Heroix

At Heroix, we support professionals ready to take the next step in their career. Our approach is built on care, honesty, and preparation. From coaching to follow-ups after onboarding, we stay involved at every stage including during your first weeks to help you settle in and succeed. We work only with trusted employers and never overpromise. Our goal is to help you make a strong, lasting move; with no unwanted surprises. We never ask candidates for payment. Heroix is engaged directly by reputable employers as HR consultants. Our aim is simple: to help you Rise to New Heights. Government of Malta Department for Industrial and Employment Relations (DIER) Agency Licence Number: 00412-2025

About

Assistant Branch Manager

Salary: €33,000 to €36,000

About Our Client

Our Client is a distinguished financial institution in the Maltese market, part of an extensive multinational conglomerate. With a robust team of professionals, the business offers comprehensive lending and savings solutions tailored to both personal and commercial clients. Operating through a network of branches across the Maltese Islands, the company is dedicated to providing personalised and high-quality service to its diverse customer base.

Role Overview

The Assistant Branch Manager will support the Senior Branch Manager in ensuring the professional and efficient operation of the branch. This role involves providing exceptional customer service, exceeding business targets, managing a portfolio of clients, and overseeing the growth and development of team members. The ideal candidate will demonstrate sound knowledge of banking operations, possess strong leadership skills, and have a drive for excellence.

Key Responsibilities

Branch Management Support: Assist the Senior Branch Manager in the efficient and professional management of the branch.
Customer Service Excellence: Ensure high standards of customer service in alignment with the Bank's values and goals.
Target Achievement: Proactively plan and organise branch activities to meet and exceed targets, driving increased business volume and profitability.
Portfolio Management: Manage a portfolio of clients, identifying growth opportunities within existing and prospective client relationships.
Team Development: Facilitate the growth and development of team members through mentoring, training, and ongoing support.
Operational Soundness & Compliance: Maintain operational standards, uphold compliance regulations, and ensure adherence to Bank policies and procedures.
Complex Problem Solving: Collaborate with the Senior Branch Manager to resolve complex issues and streamline branch operations.

Qualifications, Skills, and Attributes

Experience: A minimum of 5 years experience in the banking industry, with at least 2 years in a commercial supervisory role, ideally at multiple branches.
Educational Background: A degree in Banking and Finance, Business Management, Economics, or a related field is highly desirable.
Language Skills: Proficiency in English and Maltese, with strong business communication abilities.
Customer Service Orientation: Demonstrated commitment to providing excellent customer service.
People Management: Proven people management skills with the ability to inspire and lead teams.
Technical Skills: Proficiency in MS Office applications and understanding of banking fundamentals.
Organisational Skills: A highly organised individual with strong time management capabilities.
Problem-Solving Aptitude: Solutions-driven, with a proactive approach to problem resolution.

What's on Offer

Compensation: Competitive base salary, inclusive of performance-based incentives and bonuses.
Working Hours: Full-time position with flexible work arrangements available, depending on role requirements.
Additional Benefits:
- Preferential interest rates on various loan types.
- Comprehensive health insurance
- Life insurance and personal accident cover.
- Subsidised academic advancement with fully covered study loans for employees.
- Access to private medical examinations.
- Annual wellness allowance and corporate discounts.
- Regular performance reviews and salary appraisals.
Career Development: Opportunities for professional growth within an innovative and expanding institution.

What Heroix Offers

Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
CV Review: Receive candid and constructive feedback to enhance your CV.
Interview Planning: Get personalised preparation sessions prior to interviews.
Cultural Fit Assessment: Understand the company culture to ensure the right environment for you.
Long-Term Focus: Gain insights into the role and company for a long-term, stable career move.
Exclusive Opportunities: Access a broader range of job openings.
Personalised Candidate Profile: Stand out with a detailed profile showcasing your strengths and skills.
Ongoing Support and Guidance: Continuous support throughout your job search process.
Networking Opportunities: Leverage our extensive network for exclusive positions.
Time Efficiency: Save time with our efficient recruitment strategies.
Tailored Job Matching: Find the perfect role that aligns with your skills and career ambitions.
Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.