Barceló Hotel Group

About Us Barceló Hotel Group, the hotel division of the Barceló Group, is the 2nd hotel chain in Spain and the 29th largest in the world. It currently has more than 250 4 and 5 star urban and holiday hotels, and more than 55,000 rooms, distributed in 22 countries and marketed under 4 brands: Royal Hideaway / Barceló / Occidental / Allegro. We are committed to the people who make up our teams and we want them to have the potential to grow within the company. Whatever stage you are at in your career, we have what you need. Our philosophy is to create opportunities so that our great family can continue to grow.

About

Front Office Agent

At Barceló Fortina Malta, we are looking for a motivated and service-oriented professional to join our Front Office team as a Front Office Agent.

In this position, you will be responsible for delivering a high standard of guest service at the reception, ensuring a smooth and welcoming experience throughout the guest journey.

Main tasks and responsibilities

Provide a warm, professional, and personalized welcome to all guests
Handle check-in and check-out procedures efficiently and in line with hotel standards
Manage reservations, room allocations, and guest requests
Assist guests with information regarding the hotel, services, and local attractions
Coordinate with Housekeeping, F&B, and other departments to ensure smooth operations
Handle guest feedback and escalate any issues when necessary
Process payments and maintain accurate guest records
Ensure the reception area is well-presented at all times
Stay updated on hotel events, services, and promotions

Educational and skill requirements

Previous experience in Front Office or customer service (hotel experience is an asset)
Excellent communication and interpersonal skills
Strong attention to detail and organisational skills
Ability to multitask and work efficiently in a fast-paced environment
Basic knowledge of hotel management systems is preferred
Positive attitude and customer-focused mindset
Flexibility to work shifts, including weekends and public holidays

Advertisement published2. April 2026

Application deadline14. May 2026

Language skills