Hilton Malta is looking for team members who share the passion for excellence and to infuse enthusiasm into everything they do.
<ul></ul>

Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions and sites Malta has to offer. The accommodation comprises of 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breath-taking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.

Having just been awarded the HR Quality mark, join a team you can trust to develop your career.


501-1000

Hilton Malta

<ul>
<li>Answer all incoming phone calls through the hotel switchboard and promptly deal with guest inquiries in a professional and timely manner</li>
<li>Handle all guest interactions with the highest level of hospitality and professionalism, including special requests, complaints, wake-up calls, messages and hotel service inquiries</li>
<li>Handle guest reservations for Food and Drink Outlets, Spa, Health Club and other facilities, delegating reservations to the relevant departments accordingly</li>
<li>Perform additional duties assigned by the Front Office Leadership team, including assisting the Front Desk and Executive Lounge, maintaining an updated telephone extension list and reporting maintenance issues with follow-ups</li>
<li>Comply with Hilton Brand Standards and Hotel Policies and Procedures while monitoring and responding to hotel emergency and safety situations efficiently and professionally</li>
</ul>

Main tasks and responsibilities

<ul>
<li>Previous work experience in a similar role with knowledge of operating a switchboard</li>
<li>Fluency in both Maltese and English is required, with knowledge of a third language considered an asset</li>
<li>Positive attitude with excellent communication and organisational skills and a commitment to delivering a high level of customer service</li>
<li>Flexible to work on a shift basis including mornings, evenings, weekends and holidays</li>
<li>Able to work independently and as part of a team with a competent level of IT proficiency</li>
</ul>

Educational and skill requirements


Hilton Malta is looking for team members who share the passion for excellence and to infuse enthusiasm into everything they do.


Tech-savvy

Technology

Phone communication

General

Email communication

Customer service

Active

Full-Time Guest Service Agents

As a full-time Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
<li>Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Upsell the hotel product in order to maximise revenue opportunities</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate</li>
</ul>
&nbsp;
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>IT skills</li>
<li>Fluency in English and preferably another language </li>
</ul>
Having been awarded the &lsquo;Great Place to work&rsquo; Certification, join the team you can trust to develop your career. We invite you to send us your CV at&nbsp;<a href="mailto:careers.malta@hilton.com" target="_blank" rel="noopener">careers.malta@hilton.com</a>. &nbsp; 
&nbsp;All applications will be acknowledged and treated in strict confidence.


As a full-time Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:


 - Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

 - Produce quotations and written confirmation to all clients

 - Upsell the hotel product in order to maximise revenue opportunities

 - Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

 - Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

 - Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate





To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


 - Good organisational and administration skills

 - Positive attitude and good communication skills

 - Commitment to delivering a high level of customer service

 - Confident telephone manner

 - IT skills

 - Fluency in English and preferably another language




Having been awarded the ‘Great Place to work’ Certification, join the team you can trust to develop your career. We invite you to send us your CV at
careers.malta@hilton.com. 





All applications will be acknowledged and treated in strict confidence.

Cluster Reservations Sales Agent

Hilton Malta is seeking to recruit a Food and Drink Supervisor to work mainly in the Oceana Restaurant. As a Food and Drink Supervisor, you will work closely with the Restaurant Manager in supervising the restaurant operations, managing a multicultural team and delivering excellent guest experiences.
The role requires previous Food and Drink experience at a supervisory level, preferably within a restaurant environment. We are looking for candidates with a positive attitude who are committed to delivering high levels of customer service and who are flexible to respond to a range of different work situations and last minute changes. Good communication skills and the ability to work both independently and as part of a team are also a necessity.


Hilton Malta is seeking to recruit a Food and Drink Supervisor to work mainly in the Oceana Restaurant. As a Food and Drink Supervisor, you will work closely with the Restaurant Manager in supervising the restaurant operations, managing a multicultural team and delivering excellent guest experiences.

The role requires previous Food and Drink experience at a supervisory level, preferably within a restaurant environment. We are looking for candidates with a positive attitude who are committed to delivering high levels of customer service and who are flexible to respond to a range of different work situations and last minute changes. Good communication skills and the ability to work both independently and as part of a team are also a necessity.

Food and Drink Supervisor Oceana

We are looking for a Business Centre Coordinator within the Banqueting department, on a full-time basis. This position is at the same level as a Team Leader.


We are looking for a Business Centre Coordinator within the Banqueting department, on a full-time basis. This position is at the same level as a Team Leader.

