Business Support Engineer

ICT Engineer - Business Support
Salary: €35,000 to €40,000

About Our Client

Our Client is a prominent financial institution and a key player in the Maltese market. Operating within a diversified multinational group, the Business offers a comprehensive range of lending and savings solutions to both personal and business clients. With an extensive network of retail branches across the Maltese Islands, the Client is committed to delivering a highly personalised service.

Role Overview

The ICT Engineer - Business Support will play a pivotal role in maintaining, enhancing, and supporting the Company’s Core Business Systems. The position involves providing day-to-day technical and functional support, ensuring system efficiency, and contributing to system improvements while adhering to regulatory requirements. This role requires close collaboration with both internal teams and external vendors to align business solutions with operational needs.

Key Responsibilities

• System Maintenance and Support: Maintain and support the Core Banking System and associated peripheral systems to ensure continuous operation.
• Vendor Liaison: Collaborate with third-party vendors to resolve issues, implement enhancements, and manage compliance-related changes.
• Service Desk Administration: Oversee the Business System Service Desk, ensuring timely response and resolution of user requests and incidents.
• Business Continuity: Develop, implement, and maintain a Business Continuity Plan (BCP) for core systems to guarantee operational resilience.
• Process Improvement: Identify, propose, and lead initiatives for system or process enhancements aimed at improving operational efficiency and service delivery.

Qualifications, Skills, and Attributes

• Education: Degree in Information and Communications Technology (ICT).
• Experience: Minimum of 3 years’ experience in IT support, with experience in Core Banking Systems considered an asset.
• Language Skills: Excellent command of English is required. The ability to communicate in Maltese is an asset.
• Communication Skills: Effective communication with both technical and non-technical stakeholders.
• Interpersonal Skills: Strong team player with excellent listening abilities and a collaborative approach.
• Technical Skills: Proficiency in SQL scripting and experience with RDBMS, preferably Microsoft SQL Server. Familiarity with reporting tools (SSRS), PowerShell, and Python scripting is advantageous. Basic understanding of Windows systems and banking operations is desirable.
• Organisation: Strong organisational and multitasking capabilities to manage priorities effectively.
• Self-Motivated: Demonstrates initiative, a proactive approach to learning, and the ability to work independently.
• Problem-Solving: Strong analytical and logical thinking skills to resolve technical and operational issues efficiently.

What's on Offer

• ​​​​​​Compensation: A competitive base salary with performance-based incentives.
• Working Hours: Full-time with flexible and hybrid work arrangements, where the role permits.
• Other Benefits: Preferential interest rates on loans, comprehensive health insurance coverage, fully subsidised staff study loans, private clinic health insurance, wellness allowance, annual performance appraisals and salary reviews, complimentary health screenings, and corporate discounts.
• Career Development: Continuous opportunities for personal and professional growth within a dynamic financial services environment.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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