Customer Service Agent – Croatian Speaking

Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

We want you to excel in the following:

• Help Croatian speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPI's)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

You're good at:

• Communication written and verbal in both Croatian and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management

Extra Awesome:

• Previous iGaming experience
• Other languages knowledge are considered a plus

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

What we offer?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Good to know:

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julians
• Generous relocation package offered