Guest Relations Executive

Reporting directly to the Guest Relations Manager, duties include but not limited to:

• Promoting the LABRANDA brand, as well as the Hotels services to internal and external customers;
• Making contact with as many guests as possible on the premises of the Hotel;
• Acting proactively rather than reactively to any potential problems which could possibly result into complaints;
• Obtaining feedback from guests about their holiday and the Hotel services;
• Providing them with the correct information, advice and guidance about the Hotel facilities and services;
• Encouraging satisfied guests to write positive reviews on holidaycheck.de & TripAdvisor;
• Offering assistance and internet facilities to guests to facilitate the review upload process;
• Checking the reviews on holidaycheck.de, TripAdvisor and other platforms daily and every time when on duty to monitor positive and negative comments;
• Assisting the GR Manager with putting up appropriate comments and replies in response to customer reviews on holidaycheck.de by the Hotel if required;
• Assisting the management in any requests related to the French/German language and which could be non-guests related;
• On a constant basis, keeping abreast with local cultural and current events in order to inform the guests accordingly;
• Be flexible to work a varied schedule as determined by your direct superior

• Minimum of 1 year experience working in a Front Office position;
• Advanced knowledge of the French/German Language will be an asset;
• Ability to work in a dynamic and challenging environment;
• Able to work a flexible schedule according to business needs;
• Ability to handle multiple tasks.