Customer Experience Specialist – Front Office & Hub Support
At Centrecom, you're more than just an employee—you're part of a supportive team that values collaboration, recognition, and personal growth.
Whether you're building your career or looking for your next opportunity, you'll enjoy a workplace where your contribution is recognised, your development is encouraged, and your success is celebrated.
As a Front Desk Representative, you'll be the first point of contact for customers, providing assistance both face-to-face and over the phone while delivering a professional and welcoming experience.
This is a full-time position based on a 40-hour work week, operating on a roster between Monday and Saturday. Successful candidates will be assigned to locations across North, Central, and South Malta, with every effort made to place you at a site close to your residence.
As part of our Front Desk and Contact Centre team, you’ll help customers get the information and support they need.
What You'll Be Doing
- Welcome customers and assist them at the front desk.
- Respond to enquiries with clear, accurate information.
- Handle complaints with care and help find effective solutions.
- Provide administrative support and keep records up to date.
- Deliver excellent service in person and over the phone.
- Follow company procedures and maintain quality standards.
- Work closely with colleagues to achieve team goals.
- Fluency in both Maltese and English (spoken and written) is mandatory.
- Excellent communication and interpersonal skills.
- Strong computer literacy, with proficiency in Microsoft Office. An ECDL certificate will be considered an asset.
- A positive attitude with excellent problem-solving skills.
- Ability to work independently with minimal supervision.
- Availability to work morning shifts.
- A professional, organised, and customer-focused approach.
Training & Development
- No matter your previous experience, we'll make sure you have everything you need to succeed.
Maltese
English
