Muscats Motors Ltd specialises in Automotive and has an exciting full-time opportunity for an enthusiastic Product Genius to join our dynamic team.
As a Product Genius you are to support the Sales manager with day-to-day tasks and providing detailed product knowledge to customers throughout their customer Journey
· Open and close showroom and ensure both showroom and vehicles are maintained in optimum condition at all times.
· Keep abreast of the latest product information to be able to inform colleagues and clients as required.
· Ensure all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
· Offer insight into products to clients as part of the sales conversations with client advisors.
· Proactive approach to clients in the showroom and discuss product information and facts.
· Handle vehicle deliveries and providing a luxury customer journey.
· Make the necessary arrangements to check and prepare the vehicle upon the delivery to the customer and gives a thorough explanation to the customer regarding vehicle’s interior and controls.
· Explain vehicle model features to customers and conduct test drives to encourage customers to purchase the vehicle.
· Report any cleaning or maintenance work required in the showroom to ensure that the showroom is maintained as per Franchise Standards
· Ensure strict adherence to Franchise Standards and maintain oneself updated on all new vehicle model features and latest vehicle technology.
· Assist in setting up and attend to new vehicle launches and any promotional events that may be organised outside working hours from time to time.
· Attend any required training organised by the Company both locally or abroad.
· Carry out any additional duties assigned by the Brand Manager.
· Adhere strictly to Health and safety regulations and company policies together with Franchise standard requirements.
· Excellent Communication
· Active Listening
· Service Orientation
A level standard Education
ECDL or similar