
Hilton Malta
Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions and sites Malta has to offer. The accommodation comprises of 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breath-taking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.
Having just been awarded the HR Quality mark, join a team you can trust to develop your career.

Full-Time Guest Service Agents
Hilton Malta is looking for team members who share the passion for excellence and to infuse enthusiasm into everything they do.
Main tasks and responsibilities
- Answer all incoming phone calls through the hotel switchboard and promptly deal with guest inquiries in a professional and timely manner
- Handle all guest interactions with the highest level of hospitality and professionalism, including special requests, complaints, wake-up calls, messages and hotel service inquiries
- Handle guest reservations for Food and Drink Outlets, Spa, Health Club and other facilities, delegating reservations to the relevant departments accordingly
- Perform additional duties assigned by the Front Office Leadership team, including assisting the Front Desk and Executive Lounge, maintaining an updated telephone extension list and reporting maintenance issues with follow-ups
- Comply with Hilton Brand Standards and Hotel Policies and Procedures while monitoring and responding to hotel emergency and safety situations efficiently and professionally
Educational and skill requirements
- Previous work experience in a similar role with knowledge of operating a switchboard
- Fluency in both Maltese and English is required, with knowledge of a third language considered an asset
- Positive attitude with excellent communication and organisational skills and a commitment to delivering a high level of customer service
- Flexible to work on a shift basis including mornings, evenings, weekends and holidays
- Able to work independently and as part of a team with a competent level of IT proficiency
Advertisement published8. May 2026
Application deadline8. June 2026
Language skills
English
MalteseLocation
Vjal Portomaso, San Ġiljan, Malta
Type of work
Skills
Tech-savvyPhone communicationEmail communicationCustomer service
Professions
Job Tags
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