Accounts Receivable Finance Officer
The MHRA is seeking a proactive Accounts Receivable Finance Officer to join our team, with responsibility for monitoring outstanding payments, maintaining accurate account records and proactively following up with clients.
This is a hands-on, client-facing role involving regular telephone and email communication. The successful candidate will be expected to manage outstanding matters through to resolution, assist clients with account and payment-related queries, and provide a professional and helpful level of customer service.
A significant part of the role involves outbound telephone follow-up regarding outstanding payments. Candidates must therefore be comfortable making regular follow-up calls while maintaining a professional, firm and customer-focused approach.
- Monitor outstanding payments and proactively follow up with clients by telephone and email.
- Maintain consistent follow-up until outstanding matters are resolved.
- Respond to client enquiries and assist with payment and account-related queries.
- Provide clear guidance and support while maintaining a professional customer experience.
- Monitor payments received and assist with account reconciliations.
- Identify and resolve payment discrepancies and account issues.
- Maintain accurate records of client communications, follow-ups and agreed actions.
- Escalate unresolved or overdue matters where appropriate.
- Support reporting on payments, outstanding balances and follow-up activity.
- Provide general finance, customer support and administrative assistance as required.
- Previous experience in accounts receivable, credit control, finance administration, bookkeeping, collections or a similar role involving payment follow-up would be considered an asset.
- Experience in a customer-facing environment would be considered an asset.
- Confident and comfortable making regular outbound telephone calls.
- Strong customer service and communication skills.
- Professional and diplomatic, with the ability to be firm and persistent when required.
- Good numerical skills and comfortable working with payments, balances and reconciliations.
- Strong organisational skills and attention to detail.
- Ability to take ownership of matters and follow them through to resolution.
- Comfortable using online systems, Microsoft Excel and standard office applications.
- Fluent in both Maltese and English, written and spoken.
Maltese
English
