Industrial Motors Ltd

Industrial Motors has been around since the early 40’s originally selling Roots products, namely Humber, Hillman, Sunbeam, Singer, Comer and Karrier products. Industrial Motors became the sole distributors of Suzuki and Mitsubishi in the 1960’s. In 2008 Industrial Motors became the official Renault Trucks importer.

About

Assistant Manager Parts, Warranty & Service Reception

The employee is responsible for service reception, parts and warranty processes in their totality.

Main tasks and responsibilities

To make sure that all calls are being answered, and any queries are being dealt within a reasonable timeframe
To assist reception area as needed.
To make sure that the reception area is adequately clean and organised.
To make sure that the stores are properly maintained.
To assist in inspecting spare parts upon arrival, unpacking them and store them in the proper designated areas within the parts department as needed.
To make sure the stock inventory is updated and ensure an adequate stock of parts as well as oversee the re-ordering process.
To assist colleagues and workshop manager when and as required in any duties related to the parts department.
To authorise / decline any required overtime after discussing with workshop manager.
To approve and leave requested by the parts, service advisors and warranty personnel.
To oversee the warranty team and follow religiously the warranty protocols for all brands represented by Industrial Motors.
To make sure that all employees falling under your remit comply with the respective opening and closing times and follow the attendance protocol.
To oversee the leave allocation process of all employees falling within your remit and immediately report any incongruencies.
To plan and oversee any training requirement for all employees falling within your remit.
To monitor, align and report where required any deviances from pre-set monthly parts and counter sales target, warranty reporting / timely claim submissions and pre-approvals.
To monitor and align where necessary any open wips.
To come up with sales and upselling strategies in collaboration with the workshop assistant manager.
To perform stock spot checks on a quarterly basis and report the respective findings to the workshop manager and general manager.
To produce monthly stock reports in order to monitor and take the necessary action in connection with fully provided stock.
To work closely with the workshop assistant manager to ensure that the link between the service and parts advisors, warranty administrators and the workshop itself is clear and constant.
To strictly adhere to Health and Safety regulations and Company Policies.
To ensure that Protective Clothing and Equipment provided by the Company are always used and worn.
To attend training organized by the Company as required.
To carry out any additional duties assigned by the aftersales Manager.