Hilton Malta

Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions and sites Malta has to offer. The accommodation comprises of 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breath-taking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities. Having just been awarded the HR Quality mark, join a team you can trust to develop your career.

About

Full-Time Guest Service Agents

Hilton Malta is looking for team members who share the passion for excellence and to infuse enthusiasm into everything they do.

Main tasks and responsibilities

Answer all incoming phone calls through the hotel switchboard and promptly deal with guest inquiries in a professional and timely manner
Handle all guest interactions with the highest level of hospitality and professionalism, including special requests, complaints, wake-up calls, messages and hotel service inquiries
Handle guest reservations for Food and Drink Outlets, Spa, Health Club and other facilities, delegating reservations to the relevant departments accordingly
Perform additional duties assigned by the Front Office Leadership team, including assisting the Front Desk and Executive Lounge, maintaining an updated telephone extension list and reporting maintenance issues with follow-ups
Comply with Hilton Brand Standards and Hotel Policies and Procedures while monitoring and responding to hotel emergency and safety situations efficiently and professionally

Educational and skill requirements

Previous work experience in a similar role with knowledge of operating a switchboard
Fluency in both Maltese and English is required, with knowledge of a third language considered an asset
Positive attitude with excellent communication and organisational skills and a commitment to delivering a high level of customer service
Flexible to work on a shift basis including mornings, evenings, weekends and holidays
Able to work independently and as part of a team with a competent level of IT proficiency

Advertisement published8. May 2026

Application deadline8. June 2026

Language skills