Business Centre Coordinator

Hilton Malta is looking to fill the positions of seasonal Food &amp; Drink Supervisors, mainly for the Aqua Bar and the Merkanti Beach Club.&nbsp;
As a Food and Drinks Supervisor, you are responsible for supervising operations of the Food and Drinks outlets, to deliver an excellent Guest and Member experience. A Food and Drinks Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul></ul>


Hilton Malta is looking to fill the positions of seasonal Food &amp; Drink Supervisors, mainly for the Aqua Bar and the Merkanti Beach Club.


As a Food and Drinks Supervisor, you are responsible for supervising operations of the Food and Drinks outlets, to deliver an excellent Guest and Member experience. A Food and Drinks Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:


Full-time Seasonal Food & Drinks Supervisors

We are currently recruiting for a Full-Time Front Office Supervisor to join our Front Office Team. We are looking for an energetic, motivated individual who will take ownership, have a passion to provide superior customer service, and revenue optimisation.


We are currently recruiting for a Full-Time Front Office Supervisor to join our Front Office Team. We are looking for an energetic, motivated individual who will take ownership, have a passion to provide superior customer service, and revenue optimisation.
Other foreign languages, especially Russian, German, French and Italian, will also be considered an asset.

All applications will be acknowledged and treated in strict confidence.

Front Office Supervisor

A full-time vacancy has arisen for the position of Concierge.
We are looking for a team member who has a passion for providing memorable Guest experiences and who may engage with Guests and attend to their needs in a timely and professional manner. The position necessitates an in-depth knowledge of the Maltese islands and of the local network of suppliers, goods and services. The role operates on a shift basis and therefore requires flexibility in working hours. Fluency in both Maltese and English is a requirement, while fluency in additional languages will be considered an asset.


A full-time vacancy has arisen for the position of Concierge.

We are looking for a team member who has a passion for providing memorable Guest experiences and who may engage with Guests and attend to their needs in a timely and professional manner. The position necessitates an in-depth knowledge of the Maltese islands and of the local network of suppliers, goods and services. The role operates on a shift basis and therefore requires flexibility in working hours. Fluency in both Maltese and English is a requirement, while fluency in additional languages will be considered an asset.

Concierge 

A Chef de Partie is responsible for producing food to the highest standard while ensuring the efficient organisation and smooth running of their assigned section.


A Chef de Partie is responsible for producing food to the highest standard while ensuring the efficient organisation and smooth running of their assigned section.

Chef de Partie

Hilton Malta is looking for new team members to join our award-winning Restaurants, Bars, Banqueting and Executive Lounge areas, within the position of Food and Drink Attendant (Waiters/Waitresses) on part-time basis. Whether you&rsquo;re more of a morning person, prefer to work evenings, in a bar, banqueting or restaurant environment we have opportunities for you to join our team. We are looking for:
<ul data-offset-key="8v0am-0-0">
<li data-block="true" data-editor="4cdj8" data-offset-key="8v0am-0-0">A genuine passion for hospitality and for being of service to our Guests</li>
<li data-block="true" data-editor="4cdj8" data-offset-key="p2u1-0-0">An outgoing character and personality who finds it easy to interact and get to know guests needs</li>
<li data-block="true" data-editor="4cdj8" data-offset-key="7hq2t-0-0">A team player, who is able to work in a multinational team</li>
<li data-block="true" data-editor="4cdj8" data-offset-key="1vkmv-0-0">A proactive person who has an eye for detail and can improve on things</li>
</ul>
 Qualifications - Internal Previous work experience in Food and Drink Service coupled with a formal ITS (or equivalent) qualification will be considered an asset. Fluency in English is a requirement for this position
Having just been awarded the HR Quality mark, join a team you can trust to develop your career. We invite you to send us your CVclicking in the "Apply Button". All applications will be acknowledged and treated in strict confidence.


Hilton Malta is looking for new team members to join our award-winning Restaurants, Bars, Banqueting and Executive Lounge areas, within the position of Food and Drink Attendant (Waiters/Waitresses) on part-time basis. 

Whether you’re more of a morning person, prefer to work evenings, in a bar, banqueting or restaurant environment we have opportunities for you to join our team. 

We are looking for:


 - A genuine passion for hospitality and for being of service to our Guests

 - An outgoing character and personality who finds it easy to interact and get to know guests needs

 - A team player, who is able to work in a multinational team

 - A proactive person who has an eye for detail and can improve on things




Qualifications - Internal 
Previous work experience in Food and Drink Service coupled with a formal ITS (or equivalent) qualification will be considered an asset. Fluency in English is a requirement for this position

Having just been awarded the HR Quality mark, join a team you can trust to develop your career. We invite you to send us your CVclicking in the "Apply Button". All applications will be acknowledged and treated in strict confidence.