Front Office Manager

Only candidates who are currently based in Malta will be considered for this role.

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Are you passionate about delivering exceptional guest experiences right from the first impression?

Ramla Bay Resort is seeking a dynamic and proactive Front Office Manager to lead our welcoming team. In this role, you’ll ensure smooth operations at the front desk and create a warm, inviting atmosphere that sets the tone for an unforgettable stay.

Your Day-to-Day:

• Lead, train, and motivate our front office team to deliver outstanding service.
• Manage guest check-ins, check-outs, and reservations with efficiency and a personal touch.
• Address guest inquiries and resolve issues promptly to ensure satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs seamlessly.
• Oversee operational procedures and maintain accurate records to uphold our high standards of service.

You're Perfect for This Role If:

• You have proven experience in front office management within the hospitality industry.
• You excel in communication, organization, and problem-solving.
• You thrive in a fast-paced environment and are dedicated to creating memorable guest experiences.
• You lead by example, with a passion for service and a knack for inspiring your team.

Join us at Ramla Bay Resort, where every guest’s experience starts with a warm welcome. If you’re ready to make a lasting impact and drive excellence in guest service, we’d love to hear from you!