Sales and Reservations Administrator

Sales and Customer Support

• Respond to inquiries from prospective students, agents, and partners via email, phone, and online platforms.
• Provide detailed information about courses, accommodation options, and additional services.
• Follow up on leads and convert inquiries into confirmed bookings.
• Build and maintain positive relationships with agents and partners.

Reservations Management

• Process bookings for courses, accommodation, and airport transfers.
• Maintain accurate records and update the booking system.
• Coordinate with internal departments (academic, accommodation, and transport) for smooth onboarding.
• Confirm and document reservations promptly.

Administrative Duties

• Prepare and issue invoices, confirmations, and other booking-related documents.
• Handle changes, cancellations, and special requests.
• Assist with reporting and tracking reservations data.
• Support the sales team with administrative tasks and marketing materials.

Quality Assurance and Customer Experience

• Monitor feedback to improve service levels.
• Resolve booking-related issues promptly and professionally.
• Ensure communications align with the school’s standards and brand guidelines.

• Experience in sales, reservations, or customer service (preferably in education or hospitality).
• Strong organizational and administrative skills with attention to detail.
• Excellent English communication skills (written and verbal).
• Proficiency in MS Office and CRM/reservation systems.
• Ability to multitask, prioritize, and work under pressure.
• Professional and customer-focused attitude.

Desirable Qualifications:

• Fluency in additional languages (e.g., Spanish, Italian, or French).
• Experience in an international environment.
• Knowledge of the language travel industry.
• Familiarity with Malta’s tourism and accommodation sectors.