
<li>Conduct regular performance reviews and provide constructive feedback to staff and manager.</li>
<li>Responsible when the manager is not available.</li>
<li>To discuss with FOH manager before taking decisions.</li>
<li>Ensure accurate billing, credit handling and cash transactions at the front desk.</li>
<li>Generate and analyze monthly departmental reports.</li>
<li>Communicate effectively with team members and senior management to align on objectives and resolve challenges.</li>
<li>Act as a liaison between the front office and other departments to ensure coordinated operations.</li>
<li>Participate in departmental meetings and contribute to strategic planning initiatives.</li>
</ul>
Qualifications
<ul>
<li>Proven experience in front office operations</li>
<li>Strong knowledge of hospitality management systems</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to lead, motivate and develop a diverse team.</li>
<li>Strong problem solving and decision-making abilities</li>
<li>Flexibility to work various shifts, including weekends and holidays</li>
</ul>
What&rsquo;s in it for you
<ul>
<li>Internal training programs and skill development initiatives&nbsp;</li>
<li>Support with training and professional development&nbsp;</li>
<li>Employee referral bonus incentive&nbsp;</li>
<li>Complimentary daily Lunch&nbsp;</li>
<li>Staff and family discounts on hospital services and fees&nbsp;</li>
<li>Staff Discounts on products and services from our subsidiaries&nbsp;</li>
<li>State-of-the-art equipment and technology&nbsp;</li>
</ul>


About This Job

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Job Summary:

The Deputy Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office department. This individual assists the Front Office Manager in overseeing daily activities, managing staff and delivering exceptional guest experiences. The role requires a hands on leader with a strong focus on customer service, team management and operational excellence.

Responsibilities:


 - Supervise daily front office operations at reception and ensure all front office activities are performed efficiently and in accordance with established policies and procedures.

 - Act as the primary point of contact for resolving patient issues, complaints, or requests promptly and professionally.

 - Support the recruitment, selection of new front office staff, ensuring a smooth transition into the department.

 - Provide structured onboarding and training to new recruits to ensure a smooth integration into front office operations.

 - Deliver ongoing training and refresher sessions to existing staff to maintain high service standards and ensure they are updated on policies, procedures and systems.

 - Schedule and manage team shifts to ensure adequate coverage at all times.

 - Motivate and mentor team members to provide exceptional service and achieve departmental goals.

 - Conduct regular performance reviews and provide constructive feedback to staff and manager.

 - Responsible when the manager is not available.

 - To discuss with FOH manager before taking decisions.

 - Ensure accurate billing, credit handling and cash transactions at the front desk.

 - Generate and analyze monthly departmental reports.

 - Communicate effectively with team members and senior management to align on objectives and resolve challenges.

 - Act as a liaison between the front office and other departments to ensure coordinated operations.

 - Participate in departmental meetings and contribute to strategic planning initiatives.


Qualifications


 - Proven experience in front office operations

 - Strong knowledge of hospitality management systems

 - Excellent interpersonal and communication skills

 - Ability to lead, motivate and develop a diverse team.

 - Strong problem solving and decision-making abilities

 - Flexibility to work various shifts, including weekends and holidays


What’s in it for you


 - Internal training programs and skill development initiatives


 - Support with training and professional development


 - Employee referral bonus incentive


 - Complimentary daily Lunch


 - Staff and family discounts on hospital services and fees


 - Staff Discounts on products and services from our subsidiaries


 - State-of-the-art equipment and technology



 Deputy Front Office Manager

About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Job Summary:
As a Customer Care Agent, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.


About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.



Job Summary:

As a Customer Care Agent, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.