N CORDINA

N. Cordina Marketing Ltd is a privately owned family business with over 30 years of experience importing and supplying different products in Malta. Our product ranges and services are wide and varied, including detergents for industrial and institutional users; chemicals for industry and for water treatment; paper and tissue paper products; disposables; packing materials and more. Our company prides itself on building strong and long-term relationships with leading and quality manufacturers and supports this with specialised technical knowledge and service. This site links our customers, be they factory managers, hoteliers, swimming pool owners, cleaning contractors or restaurateurs to information about our company and our products

About

Credit Control & Office Administrator – Full Time

N. Cordina Marketing Ltd is seeking a confident and organised Credit Control & Office Administrator to join our team on a full-time basis.

The role will primarily involve following up with customers regarding outstanding payments and overdue accounts, together with assisting with general day-to-day office and administrative duties.

We are looking for someone who is very comfortable speaking to customers on the telephone, confident when discussing outstanding payments, and able to remain professional but firm when required.

The Ideal Candidate

We are looking for someone who is:

Confident and very good on the telephone.
Comfortable chasing customers for overdue payments.
Able to be polite and professional
Well organised and capable of following up matters without needing constant supervision.
Able to communicate clearly in both Maltese and English.
Computer literate and comfortable working with email, Microsoft Office and company software.
Accurate when working with figures, invoices and customer accounts.
Reliable, responsible and able to work as part of a busy office team.

Previous experience in credit control, debt collection, accounts receivable, customer service or office administration would be considered an advantage, but is not strictly necessary.

What We Offer

Full-time employment
Stable office-based position in a fast growing and well established company
Training on our internal systems and procedures
Varied role combining credit control, customer contact and office administration
Opportunity to become an important part of the company's accounts and administration team

Main tasks and responsibilities

Contact customers by telephone regarding outstanding and overdue payments, as well as other matters
Follow up regularly on unpaid invoices and agreed payment dates.
Send statements, invoices and payment reminders to customers
Maintain and update customer account and credit-control records, as well as keeping the team updated
Answer incoming telephone calls and assist customers with general enquiries.
Assist with quotations, orders, emails and other customer-service matters when required.
Carry out general office and administrative duties from time to time
Provide support to the accounts, sales and administration teams as required.

Educational and skill requirements

Education

Good standard of written and spoken Maltese and English.
Basic competence in mathematics and working with figures.
Qualifications in Accounts, Business Studies, Office Administration or a related field would be considered an advantage but are not essential.

Skills & Competencies

Excellent telephone and communication skills.
Strong attention to detail and accuracy.
Comfortable working with invoices, statements, balances and customer accounts.
Good computer skills, particularly email, Microsoft Word and Excel.
Reliable, responsible and able to work well within a busy office environment.

Job benefits

Full-time, stable employment
Competitive salary package
On-the-job training and support
Opportunity to develop experience in credit control, administration and customer service
Varied role with responsibility and direct customer interaction
Supportive and established working environment
Opportunities for increased responsibility and career development within the company
Monday-to-Friday office-based working environment