
Hilton Malta
Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions and sites Malta has to offer. The accommodation comprises of 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breath-taking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.
Having just been awarded the HR Quality mark, join a team you can trust to develop your career.

Cluster Reservations Sales Agent
As a full-time Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Produce quotations and written confirmation to all clients
- Upsell the hotel product in order to maximise revenue opportunities
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- IT skills
- Fluency in English and preferably another language
Having been awarded the ‘Great Place to work’ Certification, join the team you can trust to develop your career. We invite you to send us your CV at careers.malta@hilton.com.
All applications will be acknowledged and treated in strict confidence.
Advertisement published8. May 2026
Application deadline8. June 2026
Language skills
EnglishRequired
Location
Vjal Portomaso, San Ġiljan, Malta
Type of work
Skills
SalesCustomer service
Professions
Job Tags
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