Barceló Hotel Group
Barceló Hotel Group
Barceló Hotel Group

Porter / Bellhop

Barceló Fortina Malta is seeking a dedicated and customer-oriented Porter to join our front office team.

Main tasks and responsibilities
  • Check the daily arrival list for VVIPs or guests with special functional needs.
  • To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Tag baggage and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in the room assigned by the front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Inform the Front Desk Cashier to charge items given on loan, in case there are any charges applicable.
  • Ensure the efficient delivery and collection of group luggage.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
Educational and skill requirements
  • Previous experience in a hotel or similar customer-facing role (preferred).
  • Exceptional communication skills, with a friendly and professional demeanor.
  • Ability to multitask and work independently in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Fluency in English; additional languages are a plus.
  • Flexible availability to work night shifts, weekends, and holidays as required.
  • EU citizenship is required.
Job benefits
  • A dynamic, team-oriented work environment in a leading hotel brand.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.
Advertisement published5. February 2025
Application deadlineNo deadline
Language skills
EnglishEnglish
Required
Very good
MalteseMaltese
Optional
Very good
Location
Tas-Sliema, Malta
Type of work
Professions
Job Tags