Aviaserve
Aviaserve, formerly known as GlobeGround Malta, is the primary independent Ground Handling Agent at Malta International Airport, where we handle well over 25,000 frequencies a year from an ever-growing list of customer airlines.
Ever since its inception, Aviaserve has sought to combine recognised international industry standards with local expertise to deliver a safe and reliable operation. This vision contributed to the enviable track record that the company has built over the years.
Aviaserve is run by a highly qualified and hands-on senior management team that averages more than 30 years of direct industry experience in Malta. The company employs around 500 staff members and our crew includes some of the very best local industry professionals, whose formation is further complemented by comprehensive, ongoing professional training. Indeed, we regard training as the single most important factor in ensuring a safe and reliable operation.
Gates Assistant
We are looking for Gates Assistants to become the face of Aviaserve and our client airlines, directly assisting passengers during their journey through the airport. Your role is critical in ensuring a smooth, safe, and enjoyable airport experience for all passengers, particularly during the transit between the gate and the aircraft.
Main tasks and responsibilities
Key Responsibilities:
• Collect fees for excess baggage at the gate.
• Assist passengers in navigating the service road area.
• Manage and oversee passenger flow at various gate areas.
• Respond to passenger inquiries, providing accurate information and guidance.
Desirable Qualities:
• Multilingual capabilities are highly advantageous.
• Prior experience in customer service or hospitality.
• Flexible availability to accommodate varying shifts, including weekends and holidays.
Educational and skill requirements
Requirements:
• Exceptional interpersonal and communication skills.
• A friendly, approachable, and outgoing personality.
• Ability to work diligently and effectively in a fast-paced environment.
• Strong focus on providing outstanding customer service.
• Disciplined and able to follow instructions and processes strictly.
• Valid work permit.
Advertisement published16. October 2024
Application deadline27. November 2024
Language skills
English
IntermediateOptional
Location
Malta International Airport (MLA), Luqa, LQA 4000, Malta
Type of work
Professions
Job Tags
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